Cityside Subaru

I purchased a used car. The salesperson, Don Ratcliffe, I purchased a used car. The salesperson, Don Ratcliffe, was knowledgeable and very helpful. He was willing to spend time with me reviewing what I I purchased a used car. The salesperson, Don Ratcliffe, was knowledgeable and very helpful. He was willing to spend time with me reviewing what I was looking for and identifying cars that matched my interests. The dealership seems to encourage a more relaxed sales environment and I would work with him again. The sales mgr was also helpful. Overall, my experience was very good. More

I coudn't be more pleased with my whole experience at Cityside Subaru in purchasing my 2005 Subaru Impreza. This was the first car I've ever purchased and Mark Lidano was very thorough in walking me (us, Cityside Subaru in purchasing my 2005 Subaru Impreza. This was the first car I've ever purchased and Mark Lidano was very thorough in walking me (us, my parents came along) throught the whole process. I never felt pressured, but I always felt informed. My father commented that Mark took us through the best test drive he had ever seen. I can assure you that if my parents were in the market for a new car, CitySide Subaru would be at the top of their list. More

We e-mailed a few local dealers for a price on a new Legacy Sedan. CityCides Subaru gave me the best price. We came in on a busy Sunday and the salesman that had contacted us was out. Mark was introd Legacy Sedan. CityCides Subaru gave me the best price. We came in on a busy Sunday and the salesman that had contacted us was out. Mark was introduced to us and represented the sale. We took the car on a test drive and set down for a few minutes to discuss the sale details. Since we had an internet quote the price was set and the sale quickly completed. More

This was our first experience buying/leasing a new car. We'd done some research and narrowed our options to two makes of car. Having had a less than satisfying experience with another, very aggressive deal We'd done some research and narrowed our options to two makes of car. Having had a less than satisfying experience with another, very aggressive dealer, we were cautious when we came to CitySide. From the moment we walked in, we knew this dealership was differnt: beginning with all our questions and information gathering, test drive, decision-making on whether to buy or lease, to working out a price we were happy with and signing the papers, the process was flawless. Our salesman, Don, and the other members of the team were informative, patient, helpful, and friendly. Everything moved at a comfortable pace, and we never felt rushed or pushed. This was an excellent experience, we love our Impreza, and will most likely return at the end of our lease for another Subaru from CitySide. We highly recommend CitySide Subaru. Thanks, Wendy & Jim More

Mark knows exactly what I want. He is easy to deal with. Mark knows exactly what I want. He is easy to deal with. He called me to check with me after I purchased the car I will come to him again when I nee Mark knows exactly what I want. He is easy to deal with. He called me to check with me after I purchased the car I will come to him again when I need another car. The whole process was smooth and pleasant. I spent very little time and I got the best car. More

Lucas was great to work with as we finalized upon our purchase decision. He did not pressure us and was very responsive to our requests. I will definitely recommend him to our friends who are intereste purchase decision. He did not pressure us and was very responsive to our requests. I will definitely recommend him to our friends who are interested in buying a Subaru. I would definitely call ahead to schedule an appointment with him so that you don't get stuck dealing with some other sales representatives there who fit more into the traditional car salesperson mold. More

As a first time car buyers we apprehensive about going to dealerships because of their reputation for being pushy. We did encounter this at other places, but not at CitySide Subaru. At our first visit, Luke dealerships because of their reputation for being pushy. We did encounter this at other places, but not at CitySide Subaru. At our first visit, Luke showed us everything about the new forester and answered any questions we had. The test drive was informative yet very laid back. From there on, Luke worked with us to make sure we got everything we wanted at a price we were happy with (and no hidden fees- he told us about everything up front). From there everything moved pretty quickly, they take care of it all! Luke even came to pick us up in Boston to go pick up our car- I think that is above and beyond. Before we drove off, he explained everything about the car, the paper work, roadside assistance, etc... All in all, it was a great experience! I will definitely be recommending CitySide to all my friends. More

A great experience from the moment we arrived to completing the purchase and picking up the car. Everything is done right on site for you. I bought the car on Saturday and it was ready to take hom completing the purchase and picking up the car. Everything is done right on site for you. I bought the car on Saturday and it was ready to take home on Monday. Glen and Mark were terriffic to deal with and I highly recommend this car buying experience. More

After an accident, I was in need of a new vehicle. I chose to go to Cityside Subaru because they are located close to my home. I was very pleased with the overall experience that I had when purchasing chose to go to Cityside Subaru because they are located close to my home. I was very pleased with the overall experience that I had when purchasing our Subaru. Mark was very helpful and patiently explained all of our options to us (new vs. used; age of pre-owned vehicle; accessory packages). We never felt pressured - unlike a previous experience at another Subaru dealership. Even when we were negotiating a price, Mark was very honest and straightforward with us. We made it very clear what we wanted to pay for a vehicle and he made it work for us. He found us a vehicle that was in our price range and had the mileage and options that we wanted. I also had pleasant experiences with all of the other employees that I encountered in my visits to the dealership. I cannot recommend them more highly. More

After owning a BMW and LandRover, I was in the market for a more fuel efficient car which was completely dependable, less expensive to maintain and, living in Boston, all wheel drive. The 2009 Forester was a more fuel efficient car which was completely dependable, less expensive to maintain and, living in Boston, all wheel drive. The 2009 Forester was the obvious choice. As a physician, I am extremely busy so I did almost all of my negotiations via internet and phone with literally 7 Subaru dealerships around Boston. After multiple communications with all 7 dealers, I chose to visit Cityside in person first because Lucas came across to me as the most upfront and respectable of all the dealers. You never know what you are going to get in person and I was ready to be on the defensive as most people are walking into a car dealership but it was honestly the easiest transaction I have ever had buying a new car. This dealership was completely reasonable with negotiations involving my trade-in and they were completely true to their word with respect to the quotes given to me on-line, ie no "bate and switch" tactics. We walked in and purchased the car in less an half and hour. But the story doesn't end there.... I went to pick the new car up 2 days later. As soon as I drove it off the lot, the "AT Oil Temp" warning light went off on the dashboard. I drove right back to the dealership where Nate and Lucas took it right down to the shop. To make a long story short, without any fuss at all, they switched that car, including all the paperwork ie registration,title,etc, for a brand new car. As most people know, although this is the right and respectable thing to do, most dealerships would NOT do this without a prolonged fight. All they kept saying was "We just want you to be happy". I have already recommended this dealership to several friends. They have earned a very happy long-term customer!!!! More