Clay Cooley Ford

The service was quick with no issues. The problem is the automated "critical" service recommendations. I was recommended to get get my cabin air filter replaced. The same filter that I re The problem is the automated "critical" service recommendations. I was recommended to get get my cabin air filter replaced. The same filter that I replaced earlier that morning. That just tells me that I can't trust anything coming from this service center and I don't do business with people I can't trust. Outstanding way to lose a customer. Kudos. More

Excellent customer service, and excellent communication with my service advisor, definitely will continue using this service for future needs with my service advisor, definitely will continue using this service for future needs More

Exceptional Service and great staff. From the buying process to finance to service. I will always be a customer here. From the buying process to finance to service. I will always be a customer here. More

Nacho was very good to work with, service team did not do a good job about cleaning spill oil off of my vehicle underside. Worse thing is after oil change, Ford motor company is still sending me reminders a good job about cleaning spill oil off of my vehicle underside. Worse thing is after oil change, Ford motor company is still sending me reminders today that my oil has not been changed yet.. was changed on the 24th. More

Teresa Lovo was amazing ! !!!! I called and told her exactly what I wanted. She found it that evening, We went the next morning and was there all of an hour or so! By far the !!!! I called and told her exactly what I wanted. She found it that evening, We went the next morning and was there all of an hour or so! By far the easiest and kindest dealership I ever worked with! More

I have a good experience , they finish the service before I expected. They did my recalls and tire rotation. I expected. They did my recalls and tire rotation. More

Nacho was super helpful and knowledgeable. Great service and fast to help with my vehicle issues. Great service and fast to help with my vehicle issues. More

Excellent! Great experience salesman was very knowledgeable. Finance was easy and spent little time on waiting. Would recommend them. Great experience salesman was very knowledgeable. Finance was easy and spent little time on waiting. Would recommend them. More

I bought a car plus clay Cooley easy care ( bc Kevin (the sale’s man ) convinced me it’s an excellent protection plan to have it) on last Friday( 07/18/2025) . I paid almost $62k in cash. The car had sm (the sale’s man ) convinced me it’s an excellent protection plan to have it) on last Friday( 07/18/2025) . I paid almost $62k in cash. The car had small dents , starched wheels, scratched driver seat , a part was missing from a driver seat and the car key was missing. Kevin promised me everything will be taken care by Monday ( 07/21) at 3 o’clock. My son and me were waiting for the car enthusiastically but no one contacts us from clay Cooley and eventually I called Kevin at 3:36 pm and he said the car will be ready by Tuesday (07/22) at 10 am . I was there at 10 :30 with a driver to pick up the car . But it wasn’t ready until 12:10 pm . I missed my father’s doctor appointment bc of the delay. But surprisingly nothing has been done on the car. All dents are remaining. The touch up paint was so lousy. The rims were still scratched. And seat was the same . And no second key. Also when I turned on the car for the very first time a low tire pressure came up! The worst thing the mileage of the car was 1100 miles more than the advertised vehicle and the paper when I was negotiating the price! Kevin told me he already ordered the part for the seat and it was supposed to be there the day after, also he agreed that we can order the Key ourselves from a BMW dealership and clay Cooley would take care of the costs. We ordered the key . And now the Kevin is avoiding me and he is not answering me properly. All together I am so disappointed and I not happy at all. It was a big turn off for my son and me. I have all the documents to prove my review. More

We had a great experience with clay cooley and we would recommend them to anyone recommend them to anyone More