Cityside Subaru

Looking for a new car has never been an experience I have enjoyed until our visit to Cityside. We walked in apprehensive and walked out feeling like we had just spent the evening with friends, and I got a n enjoyed until our visit to Cityside. We walked in apprehensive and walked out feeling like we had just spent the evening with friends, and I got a new car in the deal. The staff, especially our salesman Mark, were the best we have ever encountered. Trust me when I tell you that my husband is not an easy sell. But Mark won him over with his knowledge of the vehicle, his experience in sales, his belief in his product, and of course, the bottom line ---- the price. Thank you Mark for everything.....I am thrilled with my new Forester, and we will be back --- as will any friends who are in the market since I'll be sending them to Cityside to see you! Lorraine Dunham Billerica, MA More

Mark, like all of the staff at Cityside, is friendly and professional. Every piece of my purchase was explained carefully, all my questions were answered carefully and honestly. I highly recommend this de professional. Every piece of my purchase was explained carefully, all my questions were answered carefully and honestly. I highly recommend this dealership. This is my second purchase from them, and I will likely return when this car needs replacement. More

Hi, CitySide Subaru dealership has a very friendly Hi, CitySide Subaru dealership has a very friendly atmosphere. I recently (Feb 2009) leased a Forester from there. Mark Lidano, a sales asso Hi, CitySide Subaru dealership has a very friendly atmosphere. I recently (Feb 2009) leased a Forester from there. Mark Lidano, a sales associate, helped me through the process by patiently answering all my questions and making my leasing experience as smooth as possible. If you are thinking of a new car, go there, stop by Mark, have a tea or coffee with him, and get all your questions answered. Can't be easier than that! More

Mark is very professional. He provided me with accurate information and is a good listener. His follow up calls were very professional and not pushy at all. I felt comfortable to establish a dealer-custom information and is a good listener. His follow up calls were very professional and not pushy at all. I felt comfortable to establish a dealer-customer relationship with this dealership for the long run because of Mark and Laurie Gorlick's professional services. Good customer service is rare these days. I am glad to find a place that offers it. Thank you. More

My partner and I went into Cityside Subaru totally based on the reviews we read on dealer rater. We were not let down. The experience was totally pleasant. No high pressure sales tactics. Mark took his on the reviews we read on dealer rater. We were not let down. The experience was totally pleasant. No high pressure sales tactics. Mark took his time with us and answered all of our questions. He gave us time to talk it over alone. He followed up after the sale to make sure we were happy with our decision. We highly would recommend both Mark and Cityside . . . we also love our new Outback. More

My wife and I had an excellent car purchasing experience with Mark Lidano at Cityside. He was very friendly from the beginning, patient with our many questions, and very knowledgeable about the Outback. We with Mark Lidano at Cityside. He was very friendly from the beginning, patient with our many questions, and very knowledgeable about the Outback. We felt the price negotiations were fair and transparent. Additionally, we've been very pleased with our vehicle, which we've owned for 5 months now. I would highly recommend this dealership. More

Customer service was excellent. Both Mr. Lidano and the woman I worked with in Finance were extremely knowledgeable and helpful to my needs and any questions that I had about the car, financing, and the wa woman I worked with in Finance were extremely knowledgeable and helpful to my needs and any questions that I had about the car, financing, and the warranty. The quality of work was sufficient and fast. Mark had me on the road in 2 days with everything done. My schedule is quite busy so to have the help meant so much. I had received a phone call from mark the other day to check on the status os the car and myself. Friendliness was spectacular I was offered coffee before we sat to start the process of things and was sent home with some recycling bags that have City side Subaru on them. I had felt no pressure what so ever which was the most important thing for me. if I feel that someone is pressuring me or talking me into something I am not sure about i turn away. Her I felt welcomed and no sense of pressure They only thing overall I would have to say that would be negative is when I first arrived there it took some time for anyone to acknowledge me. I poked around outside for about 10-15 minutes and then inside for about 5 and finally mark had seen me and came up to me right away. The Price was fair. More

I had such a great experience with this dealership and cannot give a higher recommendation. Mark Ladano was exceptional! Customer service at it's finest - knowledgeable, professional, friendly, willing t cannot give a higher recommendation. Mark Ladano was exceptional! Customer service at it's finest - knowledgeable, professional, friendly, willing to go the extra mile to help the customer. I feel like he's a friend and will not hesitate to call him with any questions in the future. Susie Laney More

I bought a Subaru from Cityside two years ago and have had uniformly fine service experience. However, after a pothole accident that ruined two tires Friday I was amazed to find that in response to my la had uniformly fine service experience. However, after a pothole accident that ruined two tires Friday I was amazed to find that in response to my late afternoon phone call the service department was not only waiting for me, but, taking my car in overnight, lent me a substitute car for 24 hours at no charge. Courtesy, efficiency, attention--I thought all that was gone with the wind. There cant be better service anywhere. John T. Maltsberger MD More

Upon entering the dealership Glenn immediately approached me but not in a "hard sell" fashion. He was helpful, friendly, and accommodating. He was committed to working with me at my own pace. He followed me but not in a "hard sell" fashion. He was helpful, friendly, and accommodating. He was committed to working with me at my own pace. He followed up after my initial visit, was very responsive to email and telephone calls. He gave me his cell number and answered all questions I had. Even after I purchased the vehicle he’s followed up on multiple occasions to ensure I was happy with my purchase. This attention to customer service is quite refreshing. Glen’s focus was on service – not the sale. There is a difference. The outcome is the same but the customer experience is entirely different. Thanks for the great service, Glen. More