Classic Elite Sugar Land - Service Center

It was a great experience. Everything was smooth and easy. Highly recommend Douglas was very helpful Everything was smooth and easy. Highly recommend Douglas was very helpful More

The service I received from John Smith in the service department was very unprofessional and not good customer service at all. department was very unprofessional and not good customer service at all. More

Took care of me and good job by Jeff and the shuttle drivers for drop off and pick up drivers for drop off and pick up More

Very excellent , fast service and great customer service from Jeff Russo, I highly recommend he become a supervisor from Jeff Russo, I highly recommend he become a supervisor More

Dealership is great. Chris Hogan has always kept me updated on the status of my truck. Everyone is helpful. Chris Hogan has always kept me updated on the status of my truck. Everyone is helpful. More

Very good experience! Everything was so fast and the people were so nice! Good experience overall like always! Everything was so fast and the people were so nice! Good experience overall like always! More

I was greeted very warmly by Chris! In and out service exceeded my expectations! Thank you In and out service exceeded my expectations! Thank you More

Overall experience: as poor as it can be. Made appointment online whereafter I would get contacted for confirmation. Never received any confirmation. Reached out myself via the chat functi Made appointment online whereafter I would get contacted for confirmation. Never received any confirmation. Reached out myself via the chat function, whereby I was promised that somebody would reach out. Also received 5 different e-mails from 3 different e-mail addresses, promising that somebody would reach out. Never happened. Had to reach out myself again to get the appointment confirmed. Show up at the appointment, to be told that it was extremely busy, and it might take 3-4 hrs (even with an appointment). Decided to take an Uber home, all the way back to Cypress since I did not want to wait 3 or 4 hrs. Arrived home, after about an hour and get a phone call straight away that the car is ready...................... Very poor communication on all aspects. Why do you promise that somebody will reach out when you have no intention to do so. (Received 2 mails from D. Hoth, 2 from D. Alexander and 1 from Taylor stating that they would reach out shortly. Nobody reached out) More

Vehicle needed an oil change. MikeG was very courteous and worked us in. We were complete in about 90 minutes MikeG was very courteous and worked us in. We were complete in about 90 minutes More

Clean, professional. Service took way too long. Especially with an appointment . Didn’t reset one tire sensor. So, I had to make another trip Service took way too long. Especially with an appointment . Didn’t reset one tire sensor. So, I had to make another trip More