City Volkswagen of Chicago

Bought my vehicle here as you can see from my post last month. Well... The initial purchase was great. Everyone was more than happy to work with me. After the sale however is COMPLETELY THE OPPOSITE!!! Hor month. Well... The initial purchase was great. Everyone was more than happy to work with me. After the sale however is COMPLETELY THE OPPOSITE!!! Horrible service. Started with a warranty door sal and two keys. Both negotiated into the sale. They "ordered" the seal the same day I boiught it (so they said) And had to search the dealership for the keys. I was assured I would be contacted the next day. I had to call them 2 days later. Then they informed me they couldnt find them so they ordered them and they would call me as soon as the seal and keys came in. One and a half weeks later no call. So once again I called. They assured me the seal and keys were indeed in. So I drove two hours and fifteen minuites and when I arrived they informed me they ordered the wrong seal and the keys were never ordered. So once again they tell me they will call me when every thing comes in. Aweek later I call again. They told me everything had come in 3 days prior. So here we are again.. Promiced phone calls and no follow through!! Sorry Really upset about it. A few days ago my TPMS light came on so I had NTB fill the low tire. They informed me I needed new tires! 1000 miles after purchase and I need new tires?! This was a CPO vehicle as well with 26,000 miles. I measured them myself with my tread depth gauge and they showed between 4 and 5 thousandths of an inch. When I called the dealer they said that I had to be wrong and that when the vehicle left it had 7 thousandths of an inch. This scares me because either A, Their Technicians cannot read.. Or B they just eye balled the tread depth to hurry through the inspection. Both of which scare me because what else did they skip over in the inspection process. Well I am done ranting a raving because this is probably falling upon deff ears anyway. Hope this helps someone. Remember its not just the initial sale that matters. Look at EVERYTHING. If I had know I woud not have bought this car from them. I would have gone to Orland Park VW. Rich Muinez is amazing. He helped me early in my buying process and he is GREAT!!! More

Really great experience from initial contact to signing the paperwork. Nothing hidden and very upfront and friendly about everything. We love our new Jetta and Dennis helped make our first new car purchase the paperwork. Nothing hidden and very upfront and friendly about everything. We love our new Jetta and Dennis helped make our first new car purchase a really stress-free, rewarding process. Thanks AutoBarn! More

From the onset, the entire experience was enjoyable. I made the appointment for a test drive with Natalia. As I was on my way I received a call from the sales manager. He explained who he was and that he made the appointment for a test drive with Natalia. As I was on my way I received a call from the sales manager. He explained who he was and that he would be there if I needed further assistance. I have never had anyone associated with a car dealership do that before. I was impressed. Natalia was a patient and easy going, not pushy like some car dealers we all know. Throughout the deal Natalia's attitude remained the same, pleasant. After I purchased the vehicle Natalia showed me around the dealership introducing me to everyone. Again, I never had this happen before. I was impressed by the cleanliness and efficiency of this dealership. I would definitely recommend this dealership to family and friends. More

Found the car we wanted on the internet and Autobarn City Volkswagen made it happen. Could not have been more accommodating, friendly or agreeable. Gave us an extended test period and fixed all the small pr Volkswagen made it happen. Could not have been more accommodating, friendly or agreeable. Gave us an extended test period and fixed all the small problems we noticed. It took a little time, but they came up with touch up paint pens for small dings and other info on the car's features and extras that the previous owner had factory-loaded and, buying it used, we would not otherwise have known about. Service department was particularly impressive. We would not hesitate to buy our next car (cars) from them. More

9/14/11 Hello viewers, my name is Scott. I live 9/14/11 Hello viewers, my name is Scott. I live in the south suburbs near Joliet and found the autobarn city through the internet. I have to s 9/14/11 Hello viewers, my name is Scott. I live in the south suburbs near Joliet and found the autobarn city through the internet. I have to say this dealer was one of the friendliest and helpful that I have been. Over the past few months I have been visiting numerous dealers in search of a certified used car and have either been unsatisfied with the salesmen or the vehicles they were showing were well.... Junk, with a big price tag. Patrick in sales was the gentleman that helped me with my purchase. All I can say is wow! I have never met a salesman who has not pushed me to buy a car until I went here. When it came down to completing the deal he asked me what I wanted for my trade and I told him shaumburg VW had offered me 2000.00. He said, "ok" and that was that. He got me two thousand no questions asked. Then he asked what my finacing percentage was with my previous car. When I told him I wasnt sure exactly he said "think of a number off the top of your head" when I did he said once again "ok" and that was that. Completely painless, extremely friendly, helpful, truley a great experience. I would will not be going anywhere else. Ohh and BTW I got a GREAT deal on my car! :) More

I purchased an X5 two weeks ago, Friday, July 15th. I was told that I would receive the car three days after they received payment. I had contacted Dave on Thursday the 14th, to let him know that the money h told that I would receive the car three days after they received payment. I had contacted Dave on Thursday the 14th, to let him know that the money had been wired and he said he'd watch for it. When I called on Tuesday the 19th, they hadn't even checked to confirm the payment. No further calls back that day. Wednesday the 20th, I was told that there was a two day waiting period on wire transfers to make sure that the customer wouldn't take the money back. (Is that even possible?)I was told that my vehicle was being shipped. Friday the 22nd. I called and found that my car was still sitting in Chicago, but was assured my vehicle would be here Wednesday the 27th. Monday the 25th I called and got the name of the shipping company. When I contacted the shipper he informed me that he had no idea the car was due Wednesday, the car was still in Chicago, and that he wasn't delivering it until he received payment from the Auto Barn. I told Dave the situation and to his credit he actually called me back. He assured me that my X5 would still be delivered on time. (Really? Chicago to California in 2 days?) Wednesday I called the shipper and he said he would not deliver the car until Friday the 29th because he had still not been paid. I brought Dave in on a three way call and to Dave's credit again, he offered to pay via credit card. When I got off the phone Dave said he would take care of it and call me back. No one called. I left messages for Dave and Mike Wallace to call me back and let me know what was going on. No call back. I called and talked to Mike Wallace today to find out what's going on. No call back. I hate them. They don't care that I have no car. What happened to 3 days after I paid for the car? Even with 2 days waiting for the wire transfer, and 4 days shipping I should have had this car last weekend. When the car finally arrived it had damage to the right front fender, the driver’s side rear view mirror was flopping back and forth, the brakes caused the steering wheel to shake violently, and the left rear window didn't roll up or down. Autobarn wanted nothing to do with any of the repairs for the damages that they deliberately didn't disclose. After numerous calls about this, Dave Soeth told me to take the vehicle to my local BMW dealer and they would pay to repair the window. I took the X5 in and was charged $290 for the inspection. I had to call several times over a few days to get in contact again (no calls back must be a company policy). Mike Wallace told me they were willing to pay for half of the window, but nothing on the brakes or damaged front fender of the vehicle their mechanics had inspected and declared in "great shape". Really? No one noticed the bondo, spray paint, and missing sensor? When I asked John Gavin about it he said almost all vehicles in their area have damage, so it's considered normal, so they wouldn't have disclosed it. He admits that their shop did the repair, but that it wasn't noticeable. When I asked for pictures of the vehicle pre-shipping he sent pictures of the left front. When I called back for pictures of the right side he started yelling at me, saying he didn't like the way I was talking to him. How should I have talked? I paid for this vehicle, in full, on the 15th of July, yet- I got it WEEKS after it was promised; I can't get a call back to save my life; the vehicle has damages and is need of repairs that anyone who ever saw or drove the vehicle would have noticed, but weren't disclosed; and the excuses and passing-the-buck I've received would make a politician blush. Aside from the pleasant lady who answers the phone there, I hate the way I've been treated by the Autobarn. They are quintessential used car salesmen. I am contacting the Better Business Bureau in hopes of rectifying the dismal situation without having to be berated by belligerent salesmen. More

Test drive went well, and I was interested in purchasing the vehicle. As soon as the sales associate found out my asking price with financing was beliow their expectations, both he and the manager became ve the vehicle. As soon as the sales associate found out my asking price with financing was beliow their expectations, both he and the manager became very aggreesive and belligerent. Their response was a question "what I believed was a fair price for their dealership to make a profit?" When I raised my final offer, the manager responeded that he did not even know what my offer was supposed to mean. Both the manager and sales associate were only concerned with their own profit, and gave no concern to my needs as a customer or a first-time buyer. After suffering the rude and unprofessional conduct of the dealership staff, despite my transparency as an honest buyer, I was forced to leave. Only after getting to my car outside, my fiancee in tears, did the associate chase me down and agree to bargain, but was still unwilling to accept my final terms. I explained that we did not deserve to be spoken to and treated in such a rude manner, and that I did not want my first new car experience to begin with their dealership. I would not recommend this dealership to anyone, as the actions and attitude of the personnel are an obvious extension of management and ownership mentality....They do not care about the customer. More

I started dealing with the service department at City Volkswagon of Chicago (although it's now called 'Autobarn City Volkswagen of Chicago') shortly after I bought a used Passat from the *TERRIBLE* VW de Volkswagon of Chicago (although it's now called 'Autobarn City Volkswagen of Chicago') shortly after I bought a used Passat from the *TERRIBLE* VW dealer in Gurnee, IL. As bad as Gurnee VW was, Autobarn City VW of Chicago is the complete opposite! The people are friendly (they know I like to joke around, so they joke around right along with me); they answer *all* my questions (even the ones I haven't had a chance to ask, because they've already answered them). They tell me exactly what they're going to do to my car before they do it. When Gurnee VW refused / forgot to install a factory recall, Autobarn did it at no cost to me. They worked with me on getting some warranty service performed when problems arose getting the service authorized because Gurnee VW never entered the warranty coverage into the VW computer system. When I needed some body work done, they referred me to a *fabulous* body shop (Richard's Body Shop - 3041 W. Lawrence Avenue, Chicago) that did incredible work at a price that my insurance covered completely without any out-of-pocket from me. They also sent me to a great electronics shop where I could get the wiring for my GPS installed at a very reasonable price. The Radio / CD player / SiriusXM unit was having intermittent failures. Instead of having to wait for it to fail permanently (or hassle with "troubleshooting" the unit), they just replaced it with a new one! Plus, no matter what the reason that I have my car there, they wash & wax it for me for free, and they do an excellent job! (Did I mention that it's free?!?!) As I said, I bought my car at another dealer, but from the little bit that I've talked to the sales staff, I get the impression that they're extremely professional and knowledgeable, and I don't think I'm going to have to worry about getting screwed when I come here to replace the Passat I'm driving now. If you come here, either for sales or for service, I'm sure you'll be very glad you did! More

If you are looking for an unpleasant buying experience deal with Patrick. Otherwise, pick someone else at this dealership to work with. His attitude with me was plain unbearable - did not one bit feel lik deal with Patrick. Otherwise, pick someone else at this dealership to work with. His attitude with me was plain unbearable - did not one bit feel like customer satisfaction even exists in his sales cookbook. Your stereotypical car salesmen that will say just about anything to get into your pocket. The existing staff from the pre-Autobarn days (Kamilla and others) are much friendlier and pleasant to work with. Avoid Patrick at all costs. More

I saw a used VW Passat advertised online. I called in and talked to Gene Tomlin. He knew the Passat I was calling on and gave me whatever information I asked for. I went in and the car was clean and ready talked to Gene Tomlin. He knew the Passat I was calling on and gave me whatever information I asked for. I went in and the car was clean and ready to be driven. Gene showed me the Carfax and inspection reports. We came to an agreement on price and all paperwork was quick and easy. Much better than my past experiences with other VW dealers More