City Volkswagen of Chicago

Conrad Swiatkowski is the best Conrad Swiatkowski is the most knowledgeable service manager in automotive industry. I have been coming to him from the other side of Chicagoland for Conrad Swiatkowski is the most knowledgeable service manager in automotive industry. I have been coming to him from the other side of Chicagoland for over a decade and hope to count on his help for years to come. When other dealers and shops have failed fixing an issue, Conrad succeeded time and time again. (I don't even have a VW, but an Audi) More

Light on M.I.L on dashboard - catalyctic converter problem Adam Findley was great & very helpful. My impression of him is that not only is he knowledgeable, he is very honest & trustworthy so unlike some car s Adam Findley was great & very helpful. My impression of him is that not only is he knowledgeable, he is very honest & trustworthy so unlike some car shop service people. More

Service of 2012 Golf It was a pleasure to work with Kate Lech in resolving my tire issue. Service was fast and courteous. Price was less than expected. Waiting room is ver It was a pleasure to work with Kate Lech in resolving my tire issue. Service was fast and courteous. Price was less than expected. Waiting room is very comfortable. More

Excellent service before and after sale Selected upwards of 5 dealerships in the Chicago-land area that I was looking to buy a 2014 Audi S4 from and this dealer was by far the best. The ca Selected upwards of 5 dealerships in the Chicago-land area that I was looking to buy a 2014 Audi S4 from and this dealer was by far the best. The car had 8k miles on it and was factory/showroom new in condition. Not a flaw. That seems to be how they roll. During the sale, they were more than fair. Not the cheapest but then I wanted the best quality and that never is. After the sale Conrad in Service and Dan Keric and Thijs DeKool were 10 out of 10 for insuring my needs were met including even wrapping the car for protection while being delivered back to me in Ohio! What a great way to set the stage for delivery. Kudo's and thanks! Conrad even followed up with me one week later to insure the service work they performed (add ons) to the vehicle were 100% to my satisfaction. To all shopping for a car, understand they do what they say they are going to do. To all the other dealers that I wasn't about to spend $50k with, this is how it's done....learn from them! Thanks to all of you, Thijs, Dan, Poldino, Conrad, Sylvia and Dan Drescher too. I'd drive 6hrs again in a heartbeat. Tim More

Friendly Service I came in this week to get an oil change for my car. Adam was really nice & helpful to work with. I felt confident that my car was in good hands! I came in this week to get an oil change for my car. Adam was really nice & helpful to work with. I felt confident that my car was in good hands! More

Service check From the moment I walked in to the moment I walked out Victora Lopez provided me with the highest level of assistance that was kind, caring and excell From the moment I walked in to the moment I walked out Victora Lopez provided me with the highest level of assistance that was kind, caring and excellent. Thanks! More

Conrad Swiatkowski Conrad is very professional and always very helpful. He simply is the best and I will always try to work with him whenever possible for getting my ca Conrad is very professional and always very helpful. He simply is the best and I will always try to work with him whenever possible for getting my car serviced. More

Autobarn City Volkswagen a great place to have car serviced Great job on the new waiting area and as usual excellent customer service, excellent workmanship, Always look forward to seeing Conrad Swiatkowski he Great job on the new waiting area and as usual excellent customer service, excellent workmanship, Always look forward to seeing Conrad Swiatkowski he gives me the a good understanding of the work to be done, how long, and approximate cost, Real pleased with the service at Autobarn V W. and will continue to have all my service done here. Peter McKatten 2010 Jetta and love it. More

Excellent, as usual We continue to bring our vehicles here, thanks to the excellent customer service and fine work. Superior help from Kate Dziekan. The new lounge is gre We continue to bring our vehicles here, thanks to the excellent customer service and fine work. Superior help from Kate Dziekan. The new lounge is great. More

Unethical !!, will not sell vehicle without extras So I was searching for a low milage Audi Q5 and come across a car listed at Autobarn Volkswagen. I called and began speaking with Ray in Sales. Ray se So I was searching for a low milage Audi Q5 and come across a car listed at Autobarn Volkswagen. I called and began speaking with Ray in Sales. Ray sent me some pictures and I decided that I wanted to purchase the car for cash. That's when things started to get strange, Ray asked me if I was going to purchase any extras when I said that it was a cash deal and that I would put down a $5000 deposit he told me to that someone had previously scheduled a test drive and was just arriving. He promised to call me back in an hour. After several hours, I called back and spoke with the sales manager. He told that he was sitting down with the buyer right now and they were purchasing financing and an extended warranty from him. I chalked it up to a bad luck and continued my search, After almost a week I noticed that the car was still for sale. I contacted the dealer again and spoke to an Otto(???) in sales. He told me the car was still available. I told him that I wanted to buy the car for cash. At that point he wanted to check with his sales manager to see if the car was still available. After this communication from Otto stopped. This was really strange so I changed my email and contacted them again. This time I spoke to Perry Kahkesh and yes the car was still available, Here is an excerpt Hi Perry: I would like to take delivery of the car Saturday I can get on a plane Friday night and be at your dealership the first thing Saturday morning with a certified check for $31,900. Alternatively, I can wire the funds to your bank account on Friday so that they will be in your account before COB Friday afternoon. His response: "Let me see if the car has not been sold yet and talk to my manager and get right back to you" At this point communication stopped with Perry. Now I was getting aggravated, I tried one more time this time with Thijs de Kool. Here is an excerpt from his intro email: "Thank you for your interest in the 2012 Audi Q5. My name is Thijs de Kool and I am one of the Sales Managers here at the Autobarn City Volkswagen. We do still have this vehicle in stock and ready to go. The 2012 Audi Q5 is an AMAZING car, and I am sure you will love it!!! Here is a link to more pictures and a free CARFAX report:" Once again, they will not sell the car for cash, communication stopped. So what's going on with these guys?? Do they have the car or not, are they just trying to get you into the dealership? will they only sell if you buy extrras? The answer is I don't know but I would be wary of doing business with them. To call them unethical would be a compliment More