Cityside Subaru

The sales experience at CitySide was comfortable and easy. I went in knowing the model of the car I wanted, so that did simplify things. Mark was great to work with, negotiations were straightforward easy. I went in knowing the model of the car I wanted, so that did simplify things. Mark was great to work with, negotiations were straightforward and easy. No games, just a simple walk in, buy car, walk out. :-) Got a nice tour of the dealership and the service personnel were helpful in answering my question about tire pressure sensors. More

We bought a new 2003 Subaru Forester from CitySide and have used them exclusively for service of our car over the last 6 years. We had very few problems, until this year (2009) when we were told after 32 have used them exclusively for service of our car over the last 6 years. We had very few problems, until this year (2009) when we were told after 32,000 miles, that we needed a new transmission. The owner of the dealership agreed to take half the cost of the transmission off the bill, after we requested twice that we did not feel we should have to pay for what apparently was a defective transmission. The service manager, Joseph, was very helpful in negotiating this agreement for us, and the car seems to be running in excellent order now. Unfortunately, I do not know if I would ever choose to buy another Subaru. Everyone I have spoken with tells me there is no reason why a transmission should need to be replaced after only 32,000 miles. I'm sorry that Subaru was not able to stand behind its vehicle well enough to satisfy us. Before this happened, I was a staunch advocate of Subaru vehicles. More

I had a bald tire and failed my inspection sticker - so I went to a Midas just to get a new tire - they told me that I needed to buy 4 new tires so they would be even. I went to Midas because I was leaving went to a Midas just to get a new tire - they told me that I needed to buy 4 new tires so they would be even. I went to Midas because I was leaving for vacation the following day - so I need to get the tire fixed asap. I called Subuaru in Belmont- they didn't have an open appointment but they squeezed me in. They said all I needed was a new tire - bought one tire - instead of 4 - saved me $500 - I was on my way to the beach the following day! More

I met Mark on my first visit and he was friendly, helpful and best of all let me work at my own pace. He showed me a few cars and explained the various features. We originally drove one car and then left w and best of all let me work at my own pace. He showed me a few cars and explained the various features. We originally drove one car and then left without the usual "what's it going to take to make a deal today". A few weeks passed in our busy schedule and Mark called to check in and let us know he'd be on vacation and updated us on the latest rebates. We looked around and more models, manufacturers and even stopped in at another dealer. I remembered Mark and before making any deals, I decided to go back and see if Mark could offer me the best fair deal to all. I rated the price good, because to me great means, his family went hungry that night. If you are looking for a great dealer to start a relationship with, as well as get a great car, I'd say call Mark at Cityside. Leave the mega dealers to fight amongst themselves! This is my first Subaru and I'm already looking forward to my next. More

I had the best experience at CitySide Subaru. I have been to other dealerships and was pressured and harassed, but not at CitySide! Don was an absolute pleasure to work with. He was patient and worked w been to other dealerships and was pressured and harassed, but not at CitySide! Don was an absolute pleasure to work with. He was patient and worked with me to solidify a fantastic deal. Don made it very easy to schedule a test drive and follow-up appointment. He was knowledgeable when it came to the different models and was able to thoroughly answer all of my questions. He spent a lot of time with me to show me all the ins and outs of the car when I went to pick it up. Throughout the whole process, I did not feel I had to worry about anything because I knew Don would take care of it. I highly recommend CitySide to anyone! I love my new car and have never been happier about a purchase! More

Mark took me on the best test ride I've ever had. He has Mark took me on the best test ride I've ever had. He has put together a route which demonstrates all of the features of the car and he doesn't rush Mark took me on the best test ride I've ever had. He has put together a route which demonstrates all of the features of the car and he doesn't rush you through it. When I came back with my wife to show her the car, he let us take it for a second test ride. Everyone there was knowledgeable and courteous. I gave them a 4 rating on quality of work, because of the tire pressures on the new car. All of the tires were within 5 psi of where they should have been, but none of them matched what it said on the sticker stuck to the door sill. On the front there was a 4 psi difference left to right and the average pressure in the rear was higher than in the front. This was probably as good a performance as I've ever had on a new car but I feel I need to mention it because it's easy to fix, (took me 15 minutes), and it's critical to the performance of the car. Aside from the tire pressures, the car was prepared perfectly. More

We had a wonderful experience at Cityside Subaru and highly recommend it anyone looking for a new car who doesn't want to play games, deal with aggressive or lying salespeople or bait and switch. We loo highly recommend it anyone looking for a new car who doesn't want to play games, deal with aggressive or lying salespeople or bait and switch. We looked at a Saturn, Ford, Nissan, and Toyota, but settled on a Subaru after talking to friends and reading consumer reports. We had such bad experiences at other dealers - from folks who wouldn't stop calling to folks who would never call us back - it was a breath of fresh air to work with a dealership that was courteous and responsive. Everyone at the dealership from the sales manager to the sales people to the guy who answers the phone is really nice. Mark was the best salesperson we worked with - he answered our question, put up with my husband's bad sense of humor and was totally up front. The negotiation process was over in less than 30 minutes. We are loyal Cityside customers from now on and will definitely go back to them in the future. More

I've been taking my Subaru Impreza for regular service to Cityside for the last two years. They are consistently on time, inexpensive, and communicative. They never question or belittle any requests - they Cityside for the last two years. They are consistently on time, inexpensive, and communicative. They never question or belittle any requests - they treat a squeak in the dash as seriously as warped rotors. More

I've had a fairly long (6yr) service relationship with Cityside and my experience has always been very good and. They got the work done on-time, completely, and without pushing additional services that m Cityside and my experience has always been very good and. They got the work done on-time, completely, and without pushing additional services that may not really have been necessary. In addition they always dealt with me courteously and didn't hesitate to take time to explain problems and solutions. I should say that the Subaru involved here really didn't give me any significant problems over the 10 yrs I had it. When I decided to part with my old car and upgrade to a new Outback the experience I had with service continued into the showroom. My salesman, Mark Lidano, was very informative and took me on the best test drive I've experienced. He actually suggested several maneuvers for me to check the handling and frequently asked what I thought of it. We drove the car long enough and in enough different situations so that I could get a good sense of how the car handled. He thoroughly explained all the particulars of the car. When it came time to negotiate a price, Mark was very fair and reasonable, and I eventually drove away in my new Outback as a satisfied buyer. Now I'm looking forward to continuing my good service experience at Cityside once again. More

Mark Lidano was great to work with, very knowledgeable about all of the Subaru models and options which really helps get the car which is the right fit. When issues or questions did come up they were reso about all of the Subaru models and options which really helps get the car which is the right fit. When issues or questions did come up they were resolved in a very timely manner. I also met the service group and they were all great and you can tell that they put the customer first ! More