Cityside Subaru

I am owner of 2002 Subaru Impreza that I bought new many years ago from Cityside Subaru. I have been consistently impressed with the service at the Cityside Subaru over the years. They offer practical advic years ago from Cityside Subaru. I have been consistently impressed with the service at the Cityside Subaru over the years. They offer practical advice, do not haggle about warranty coverage, and do not push service that you do not need. More importantly they stand behind their brand and their work. I recently has a costly engine problem with my car and eventhough it was out of warranty and they had no obligation to help me, they fixed the issue at no cost. There are very few dealers who will show this type of commitment to their cars. More

I can't say enough about Cityside Subaru. It started when I walked through the door when I was met by a pleasant gentlemen who welcomed me to Cityside to the beautiful building and very professional staff. I I walked through the door when I was met by a pleasant gentlemen who welcomed me to Cityside to the beautiful building and very professional staff. I had all my questions answered. The test drive was informative and very good explaining the vehicle when I was driving etc. Mark Lidano did a great job showing me the features and good things about the SUV. I couldnt have been happier when I decided to purchase a 2009 Forester Limited vehicle. When you buy a vehicle it doesnt stop there and the relationship will hopefully continue through my experience with service and how I am treated there. I was brought down and showed the service area and met the Service Manager and other staff that I would be dealing with after the purchase. Ease of convenience getting there is good where it's right off route 60 in Belmont. My financing and warranty questions were answered by Laurie a very professional account executive who showed me my options and extended warranty decisions and voted on going the "full monty" with my maintenance and extended service coverage for seven years which gives my wife peace of mind and confidence that I am covered. I am happy because my wife is happy and thats a good thing overall. Driving in style in my new Subaru !!!!!!! More

I went to CitySide early one Sunday afternoon to check out a 2009 Forester. The first thing that struck me was the great location on Pleasant Street in Belmont - convenient but not on a busy, traffic-clo out a 2009 Forester. The first thing that struck me was the great location on Pleasant Street in Belmont - convenient but not on a busy, traffic-clogged highway like Route 1. Their new headquarters is more spacious than the old Arlington site, which I'd visited when my girlfriend owned a Legacy wagon some years ago. The moment I walked in, a friendly young salesman, Don Ratcliffe, greeted me, and I could tell at once that he was knowledgable, easy-going, and not interested in the hard sell. My sense was that his main concern was hooking me up with the car that best met my needs. I told him I'd come for a test drive, and we were out on the road within 5 minutes, tooling down Pleasant St and out onto the highway in exactly the Forester model that I wanted to try, the 2.5X Limited. He knew the answer to every question I had, except for one, and he didn't hesitate to admit it nor try to pretend. When it came time to hammer out the details, Don and his manager were extremely fair, and I feel like I got an amazing amount of car for the money. I had an engagement that afternoon and thus had to return the next day to complete the paperwork, but nobody hassled or pressured me. The next day, the business manager, Laurie Gorlick, couldn't have been nicer or more constructive in helping me get the terms I needed to make the deal work. CitySide turned the prep around very quickly, and Don was only too happy to come over to my workplace in Arlington the next morning to pick me up and bring me over to take possession of the car. I've been driving since 1971 and have owned or leased a total of 11 different cars in 38 years, and the number of cars I've tried out includes dozens more. In all the time I've spent in showrooms, on test drives, or in the offices of business managers, I've never felt so well taken care of, and never gotten such a good deal. One more thing: the 2009 Forester 2.5X Limited is an unbelievably great vehicle...about $10,000 less than the Ford Escape Hybrid 4x4 I almost got, but comparable mileage and a far superior drive. Subaru's current designers are among the most sophisticated in the industry, and the new Forester is as sleek as it is practical. More

What a wonderful experience we had working with Mark! I never in a million years thought I'd have good things to say about a car salesman, but Mark was unlike any other dealer I'd ever worked with. He was never in a million years thought I'd have good things to say about a car salesman, but Mark was unlike any other dealer I'd ever worked with. He was friendly, knowledgeable, funny, fair, honest, just terrific all around. We went to four different manufacturers/dealers to find the right car for our daughter's first "new car" purchase, and when we met Mark, we had an instant rapport and the MOST positive experience. He made our daughter's first car purchase a real pleasure! More

Having never purchased a new car, I had no idea what to expect. As soon as Mark introduced himself, I instantly felt comfortable, like I was going to be treated seriously instead of like a little girl shop expect. As soon as Mark introduced himself, I instantly felt comfortable, like I was going to be treated seriously instead of like a little girl shopping for a car with mommy. Mark has a great ability to read people and knew exactly how to get along with us. We had lots of questions and Mark took every question seriously, even our "silly girl questions" like which side the gas cap is on. Mark has an incredible talent for making people feel comfortable and not at all pressured. He was able to help me be optimistic as well as realistic about price, and it was very clear that he knew this car would be MY purchase. He was the reason we came back to Cityside Subaru after looking at several other dealers and meeting with several other salesmen. I could have bought my car from any other subaru dealer, but I wanted to buy my car from Mark. He really made my first car purchase so enjoyable and easy, I would return to him for any future car purchase in a heartbeat! -"Lola" More

Looking for a new car has never been an experience I have enjoyed until our visit to Cityside. We walked in apprehensive and walked out feeling like we had just spent the evening with friends, and I got a n enjoyed until our visit to Cityside. We walked in apprehensive and walked out feeling like we had just spent the evening with friends, and I got a new car in the deal. The staff, especially our salesman Mark, were the best we have ever encountered. Trust me when I tell you that my husband is not an easy sell. But Mark won him over with his knowledge of the vehicle, his experience in sales, his belief in his product, and of course, the bottom line ---- the price. Thank you Mark for everything.....I am thrilled with my new Forester, and we will be back --- as will any friends who are in the market since I'll be sending them to Cityside to see you! Lorraine Dunham Billerica, MA More

Mark, like all of the staff at Cityside, is friendly and professional. Every piece of my purchase was explained carefully, all my questions were answered carefully and honestly. I highly recommend this de professional. Every piece of my purchase was explained carefully, all my questions were answered carefully and honestly. I highly recommend this dealership. This is my second purchase from them, and I will likely return when this car needs replacement. More

Hi, CitySide Subaru dealership has a very friendly Hi, CitySide Subaru dealership has a very friendly atmosphere. I recently (Feb 2009) leased a Forester from there. Mark Lidano, a sales asso Hi, CitySide Subaru dealership has a very friendly atmosphere. I recently (Feb 2009) leased a Forester from there. Mark Lidano, a sales associate, helped me through the process by patiently answering all my questions and making my leasing experience as smooth as possible. If you are thinking of a new car, go there, stop by Mark, have a tea or coffee with him, and get all your questions answered. Can't be easier than that! More

Mark is very professional. He provided me with accurate information and is a good listener. His follow up calls were very professional and not pushy at all. I felt comfortable to establish a dealer-custom information and is a good listener. His follow up calls were very professional and not pushy at all. I felt comfortable to establish a dealer-customer relationship with this dealership for the long run because of Mark and Laurie Gorlick's professional services. Good customer service is rare these days. I am glad to find a place that offers it. Thank you. More

My partner and I went into Cityside Subaru totally based on the reviews we read on dealer rater. We were not let down. The experience was totally pleasant. No high pressure sales tactics. Mark took his on the reviews we read on dealer rater. We were not let down. The experience was totally pleasant. No high pressure sales tactics. Mark took his time with us and answered all of our questions. He gave us time to talk it over alone. He followed up after the sale to make sure we were happy with our decision. We highly would recommend both Mark and Cityside . . . we also love our new Outback. More