City Volkswagen of Chicago

Best experience in a Dealer. Ernie and Richard made my buying process incredibly easy. You can chat with him about every aspect of the deal with no issue and they are going to fin Ernie and Richard made my buying process incredibly easy. You can chat with him about every aspect of the deal with no issue and they are going to find the car you need with the budget you have. I highly recommend buying from Ernie and Richard at City VW. More

Awesome Super nice guys very friendly and helped with everything I needed answered all of the questions that I had and explained well while being very nice Super nice guys very friendly and helped with everything I needed answered all of the questions that I had and explained well while being very nice More

The way car buying should be! From my initial inquiry on a 2018 GTI, Sales Manager Richard and salesman JP answered all of my questions and quickly sent requested supporting docs. From my initial inquiry on a 2018 GTI, Sales Manager Richard and salesman JP answered all of my questions and quickly sent requested supporting docs. They were both great to deal with so I stopped in for a test drive. As we went, JP explained the dual clutch, dynamic chassis control, etc. Back in the office, there was no high pressure sales pitch, just a friendly conversation with JP and Sales Manager Dan about my target price. I left without the car, intent to look at other options, but a few days later GM Anthony followed up thanking me for visiting and asking if there was anything he could do. A bit of email negotiating followed and we agreed on a deal I think is fair. The entire process left me feeling great about the dealership and everyone I dealt with, so hopefully service goes just as well! I picked up the car about an hour before close and Malcolm facilitated the handover and explained the basics & tech features. He also followed up the next day with answers to additional questions I had. Truly a first class experience and so different from other local dealers I've dealt with over the years. I highly recommend JP and the team at City VW. More

Went above and beyond for us Everyone we dealt with at City VW really made our experience outstanding. Sam, Joe, Malcolm, Ernie and people whose name I did not catch all went out Everyone we dealt with at City VW really made our experience outstanding. Sam, Joe, Malcolm, Ernie and people whose name I did not catch all went out of their way. No question was left unanswered and every detail attended to. We left in our 2019 Beetle in just over an hour. We are thrilled with our Final Edition Bug!! We will recommend City to anyone looking to consider VW! More

2015 Jetta GLI CPO JP assisted me in purchasing my 2015 GLI. Great service and very knowledgeable on the vehicles on the lot. If not from the Chicago area like myself it JP assisted me in purchasing my 2015 GLI. Great service and very knowledgeable on the vehicles on the lot. If not from the Chicago area like myself it is a different scene. “Very tight lot” competitive pricing and knowledgeable employees. 4 star as there is always room for improvement, thanks again JP. More

Great team JP, Richard, Dan, Mark and the whole team were amazing! They found me a great car, a great deal and treated me like royalty. I recommend The Autobarn JP, Richard, Dan, Mark and the whole team were amazing! They found me a great car, a great deal and treated me like royalty. I recommend The Autobarn City VW to anyone looking for a trustworthy dealership and a terrific car buying experience! More

Awesome customer service! So after visiting another dealer, non Volkswagen, I was extremely disappointed with not only the service but the car they claimed to be certified. Aft So after visiting another dealer, non Volkswagen, I was extremely disappointed with not only the service but the car they claimed to be certified. After coming to city autobarn, Erne and Dan made my experience one to remember. They were extremely nice and knowledgeable about the car and the warranty on it which made me feel better about purchasing the vehicle from them. The energy and enthusiasm of the sales team, especially Erne, was extremely gratifying and welcoming. I’d recommend this dealer to anyone! The finance guy, mark, was great as well! More

Respect You have to respect a sale team when they go out of their way to make you feel special. I have to give special recognition and thanks to John from s You have to respect a sale team when they go out of their way to make you feel special. I have to give special recognition and thanks to John from sales and Dan from Finance department for making that finance happen for me. if you need a team on your side come down to Autobran city Volkswagen. Just in case you don’t know the address it’s going to be 5330 W. Irving Park Rd., Chicago, IL 606041 More

Used car purchase Dagmara, Made my experience of purchasing a used vehicle for my daughter simple, easy and great experience she even threw in a bow for my daughters 1 Dagmara, Made my experience of purchasing a used vehicle for my daughter simple, easy and great experience she even threw in a bow for my daughters 16th birthday she is wonderful. More