City Volkswagen of Chicago

Awesome experience I recently purchased a 2016 Tiguan from Ray Cotto. This was my first stop and his service and professionalism gave me the confidence to decide to do b I recently purchased a 2016 Tiguan from Ray Cotto. This was my first stop and his service and professionalism gave me the confidence to decide to do business with them. I am really happy with my new car. More

Awesome experience Walked in unsure of what I wanted to do. I was greeted and helped by Ricardo Laya and Abraham. They were both super patient as I asked a million quest Walked in unsure of what I wanted to do. I was greeted and helped by Ricardo Laya and Abraham. They were both super patient as I asked a million questions. They asked me a lot of questions too and recommended a Passat. They did everything right. Walk around, test drive, tour of the dealership, and tour of the service department. The process was pretty painless and I drove off in my new 2017 Passat R-Line. I'm pretty happy. More

Great people to work with I recently purchased a car from Andre Jennings at The Autobarn, and I could not be happier with my purchase. I feel I got a very great deal on the ca I recently purchased a car from Andre Jennings at The Autobarn, and I could not be happier with my purchase. I feel I got a very great deal on the car compared to other dealerships with similar cars. I purchased a 2015 Volkswagen CC R Line. The process was smooth throughout. I had called ahead and the car was up front waiting for me. Kissy was the finance manager and everything from beginning to end was a very easy process. Coming from a sales background I walked into the Autobarn expecting high pressure sales person but Andre was not high pressure at all. He also advised I purchase the Autobarn package covering the car for almost anything, I almost turned it down but he made it make sense to me. 3 weeks after purchasing I hit a metal spike in the road and thanks to Andre, my wheels and tires are covered! Highly recommend this dealership to anyone in the market for a Volkswagen or any of their other cars they have on the lot. Knowledgeable, Andre was a Volkswagen fan, just a great experience! More

Very happy with my purchase I came in and was immediately greeted by Mr. Svraka. I explained to him that I saw a specific Jetta online for a specific price and was interested in I came in and was immediately greeted by Mr. Svraka. I explained to him that I saw a specific Jetta online for a specific price and was interested in it. He immediately took me to the lot to see the car and let me test drive it. It was a nice car and I was pretty happy, but it felt and looked kind of plastic. It was the baseline model. Mr. Svraka read it on my face and immediately pointed behind me where parked was a 2015 jetta se tsi. This car was only a few hundred more with a lot more details. From the inside panel, heated seats, engine performance, etc. When a dealer looks out for you, its a great feeling. Thanks Emir!! More

The worst car shopping experience I had ever had. I walked out during my interaction. I had-had enough of an evening of being treated like a 2nd class citizen and one the sales manager called me an id I walked out during my interaction. I had-had enough of an evening of being treated like a 2nd class citizen and one the sales manager called me an idiot. Unprofessional staff. Especially the kid that supposedly was selling me a car who has only been there for a month. He kept texting and taking phone calls didn't even know the car I was trying to buy. He decided to take another customer and left me unattended with a test drive vehicle. I could've driven off and he wouldn't have even known. He said "please come back with the car!". Several sales managers and finance directors came to sway me into different terms. The last guy flat out told me the car I wanted was too much money for my blood. Really? Then he proceeded to sell me the most basic Jetta on the lot. What a waste. I was done wasting words once the guy told me I didn't know what I was talking about and nothing I said made sense to him. He then accused me of lying. Buddy, I've been in finance for over 10 years. I know when I'm being cheated. I've never been so disrespected by an Autobarn location in the past. Tragic. More

Don't be a screwed Want to get screwed? Then don't read the below. However if you want to save yourself some money, then this is my story: Towards the end of June 2014 Want to get screwed? Then don't read the below. However if you want to save yourself some money, then this is my story: Towards the end of June 2014 I purchased a new VW Gold GTI at this dealership. Service was professional I was able to secure a loan being a year after bankruptcy (at 11% APR, but even being able to get this loan was nice). Aside from getting the vehicle, I also got two warranty packages. Everything was great, I had a good car that drove me around without a problem. There were two instances where I damaged my tires due to potholes and both times my warranty worked great with great service. I got new tires both times, without any additional cost, while getting amazing service. All was good until April 2016, when I came up with the idea to trade in my GTI for a different vehicle. I picked out my new dream car and left my GTI as a trade at the dealer. On the following day (April 15th) I went to the Autobarn to advise them of this fact, and to get a refund on the remaining portion of the unused warranty. All was ok, along with Sylvia from the finance dept, I filled out the paperwork. As I was leaving, she let me know that I will get a refund in the amount $1583 in the next 2-3 weeks, which was to be mid may 2016. I waited patiently until the beginning of June, but with no result so I made another visit to the Autobarn. After waiting over 2 hours for Sylvia (she was in their HQ in Evanston) she apologized, stating this was not her fault. She called HQ and was assured this would be taken care of in the next couple of days. Of course it was not. I called many times, sent text messages, sent emails. Of course I have all of these as proof, and this can be verified. I was being deceived and lied to, that someone needs to sign something, the check was sent via UPS but my address was not correct etc.. When the UPS point was verified to be false, as I have a UPS account and if anyone tries to send me anything via UPS I receive notification of what and when it will arrive - when I told her this, it turned out my address is ok and I actually got a check towards the end of June. However, this check was not for the agreed amount - a check for $1223 - the remaining amount $ 360 I have not received until today and it is now September 2016. When at the beginning of July 2016 I sent my last text to Sylvia, I received info that another check is being sent to me in the next couple of days - which turned out to be a lie as well. Maybe my case is not important, maybe the amount of money are not big, maybe the service provided by this dealer is normal to some - but to me all of this is not ok. If I got deceived in such a small case, then you may end up being deceived on a larger scale - think twice before going into the Autobarn. More

Horrible Customer Service Horrible experience - I would not recommend this dealership to anyone. My daughter and I came in to purchase her first car. She found the perfect ca Horrible experience - I would not recommend this dealership to anyone. My daughter and I came in to purchase her first car. She found the perfect car and we were ready to buy but was advised by the salesman due to her lack of credit to find outside financing. He said he would hold the car for us. When we offered to put a deposit down, we were told it was not necessary. We found financing at our bank no problem, and when we went back with the check in our hand we found out the car was sold in spite of the fact the salesman called us the day before saying it was at the dealership waiting for us. Then when we found another car on line (which they never told us about on that day) we were told the car was available and to come in for a test drive. When we were two blocks away from the dealership we received a call saying that car was being held for a friend of the owner. WHAT?? Apparently if you a friend of the owner your car won't be sold out from under you. When I complained to the manager and inquired why our car was not held for us but this one was being held for someone else, I was told that perhaps my type should go elsewhere to buy a car. What type is that? The car buying type? Which is just what we did. My daughter found the perfect car at Muller in Highland Park - and to top it off, we got excellent financing from them! Autobarn City needs to learn a lesson or two in customer service. Not only did they ruin my daughter's first car buying experience, they personally insult their customers when they are asked tough questions. It is well worth the drive to go to another dealership where the buyer is treated with respect. More

Helpful They worked very hard to get exactly what I wanted and the price I was willing to pay for the car that I wanted to get. They worked very hard to get exactly what I wanted and the price I was willing to pay for the car that I wanted to get. More

Easiest Car Purchase EVER Just drove to Chicago (from DC) to pick up my new Golf R. Dominque Solano (sales) and Sylvia Nesheiwat (THE closer) were quite a team. I don't think Just drove to Chicago (from DC) to pick up my new Golf R. Dominque Solano (sales) and Sylvia Nesheiwat (THE closer) were quite a team. I don't think I ever heard the word no. Traveling that far was a lot of extra stress, but the experience couldn't have been better......maybe closer.....but not better. Dominque KNEW the car. I find that unusual in most sales people. And Sylvia steered me in the right direction for finance and warranties without pressure. Both were top notch in my estimation. Happy motoring. Stephen More

Very happy with my purchase and the staff was very helpfull. Andre and Sylvia went above and beyond for me. Made sure that i was happy with the price and did whatever they could so we could come to an agreement. Andre and Sylvia went above and beyond for me. Made sure that i was happy with the price and did whatever they could so we could come to an agreement. Very happy with my purchase and the service i received. More