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City Limits Nissan - Service Center

Austin, TX

4.6
280 Reviews

280 Reviews of City Limits Nissan - Service Center

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October 27, 2024

It was a good experience, I always come here for service and the people are kind More

by Noora
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

City Limits Nissan responded

I am glad to hear you found the team to be supportive and helpful, we look for every opportunity to provide our guests with the top notch service they deserve and we look forward to many more years of great visits with you! Thank you, Jason Laguna General Manager

October 27, 2024

Excellent customer service, Saul always explains clearly all repairs needed. Technician always leaves my car running great. Service department always returns my car very clean, thank you all. More

by IRODZ80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician who did repairs on my car, sorry didn’t catch their name but they did a great job too.
Oct 28, 2024 -

City Limits Nissan responded

I am glad to hear the Service team took great care of you during your recent visit, we appreciate your review and hope to see you again soon! Thank you, Jason Laguna General Manager

October 26, 2024

Disorganized at best. 3 hour job turned into an all week affair. And to top it of they couldn’t even wash the car properly- the roof was still dirty. More

by reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew "Buzz" Buzzerd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

City Limits Nissan responded

Thank you for your feedback. I spoke with the Service team and it seems that there was an issue with the part we received, which had to be reordered. We apologize for the inconvenience, and will follow up with the detail team regarding your courtesy wash. If you would like to provide any additional information, please reach out to us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

October 25, 2024

Everything was great. Jay Carlos took care of everything my car needed. Even a couple of recalls that I had forgotten about. The whole staff was very attentive and friendl More

by DONRAUL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

City Limits Nissan responded

I am very glad to hear the Service staff took great care of you, we appreciate that you took the time to tell us about it and hope to see you again soon! Thank you, Jason Laguna General Manager

October 25, 2024

My experience with the service department was easy to deal with and understand. Jay was most helpful. More

by whweber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy DeLeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

City Limits Nissan responded

Thank you for letting us know about your Service visit, I will be sure to pass your comments along and we hope we are able to serve you for many more years to come! Thank you, Jason Laguna General Manager

Oct 27, 2024 -

City Limits Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 25, 2024

Diamond was a pleasure. Best customer service ever. Wait didn't take long as expected. A plus rating. More

by tashad82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond Carson
Oct 25, 2024 -

City Limits Nissan responded

Thank you so much for this review, I am very glad to hear you had a great Service visit and will be sure to pass your comments along! We look forward to your next visit, and wish you many more happy miles! Thank you, Jason Laguna General Manager

October 23, 2024

They lied to me about a package I purchased with them when I first got the vehicle with them saying they were covering future oil changes and I had to pay out of pocket almost the full amount service was More

by A.RCABRERA1796
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

City Limits Nissan responded

You do in fact have a maintenance contract, it covers $35 for the oil change and $15 for the tire rotation. Our Owner Loyalty Manager Chenin Buck will be applying an additional $25 to your MyNissan Rewards service account for the misunderstanding! Please reach out if you need additional information and we would be very happy to help. Thank you, Jason Laguna General Manager

October 22, 2024

Friendly and attentive staff, sparkling clean garage and facility, fast service, really enjoyed my experience More

by OLIVO.SHARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond Carson
Oct 24, 2024 -

City Limits Nissan responded

Thank you for taking the time to leave us your feedback regarding your recent Service visit, we genuinely appreciate you and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

October 21, 2024

Well done you did a wonderful job , and Diamond was very Professional and helpful Thank you Diamond More

by kinquate1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond Carson
Oct 22, 2024 -

City Limits Nissan responded

Thank you so much for your kind words, I will be sure to pass them along and we hope to see you again soon! Please reach out if you need anything at all, and have a great week. Thank you, Jason Laguna General Manager

Oct 25, 2024 -

City Limits Nissan responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 21, 2024

It was just a lot of false hope. I went to Nissan about three times trying to see if we can make a deal, it was just the same information. I felt humiliated. I will never ever buy a More

by MELINDADIAZZAVALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

City Limits Nissan responded

Thank you for providing us with your feedback, I appreciate you taking the time to let us know about your visit. If you would like to provide additional information regarding your experience, please reach out to us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

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