Classic Chevrolet Sugar Land

Went on for leaking tire fix (under hazard warranty), oil change, and tire rotation. Thought that service was ok at time (my seat was pulled all the way forward and I was not warned, I hit my knees hard upon change, and tire rotation. Thought that service was ok at time (my seat was pulled all the way forward and I was not warned, I hit my knees hard upon entering vehicle after service) until next AM my "patched" tire started leaking again. The tire was in same position on vehicle, even though the tires were supposedly rotated (invoice even stated rotated tires). I scheduled a follow-up appointment and arrived at the scheduled time. The service advisor was nowhere be found and my vehicle was checked in and taken by someone in dept. 30 mins later I received a welcome text from the assigned advisor, stating they could be contacted via this #, etc. After sitting in dealership for 2 hours for one leaking tire and seeing many patrons that arrived well after me receiving service, I texted the number provided asking for a status update. After 45 minutes and no response to text, I hunted down the service advisor for an update and/or just get my vehicle. The advisor said "What, no one brought your truck to the front. I did not even know you were waiting here" "Also, you tires are shot, we cannot patch a patched tire. Would you like me to price new tires for you?" After sitting in dealership for 3 hours, nothing was done to my vehicle. I could have been told at arrival, that a patched tire would not be patched. Also the nerve to want to price and sell me tires when you had no idea I was in the dealership, even after I texted number I was given, etc. I stated I would price and get tires elsewhere, and the service advisor continued to try and sell my annoyed self tires. I will definitely use another provider going forward, and my pre-paid oil changes at vehicle purchase likewise will be used elsewhere. More

Always prompt; courteous to customers; quick work; fair price; competent mechanics; efficient appointment system; clean facilities price; competent mechanics; efficient appointment system; clean facilities More

The whole process was awesome from the salesman Joe Rodriguez to the finance team. I don’t think I’ve ever gotten out of a dealership so fast!! Definitely recommend!! Rodriguez to the finance team. I don’t think I’ve ever gotten out of a dealership so fast!! Definitely recommend!! More

It was truly a pleasure to work with Giovanni. He has gone above and beyond throughout the buying process. I appreciate all of his help, in addition to his humor, honesty and integrity. He has gone above and beyond throughout the buying process. I appreciate all of his help, in addition to his humor, honesty and integrity. More

I had to bring my car in three separate times for what was originally thought to be a flat tire, but the real issue was a cracked rim. Unfortunately, that wasn’t discovered until my third visit—despite on was originally thought to be a flat tire, but the real issue was a cracked rim. Unfortunately, that wasn’t discovered until my third visit—despite one of the service advisors mentioning the possibility earlier—because no one checked the rim until I specifically asked them to. My service advisor, Gilbert, acknowledged the oversight and offered me a discount on a new rim, which I appreciated. However, when I tried to follow up to get the pricing after the discount, he stopped answering my calls. I called more than three times with no response. I eventually went to Classic Elite Chevrolet on Highway 6, explained the situation, and they resolved the issue right away and offered me a discount without any hassle. More

Had to go cause of radio issue that only they can repair or test took over 1 week to say yes radio bad another 1week plus to get it put in over priced on labor didn’t seem to believe me on issues I was havi or test took over 1 week to say yes radio bad another 1week plus to get it put in over priced on labor didn’t seem to believe me on issues I was having with radio and to fix ac they called to say my vehicle was ready after it being there for 2 weeks to get there and my vehicle be in even worse shape then when it went in and they failed to fix the radio for android auto and left a crash sensor dangling around loosely in the front grill More

Staff was very friendly and knowledgeable. Willing to work with us any way possible to make the best deal. Willing to work with us any way possible to make the best deal. More

Fast in and out in 40 minutes for oil change and Efficient service Irma was excellent host! Efficient service Irma was excellent host! More

Alexis Salmeron was very helpful, he explained every car I inquired about very clearly, he was very patient with my husband and I, he made sure to answer all our questions, he helped in every way possible t I inquired about very clearly, he was very patient with my husband and I, he made sure to answer all our questions, he helped in every way possible to make this transaction as smooth as possible. I will definitely be returning to him when I decide to purchase another vehicle More

She provides Great service and goes the extra extent to help customer get best deal help customer get best deal More