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City Volkswagen of Chicago
Chicago, IL
3,477 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today!
So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,477 reviews
September 18, 2014
Terribly bad experience with the service department Long story short: terribly bad experience with the service department--oil spilled and covered the entire engine compartment immediately after an oil Long story short: terribly bad experience with the service department--oil spilled and covered the entire engine compartment immediately after an oil change. The dealership did not check if there are any damages to the engine and there are still lots of oil residuals. And nobody apologized for their apparent fault. I have been to this dealership three times--one to purchase the vehicle and two for oil changes because of good reviews on Google. The sales person was very helpful, although we did not make a deal due to inventory issues. But it was overall a pleasant experience. However, service visits turned out to be catastrophic. After doing the first oil change at this dealership, I checked the oil level gauge on the cold engine, and it stayed close to MIN, a little far from FULL. It caused some doubts in me but didn't give any troubles, except for me keeping an extra bottle around just in case. They also carelessly screwed a new hole on the front bumper--just to frame my plate, tilted. So I have to take it off and tell them not to frame it again on the second oil change visit. It later turned out I have something much bigger to worry about: after getting the oil service as well as the fuel pump recall done at the dealership, my vehicle started to hesitate on my way back home. Seconds later the giant red oil pressure warning light came on. I immediately pulled the vehicle to the side and found oil spilled entire engine compartment. Oil gauge indicated engine has leaked to its empty. Waited another 3 hours to get the car towed back to dealership. Took the bus home and took the bus back on the second day. They claimed it was a bad oil filter seal that caused the issue. I am OK as long as the vehicle is checked and cleaned. But there are still lots of oil residuals in the engine compartment, struts, and undercarriage. I insisted to have the vehicle cleaned more thoroughly and check if there are any damages to the engine. They said they did their best and the mechanic who did the clean has "gone home". During the visit, nobody apologized for their apparent fault, either it be labor or parts, and guess what the best part is? They framed my plate again. More
by John X.
Employees Worked With
Conrad Swiatkowski, Kate Lech
August 09, 2014
great service! If you ever bring your car in for service ask for conrad. He is very professional, smart, and his communication skills are great. No other service dep If you ever bring your car in for service ask for conrad. He is very professional, smart, and his communication skills are great. No other service department like this one. More
by MarkGTI13
Employees Worked With
Conrad Swiatkowski
August 07, 2014
Thank You Andre Jennings for the new car I purchased My salesman was Andre Jennings. I was very impressed with Andre's product knowledge, his attention to any questions I posed, his respectfulness of me My salesman was Andre Jennings. I was very impressed with Andre's product knowledge, his attention to any questions I posed, his respectfulness of me and my time and his overall professionalism. He gave me the space I needed to make a very important decision and gave me the information I needed to make that decision. The ultimate compliment I could bestow on Mr. Jennings would be to recommend him to anyone I know who is in the market for a new car. I would. He was a solid pro in every aspect of our dealings. Thank You Andre John Ebert More
by John Ebert
Employees Worked With
Kyle Ford, Michael Schultz, Adam Findley, Andre Jennings
August 07, 2014
I have been coming to this dealership for 10 years! I came in to sell my car and repurchase a new VW. Andre Jennings was my salesman and he took the time to listen to my specific wants and needs, and th I came in to sell my car and repurchase a new VW. Andre Jennings was my salesman and he took the time to listen to my specific wants and needs, and there was a list and budget. He showed me and made suggestions for me on the vehicle that I wanted making sure not to go over my budget. This is my third VW from this dealer and I know it will not be my last! Thank you Andre for your attention and patience with me and making a difficult decision for me easier and a satisfied one. More
by Bolobutt
Employees Worked With
Jack Wisznicki, Andre Jennings
August 07, 2014
Kate Lech is a great service advisor I had a very pleasant experience at the Autobarn City VW. Kate Lech was very friendly, responsive, and helpful in working with my insurance claim. S I had a very pleasant experience at the Autobarn City VW. Kate Lech was very friendly, responsive, and helpful in working with my insurance claim. She was very communicative, and I always knew the status of my repair as it was in house. Though I didn't need a loaner vehicle for this visit, prior visits were made easy as well with shuttle service to and from my house, as well as frequent communications on the status of my repair. All in all, a great place to take your car for service. Go VW and GO KATE! More
by Smoothgravy
Employees Worked With
Kate Lech
August 04, 2014
Superior Service Conrad Swiatkowski delivers superior service - he is always friendly, knowledgeable, and goes the extra step to make sure everything is OK. When I co Conrad Swiatkowski delivers superior service - he is always friendly, knowledgeable, and goes the extra step to make sure everything is OK. When I come in for service and see Conrad I know I'm going to have a good experience. I was traveling in July and had to get a new tire at Volkswagen in TN, I had a slow leak in the new tire and Conrad made sure it got fixed for good. So, thanks Conrad and Autobarn City VW. More
by Martin Fisher
Employees Worked With
Conrad Swiatkowski
July 17, 2014
2.5hr long oil change I came in for an "service express" oil change at 1030am for my gti. 90Mins go by and I ask what the status is...I look over the cashiers shoulder and I came in for an "service express" oil change at 1030am for my gti. 90Mins go by and I ask what the status is...I look over the cashiers shoulder and I see my car being raised on the lift. She sends me to Bobby, I ask are they seriously JUST starting my oil change?? He said "yes, but they already did the visual walk around." So I sit back down, 10mins later Bobby comes out and says they found a nail in my rear passengers tire...I asked I thought they visually inspected it an hour ago?? I gave the 'ok' for a patch. 1:15pm I hear my name called, cars ready. So from 10:30am - 1:15pm it took them that long to patch a tire & change the oil. I asked Bobby why did it take 2hrs 45 mins for this? He said "I'm not sure why, but I'll be sure and give you a discount on your next service." NEXT SERVICE? NEVER WILL I EVER GO BACK THERE. also reporting this event to Volkswagen Of America. More
by BenGTI
Employees Worked With
Bobby Koziol
July 16, 2014
The Autobarn City VW – Best Sales Experience! My highest regards go out to Miki Kadrick and Jack Wisznicki! This is the second VW that my wife and I have purchase through them at the Autobarn Cit My highest regards go out to Miki Kadrick and Jack Wisznicki! This is the second VW that my wife and I have purchase through them at the Autobarn City VW. The main reason why we purchased another VW was due to the great experience that we had with Miki and Jack the first time. Not only do they make the buying process an easy one, they focus on building a long term customer relationship. When we come in for services checkups, they always say hello and see how everything is going with us and our V-Dubs. Miki and Jack truly know what customer service is about and how important it is in their industry. They are assets to the Autobarn City VW! I encourage anyone looking to buy a new or used VW in the Chicagoland area to see Miki and Jack before going to another dealer. You will have a great experience at the Autobarn City VW that you will not get at any other dealership! More
by Chris D 1
Employees Worked With
Miki Kadric, Jack Wisznicki
July 09, 2014
Great Job Rick Ferraro did a great job. He was considerate and knowledgeable. He also went the extra mile by reviewing our extended warranty. It is a good fe Rick Ferraro did a great job. He was considerate and knowledgeable. He also went the extra mile by reviewing our extended warranty. It is a good feeling to know that you can trust somebody when it comes to car repairs which is something we don't understand. We trust Rick. More
by barbs_2454_bills
Employees Worked With
Rick Ferraro
April 19, 2014
The Best Customer Service in the Business The Autobarn City Volkswagen on Irving Park truly has by far the best customer service I have ever received when searching for a new car. Ask for Alex The Autobarn City Volkswagen on Irving Park truly has by far the best customer service I have ever received when searching for a new car. Ask for Alex Keric to be your sales rep. You can tell he truly cares about his customers. Honest, knowledge, and patient - the ideal salesman. I live in Milwaukee, and even if you don’t live in the Chicago area, it is worth the drive to work with these guys. Thank you for making me a valued customer! More
by DanSki
Employees Worked With
Alex Keric
