Clay Cooley Ford

Thanks for accommodating my cars needs and making prudent recommendations for maintenance to improve vehicle performance recommendations for maintenance to improve vehicle performance More

Really good service experience. The person in the service area was really nice. We locked him and we’ll definitely come back to Clay Cooley Ford service department where they have s The person in the service area was really nice. We locked him and we’ll definitely come back to Clay Cooley Ford service department where they have service. Hope that’s enough words. More

Chris Dickerson is great to work with and goes above and beyond to service our fleet of vehicles. beyond to service our fleet of vehicles. More

Technician was prompt and courteous, I really appreciate y'all coming out to my work to perform the work. That goes a LONG way for me y'all coming out to my work to perform the work. That goes a LONG way for me More

They were able to complete my A/C repair in a timely manner. They were quick and efficient with check in and provided me a loaner vehicle to get back to my business. They communicated well and I appreci manner. They were quick and efficient with check in and provided me a loaner vehicle to get back to my business. They communicated well and I appreciated the excellence in customer service and professionalism. More

Eli helped me out and did a great job with communicating as I was from out of town. Thanks again Eli. as I was from out of town. Thanks again Eli. More

Ken Sr and Ashley Fernandez were outstanding. I wanted to add a Berliner and window tint at our 10:00AM appointment and they made it happen. We did all the paperwork in probably 45 minutes and I wanted to add a Berliner and window tint at our 10:00AM appointment and they made it happen. We did all the paperwork in probably 45 minutes and then They gave me a loaner truck to drive to drive home in while they did the bedliner and tint. Ashley delivered the truck 50 minutes away to my house at 7:00PM. Now that is service!!! Thank you Ken and Ashley. More

Jared and his team were awesome to work with. They made the whole process smooth and were very much willing to go above and beyond to answer any questions and address concerns even in the 11th ho They made the whole process smooth and were very much willing to go above and beyond to answer any questions and address concerns even in the 11th hour. More

She was nice and very professional. She helped me to setup FordPass and my CarPlay. She helped me to setup FordPass and my CarPlay. More

Our experience was not good. We had our truck in several times for the same reason-the entertainment center did not work correctly. Also, we continue to get recalls on our truck We had our truck in several times for the same reason-the entertainment center did not work correctly. Also, we continue to get recalls on our truck so that is always ANOTHER trip to the dealership. The entertainment center, again, could not be fixed unless it was sent somewhere else (I don't remember where) for at least 3 days. We were also told we had to pay for the oil change. We said that was incorrect. After calling "someone", they found out we still have 1.5 years on our oil change agreement. John, our contact, was helpful and courteous. We are not impressed with the service for repairs. We feel there is room for improvement in the service department. More