City Volkswagen of Chicago

* Purchased low mileage, warrantied BMW M3, traded in BMW 335 in good condition. * After 30 minutes of negotiating and a test drive, they demanded my credit card as collateral to keep moving forward. At tha 335 in good condition. * After 30 minutes of negotiating and a test drive, they demanded my credit card as collateral to keep moving forward. At that time I should have walked out. * Sales staff / management provided me a carfax history report indicating it had been in a relatively small accident. * Sales staff / management assured me that the car had been certified by their mechanics and was in like-new condition. A visual inspection and test drive gave me no evidence of hidden damage. * I was an out of town customer, and wanted to return to have the car checked out by an independent BMW mechanic. * Again, I was assured the vehicle was in excellent condition. * Finance manager charged me a very low fee for my license plates, which I raised the issue right away but he said his figures were correct. * One week after the purchase, the finance manager called me and demanded about $500 more to cover the cost of the license plates. He told me he would not send my license plates unless I paid the money. Keep in mind I had a signed, legal document stating the transaction was complete. By law, I owed them nothing. However, I sent in the money as I consider myself an honest person. I did not receive my license plates for TWO months (even though they charge $50 for 'expedited' delivery). I was driving with expired temporary tags for many days. * Upon my first oil change, my local, trusted BMW dealer indicated that the vehicle had hidden damage near the fender. Although it worked, the headlight was simply sitting in place and not fastened to the car itself. Also, the oil line running to the engine was pinched. Cost of the repairs was $2000. * I tried reaching the Autobarn (everyone from my salesman to the general manager) and no one would return my phone calls. * I engaged the Better Business Bureau and the Illinois Attorney General for assistance. * The BBB provided not much help, but the Attorney General got their attention. * The Autobarn did not stand by the product they sold me. It was obvious that they knew the car was damaged and did not want me to get the car checked out by my mechanic. They lied profusely about the condition of the car and guaranteed it was in perfect condition. * In their response to the Attorney General, they said they "gladly welcome anyone to have cars checked out at an off-site mechanic." That is precisely what didn't happen - it was highly discouraged. They also claimed that I was "ignorant" about the purchase. (their own words). I would absolutely stay away from this place!!! It is full of lying crooks from the salesman to the dealer principal. I've never been treated with such disrespect, especially after purchasing a very expensive vehicle and sending them the additional $500 for my license plates. Dealing with these guys was an absolute nightmare the minute I drove the car off the lot. More

I am writing this review to just warn people about this cheap, full of lies dealer. I was looking for an upgrade to my car and unfortunately the car i was looking was available at this place. After purchas cheap, full of lies dealer. I was looking for an upgrade to my car and unfortunately the car i was looking was available at this place. After purchasing $ 40K car from them, company started showing their true colors. First the finance guy Al Hassan he showed his true colors, he showed his colors, he was quoting me very high interest rate, after negotiating brought it down significantly, and i told him ill shop around for lower interest and wait for before locking me in, which he said he will wait. I found lower interest rate and when i got back to this finance guy, his answer was i sent those paper without even my permission, and i called bank where Mr Hasan sent the papers, and bank told me they never received papers and it took more than a month for the bank to receive papers. I had to refinance my loan to lock into lower rate. Then this company never paid my bank full trade in amount, and had to call them repeatedly to get my money back. This dealer also sells a protection plan for lost key, dent removal, tire protection which looks very helpful but i strongly recommend not to get it, because this company never backs up what they offer. I requested second key for replacing lost key they told me i have to go Audi, pay from my pocket. Then i had dent on my car, which i thought i will get it removed from this dealer as they claim it is included in protection plan, result I have been calling them for last ten days, every day i hear the guy who does the job is not their guy, he is coming today, tomorrow. I am really disappointed with this dealer, I wasted a good amount of money and the frustration of dealing with them is unaccountable. I don't recommend this at all. Don't waste your money and time with dealer. More

The was my first Volkswagen. I was apprehensive walking into the office/showroom as I've heard about the circling sharks! I can honestly say I didn't feel at all pressured. As this was the first time I w into the office/showroom as I've heard about the circling sharks! I can honestly say I didn't feel at all pressured. As this was the first time I was buying a brand new car on my own I had lots of questions. The guys at the dealership were very professional and too my surprise HONEST. They went over everything with me and I left feeling confident about my purchase and that I received a great/fair price. My trade-in was on its last leg and my sales rep actually drove with me back my place to pick it up for me as I wasn't sure it would make back to the dealership. Tommy was a great salesrep and made the whole experience hassle free and positive. I highly recommend this dealership and am looking forward to utilizing it for the future maintenance and upkeep of my vehicle. More

This was probably the easiest car buying experience I ever had. Worked out price over the phone, flew into Chicago on Saturday and drove the car back to North Carolina that afternoon. Everyone we dealt ever had. Worked out price over the phone, flew into Chicago on Saturday and drove the car back to North Carolina that afternoon. Everyone we dealt with at the dealer was extremely helpful and made us feel at home. The salesman Allen Horvath was no pressure and made sure everything I ask about was taken care of. I would not hesitate to buy from the AutoBarn again. More

I had a check engine light come on in my 02 Passat, brought it in to autozone, got the trouble codes, then took the car to city vw where I bought the car. Maciej greeted me in the service bay, took goo brought it in to autozone, got the trouble codes, then took the car to city vw where I bought the car. Maciej greeted me in the service bay, took good care of me, was friendly, honest, and kept me up to date on the work and finally waived the diagnostic fee for getting the work done there... Will definitely return directly to Maciej in the future if I ever need service. Was also knowledgeable in the 4motion awd system when I asked about it. More

I had a great service experience at Autobarn City VW. I took my 09 VW CC in since the trunk senor and the rear tail lights were out . From the moment I was greeted by the service staff I felt like I was no took my 09 VW CC in since the trunk senor and the rear tail lights were out . From the moment I was greeted by the service staff I felt like I was not just a customer but part of a family on my needs for the service that day for my car . I live in Bloomingdale IL which is about 38 miles round trip from my house to Autobarn City VW and I went to Fox Valley VW in Schaumburg which is only 9 miles away from where I live but I was not treat with any kind of courtesy at all when I was there over the summer just one time . I felt like I was just another dollar sign to this dealership which is the reason I will always get all my VW's service at Autobarn City VW . I wanted thank Conrad Swiatkowski for taking the time out to explain my services I will be getting and any other needs that I want to address for the car . More

I thought everyone was very friendly but not pushy. Roman took us over to see the cars and it was very cold out so he went around to turn them on for us which we though was very nice. They were able to work took us over to see the cars and it was very cold out so he went around to turn them on for us which we though was very nice. They were able to work with us on price and everyone stayed late, I think until 10:00 to get everything done. They helped me move everything from my old car into the new car even though it was so late. We left feeling very good about our decision even though we had not intended to necessarily get a car that night. More

Alex was friendly, knowledgable about my vehicle and was very accomedating. In addition, he was very honest and professional. Also liked that he was young and trying to build a successful career in sales. very accomedating. In addition, he was very honest and professional. Also liked that he was young and trying to build a successful career in sales. More

I am a very satisfied customer and Alex Keric was a great salesman. Great atmosphere and customer service. I love my new SUV VW Touareg. salesman. Great atmosphere and customer service. I love my new SUV VW Touareg. More

At october15-2012 I bought new Volkswagen Jetta.My sales consultant was Javier Reyes and I want to say a very big "Thank you" Javier.He was so friendly,helpful,knowledgeable,was perfect to work with him.I r consultant was Javier Reyes and I want to say a very big "Thank you" Javier.He was so friendly,helpful,knowledgeable,was perfect to work with him.I respect also working with Al Hassan.Great help,they really take care of me.If any one want to buy a car at a great price I recommend them. More