Cityside Subaru

When our 2003 wagon finally "expired" (CitySide’s excellent repair staff helped us get to 226K with her), there was no question where we would be shopping for our next car. Prepped with hours of int excellent repair staff helped us get to 226K with her), there was no question where we would be shopping for our next car. Prepped with hours of internet searching, my husband and I walked into the dealer on cold, dark Monday evening to do some first-hand research. I consider myself to be a cream puff in the negotiation department and was nervous that I would let us be talked into buying something that night. However, our sales person, Michael Nelson, actually let us ask all our internet research-generated questions, grieve our old car by telling many stories unrelated to the task at hand, and showed us whatever could be seen by the interior dome light in several cars out on the lot on a frigid January night with polite, engaged professionalism. Far from being talked into buying something that night, I felt both relieved and confident that this was going to be a good experience. There is more pressure to buy at Dunkin’ Donuts than CitySide. We came back on the weekend to do some test driving, and while the dealership got increasingly busy while we were there, Michael set us up with several test drives, and made sure that we were taken care at all times. At the last minute, we veered from our original plan, and test-drove a different model/year, which ended up being the car we bought. We really appreciated that Michael’s goal was for us to get the car we wanted, not just to make a sale, and that we left that day knowing we had the best car at the best price possible. We had a great first experience with Michael, one of many positive interactions with CitySide Subaru. More

I just purchased a new Subaru Outback at CitySide Subaru. The experience was as positive as any I've had in purchasing a car, new or used. Mark Lidano is the go to guy here. He is a kind ,softspoken and very The experience was as positive as any I've had in purchasing a car, new or used. Mark Lidano is the go to guy here. He is a kind ,softspoken and very patient salesperson. A rare find in a car dealership ! He is well informed about all aspects of the Subaru models he shows ,as well as the comparitve models of other brands ( no negative spin on the other brands, just the facts/ specs). I did a lot of research and price comparisons and felt City Side was fair and honest in their negotiations. They really did try to put you in the car you were looking for without the high pressure tactics I saw in other dealerships . Mark let me know what was available and described in detail the cost each item ,package, or added service and how it could or could not be of benenfit in my specific situation. If I said "no" , I can't afford, don't want or need that it was respected. Once we arrived on a car and price the follow through was excellent right through to my driving it off the lot. Mark made sure we were helped through financing ,service, and every detail of how the Outback worked. No "ok, deal done your outta here" in this dealership ! Everyone I came in contact with at CitySide was helpful, when you walked in someone always was available with a " Can I help you,let me get your salesperson." The dealership as a whole seems very efficient, no hanging around waiting for things to happen. If you had an appointment , ie: for a test drive, your car was cleaned off, started and warmed (no small feat on the 2 snowy days I was there). Thanks City Side ( especially Mark). I am enjoying my Outback so far ! SJP , Acton, MA More

My wife and I bought our Subaru at a different dealership here in boston and were very unhappy with the service we were given there. We ended up taking our 2005 Subaru to Cityside for a checkup/maintenance here in boston and were very unhappy with the service we were given there. We ended up taking our 2005 Subaru to Cityside for a checkup/maintenance and were blown away at their kindness and profesional attitude. So kinda and professional that I would take time to write this! Not pushy, not sketchy....not like other dealers! Will definitely use Cityside Subaru for all future maintenance and Subaru purchases. More

Time and time again, I've been very pleased with the service department. They are friendly, prompt, professional, and knowledgeable. I will continue to service my vehicle and possibly purchase future service department. They are friendly, prompt, professional, and knowledgeable. I will continue to service my vehicle and possibly purchase future vehicles at this Belmont Subaru Center as long as they have people like Joe Cisek on staff. I also appreciate their clean and confortable waiting area. Kindest regards/highly satisfied customer, Bill More

I purchased a 2010 Outback from Cityside which I am delighted with. I had not bought a car for over 10 years and had never owned a Subaru before so there was a great deal of technology and functionalit delighted with. I had not bought a car for over 10 years and had never owned a Subaru before so there was a great deal of technology and functionality I was not familiar with. Michael Nelson was a great help. He was friendly, courteous and extremely knowledgeable. He spent alot of time with me to understand how I use my vehicle and what capabilities were important to me. It was clear Michael knew the product line well. He rode with me as I test drove several variations of the Outback until I found the one that was right for me. Incidentally, my purchase occurred just after the 2009 "Cash for Clunkers" program and Michael was even able to tell me which colors and options could be obtained the quickest. A very sincere and likable man. No pressure whatsoever. I am happy with my car and my purchasing experience at Cityside. More

Working with Mark Lidano made purchasing a car a very easy experience. He was respectful, well-informed and provided excellent customer service. He was highly recommended to me by a friend and I am gla easy experience. He was respectful, well-informed and provided excellent customer service. He was highly recommended to me by a friend and I am glad I listened to the recommendation. He provided excellent customer service from the first time I met him through the purchase. He has also followed up with me after the purchase. If yoyu are looking for a Subaru, shop at Cityside. Don't waste your time at other dealerships. More

Our experience with Mark Lidano at Cityside Subaru was very positive. MArk was extremely helpful and accommodating and never pushy. He answered all our questions and helped us decide what features we real very positive. MArk was extremely helpful and accommodating and never pushy. He answered all our questions and helped us decide what features we really couldn't do without. Buying our new car from Cityside was a easy decision for us. We have never dealt with a dealership that made us feel so comfortable. I would highly recommend them and Mark Lidano. More

I recently purchased a car from Cityside and I was extremely happy with every step of the process. When I came in, I really felt like Glen listened to me as I described what I was looking for and he extremely happy with every step of the process. When I came in, I really felt like Glen listened to me as I described what I was looking for and he was able to find some really great matches, and I didn't feel like he was trying to push anything on me. He was very laid back - didn't make me feel pressured and wasn't abrasive. Everyone at Cityside was very easy to get in touch with and were very helpful with any questions I had. I definitely recommend Cityside and I love my new Subaru!! More

Everybody in sales and finance was very nice and straight forward. They were very easy to deal with and didn't play any of the games you tend to see at other car dealerships. They didn't have the color that forward. They were very easy to deal with and didn't play any of the games you tend to see at other car dealerships. They didn't have the color that I wanted on the lot but they were able to get the car transfered from another dealership. I really appreciated the fact that they went the extra mile to do the deal. When I picked up the car they were very effecient and didn't try to sell me extra warantees. More