City Volkswagen of Chicago

Great Experience Contacted the dealership about a 2017 VW Passat through cars.com app and I heard from Ricky that same day! I was impressed with his knowledge about th Contacted the dealership about a 2017 VW Passat through cars.com app and I heard from Ricky that same day! I was impressed with his knowledge about the car. Two days before I drive to look at it from St. Louis I noticed a 2015 TDI Passat and inquires about that one. When I got there he had the car pulled inside to look at it closer instead of out in the cold. The TDI he had pulled inside and the snow taken off it so I could get a better look. The overall experience about buying a car has been restored and I will definitely drive out of the way for the experience again. This is my 7th VW and has been the ultimate best experiwnce. More

Geat experience, Easy and Fast I was looking for something very specific, and I knew my price. Andre Jr, did a great job of pulling everything together quickly, and getting me the I was looking for something very specific, and I knew my price. Andre Jr, did a great job of pulling everything together quickly, and getting me the deal I wanted. Everyone I spoke with and worked with did a great job. Great job. More

Great Service!! I recently just got my third VW vehicle from this dealership and hands down, this was my absolute best experience. Ricky Espino was the best!! From th I recently just got my third VW vehicle from this dealership and hands down, this was my absolute best experience. Ricky Espino was the best!! From the first communication when I reached out about my interest up until I left off the lot with my new car, he demonstrated great professionalism, attentiveness to my budget balanced with the needs and wants I needed in my new vehicle, all along maintaining a very easygoing manner. And I simply can not forget to mention Andre Jennings Sr. While making the decision with Ricky for my purchase, Andre was wrapping up his evening and came to chat with me on my final decision for my purchase and gave his advice from his many years of expertise and also from the perspective of a consumer as well. I felt like Andre was someone I had known for years in a matter of minutes and it made the experience all the more comfortable for me. I highly recommend reaching out to Ricky or Andre for your next purchase...you won't be sorry. More

Fair Dealership Nice dealership. Bought a brand new car from them. They gave me a test ride right away. No push in the beginning. I traded in my old car but had to ne Nice dealership. Bought a brand new car from them. They gave me a test ride right away. No push in the beginning. I traded in my old car but had to negotiate and "argue" a bit until the sale was finalized. As probably most of the dealerships they try to upsell you with useless add-ins as gps-tracking protection stating that it is included in the dealer fee and cannot be removed. Offered ridiculously low price for my trade-in. After 2 hours spent there the gps device was removed from the final price and a reasonable price was given for my old car. Overall profesionally behaved personnel. Hard to negotiate with. The new car was well cleaned in front of me and handed over with full tank and new battery. I would possibly recomend this place to others! More

Worst Dealership- Worst dealership I have ever bought a car from.  The manager was rude and the sales person was misleading (Ray Cotto).  I was part of the VW lawsuit t Worst dealership I have ever bought a car from.  The manager was rude and the sales person was misleading (Ray Cotto).  I was part of the VW lawsuit that involved with the diesels and came in to look at other cars.  The Sales person (Cotto) explained he was an expert with the lawsuit and could help me with a purchase of a new car.  He stated that I could finance the car and then pay it off and that he had done this several other times with others involved in the lawsuit. He stated that I would receive all my tax deductions and it is the same type of purchase.   We purchased the car and the next day called the VW lawsuit team.  They stated it would best to trade in the car to obtain the trade in tax credit and then I could purchase the car.  We tried to return the car (we told them we would buy it back) and the manager (Dan Keric) stated to bad so sad its too late to return the car.  I explained to him that the sales person was misleading and he said so sorry cant take the car back.  Even in the paperwork is stated 30 day guarantee.  I lost thousands in the tax trade credit and the manager was such a jerk.  I would not recommend buying a car from this dealership. More

Very professional and patient! I would just like to say what a pleasure it was to purchase my Jetta from Autobarn. Ricky was very professional. He was also thorough, and courteous. I would just like to say what a pleasure it was to purchase my Jetta from Autobarn. Ricky was very professional. He was also thorough, and courteous. I would recommend him for your purchase. Autobarn is a great place for your next VW purchase. More

Great, highly efficient experience I have nothing but good things to say about my experience here yesterday. I had done my homework and new exactly what I wanted, and Andre Jennings, Sr I have nothing but good things to say about my experience here yesterday. I had done my homework and new exactly what I wanted, and Andre Jennings, Sr. was extremely helpful, professional and accommodating. I showed up to the dealership with the vehicle ready to test drive, completed all paperwork and drove home in my new Atlas in under 2 hours. Highly recommend. More

Excellent car buying experience We worked with Andre Jennings Jr on the purchase of a 2018 Volkswagen Tiguan. Andre Jr was professional and easy to work with. We would reccommend We worked with Andre Jennings Jr on the purchase of a 2018 Volkswagen Tiguan. Andre Jr was professional and easy to work with. We would reccommend him. More

Made things easy. I was buying my first car out of an actual dealership, but it was used and I was treated like I was buying 4 new cars. I've never owned a VW before bu I was buying my first car out of an actual dealership, but it was used and I was treated like I was buying 4 new cars. I've never owned a VW before but, Andre Sr. was very helpful. I told him my budget and although I came to look at a specific car, he gave me the option to look at other things. He made the entire process comfortable and painless. I ended up staying in my price range and also leaving with the car I had every intention of getting. Overall, it was a great experience and I will definitely return when buying another car becomes an option. More

Awesome service Andre Sr. And Andre Jr. Were absolute professionals and answered every question. Would definitely recommend them to everyone. Very knowledgeable and n Andre Sr. And Andre Jr. Were absolute professionals and answered every question. Would definitely recommend them to everyone. Very knowledgeable and non pushy. Never had a better experience buying a car in my life. More