Cityside Subaru

Mark Lidano was extremely helpful and caring when I picked out my vehicle. Excellent customer service on his part. He even went the extra mile to make me an extra key and fix a minor electrical issue. picked out my vehicle. Excellent customer service on his part. He even went the extra mile to make me an extra key and fix a minor electrical issue. When I went to sign the paper work I was harassed by the finance person multiple times to buy an extended warranty. I was offended mostly because she wasted my time and repeatedly gave me a hard sell after I firmly told her I wasn't interested. The price of my vehicle was fair, even though they increased the price by $500 over the phone after a verbal agreement in the showroom. More

When I visit City Side was trying to decide between 3 different small SUVs. I had test driven a Forrester before but the drive I took with Mark was by far the most informative and beneficial test drive different small SUVs. I had test driven a Forrester before but the drive I took with Mark was by far the most informative and beneficial test drive I had ever been on. Mark highlighted the features of the Forrester well asking me to take a sharp turn at 30-40 mph so I could feel the lack of body roll, taking me on bumpy roads so I could fell the suspension and asking me to drive on the highway to see how the SUV accelerated/responded. Mark answered all my (and my husband’s) questions; asked questions of his own and offered thoughtful points to consider. Mark was genuine, honest and extremely helpful. Mark’s supervisor told me a dealer’s job was not to sell cars but to educate people on the cars they were thinking about buying; I can attest that Mark abided by this motto. I came back the next week to buy the Forrester and the buying process was smooth and easy. The only “issue” I encountered was when the horizontal cross bars were being installed, grease got on the interior roof of the car. I pointed this out and they cleaned it up right away. I would recommend this dealer and I would go back to Mark to buy another car. More

I purchased my first new car from this dealership. It is a 2009 Subaru Forester. Mark, the sales rep I worked with, was very knowledgeable and took me on a very thorough test drive (of both the Forester and a 2009 Subaru Forester. Mark, the sales rep I worked with, was very knowledgeable and took me on a very thorough test drive (of both the Forester and the Outback, which I was also interested). In general, the staff are very friendly and the dealership is very clean and professional. As I just bought my car, I have not had any interaction with the service or parts department. I would definitely recommend this dealership to anyone interested in a Subaru. More

I initially went to Cityside to get some information and a test drive (after doing lots of online research). Mark Lidano was very helpful -- asked about what I needed and did not need, what I had been driv a test drive (after doing lots of online research). Mark Lidano was very helpful -- asked about what I needed and did not need, what I had been driving in the past, and what I was looking for in a Subaru. He took me for a test drive on a route that would show many aspects of the Outback I was trying out, and did not push me to buy more than what I really needed. When I decided to go ahead with my purchase, it was a very low-stress experience, and I got the specific car I was looking for in a few days. More

This dealership is the best I have worked with in the 34 years I have owned automobiles. Everyone at the dealership treats Customers with respect. They take the time that you need with you. They made very g years I have owned automobiles. Everyone at the dealership treats Customers with respect. They take the time that you need with you. They made very good recommendations. Their reputation from other local Customers is excellent (that's why we went there). There was no comparison with the two other Subaru dealers I worked with before buying a Forester from CitySide. I normally do not buy a maintenance or extended warranty contract. However I believe I will get excellent value from those with CitySide. Our salesman, Glen Dalton, was excellent. He was particularly good with all memebers of our family (who all participate in the buying decision). I highly recommend this dealership. More

Mark is a very knowledgeable, helpful and friendly sales person. Best of all he is not pushy in any way. He gave me an excellent test drive in a WRX and helped me to settle on an Outback, which was an exce person. Best of all he is not pushy in any way. He gave me an excellent test drive in a WRX and helped me to settle on an Outback, which was an excellent choice. When it came time to settle on a price he beat other area dealers. Combine this with the excellent service I have been getting from CitySide during the past 5 years on my WRX and you have my choice for the top Subaru dealer in the Boston area. I also give Service Manager Joe Cisac top ratings. More

When we were shopping for a new car, Mark gave us good information and didn't pressure us to make a decision. We needed a few weeks to decide, but he let us take the time we needed. He also let us take le information and didn't pressure us to make a decision. We needed a few weeks to decide, but he let us take the time we needed. He also let us take lengthy test drives on our own -- this definitely sets CitySide Subaru apart from other dealers. More

I never thought I would have a service relationship with a car dealer, but I'm very happy with the one I have with Cityside Subaru. I find the service people very, very helpful, clear, informative and coop a car dealer, but I'm very happy with the one I have with Cityside Subaru. I find the service people very, very helpful, clear, informative and cooperative. They educate me, but never talk down to me. They take really good care of my car so that it works well, and it's safe. I know that sometimes people don't want to get car service from a dealer because it's perceived as more expensive, but I have not found that to be the case, and I am much happier knowing that the repair is done properly. I certainly recommend them. More

Overall experience was excellent. Mark conducted the transaction in a professional manner. We felt very comfortable with every step, and felt we received a far price for the car. The car was delivered transaction in a professional manner. We felt very comfortable with every step, and felt we received a far price for the car. The car was delivered as promised, with no problems. We are very likely to buy another car from Mark. More

When I bought my 2008 Outback I was quite happy with everyone at Cityside Subaru in the Sales department. I had looked at two other local dealerships which I found to be overly agressive and pushy. Wo everyone at Cityside Subaru in the Sales department. I had looked at two other local dealerships which I found to be overly agressive and pushy. Working with Citside was great in comparison. They were low pressure but were able to help me select the appropriate car. I would highly recommend this dealership. More