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City Limits Nissan - Service Center

Austin, TX

4.5
381 Reviews

381 Reviews of City Limits Nissan - Service Center

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January 18, 2025

Didn’t worry about anything when my car was being serviced. Service was very good, also quick More

by MAMODLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

City Limits Nissan responded

I am glad to hear the Service team took great care of you, we appreciate your feedback and the opportunity to earn your business! Thanks again, and have a great weekend! Jason Laguna General Manager

January 17, 2025

Great. Patient dealer and helped explained what was needed with my car. Very friendly experience. More

by abcruz26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

City Limits Nissan responded

I am happy to hear the Service team took good care of you during your recent visit, and we look forward to your next visit! If you need anything at all, please reach out to us at 512-444-1400 and we'd be more than happy to help! Thank you, Jason Laguna General Manager

January 17, 2025

I had light under my car they were unplugged and by the time I notice they got damaged. I'm never going back their again! More

by ANDY.ESCAMILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

City Limits Nissan responded

I am so sorry to hear that you did not have a good visit with us, our goal is to go above and beyond for each guest every time and falling short of that is disappointing. We will review this information and get back to you as soon as possible. Thank you again for bringing this to our attention and have a great day. Jason Laguna General Manager

January 17, 2025

Andrew buzzard was a great help, and provided a lot of support and explanation of the issues with the car. On the other side, the mechanic or technical team couldn’t resolve the issue and every time they More

by Patricia_romo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew "Buzz" Buzzerd
Jan 17, 2025 -

City Limits Nissan responded

I am sorry to hear that your visit with our Service team was not a more positive one. We are reviewing your feedback and will be in touch with you soon to see how we might resolve your issue. If you would like to provide any additional information in the meantime, please contact us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

January 17, 2025

Excellence in customer service. They are trained mechanically inclined advisers. Nissan is the best built! I’m in my second Nissan, probably will be a third. More

by me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ram, mechanic*****, Andrew "Buzz" Buzzerd
Jan 17, 2025 -

City Limits Nissan responded

I am so glad to hear you had a great visit with our team, we hope to provide you with many more happy miles and look forward to your next visit! Thank you, Jason Laguna General Manager

January 15, 2025

Brought car in after there was damage to a tire guard at 11am. Meet with Andrew. Received a text approving services with no call and no video like usual receive. Called Andrew to speak about recommended ser More

by tiffkbish
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew "Buzz" Buzzerd
Jan 15, 2025 -

City Limits Nissan responded

Thank you for your feedback and for bringing this to our attention. I am sorry to hear that your visit with us was less than satisfactory, we are reviewing this and will reach out to you shortly. If you'd like to provide additional information in the meantime, please reach out to us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

January 13, 2025

Kendra did an amazing job providing service for us! Shout out to Maynor for service! More

by updikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

City Limits Nissan responded

I am so glad to hear you had a great visit with us, we look forward to providing you with many more happy miles and hope you have a fantastic week! Thank you, Jason Laguna General Manager

January 13, 2025

Jay was very helpful and informative about what was going on with my car! He talked me through everything and gave me time to think over what I wanted to approve. Very friendly and great customer service! More

by BARTLETT.JAZMINE96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

City Limits Nissan responded

I am glad to hear you had a good visit with our Service team, and I'll be sure to pass your comments along! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great week! Jason Laguna General Manager

January 13, 2025

Excelente servicio, excelente el trato con el personal, muy buen trabajo, todo excelente, estuvo a tiempo! More

by JACALA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

City Limits Nissan responded

Gracias por su resena, lo apreciamos y esperamos volver a trabajar con usted pronto! Gracias, Jason Laguna General Manager

January 12, 2025

The thing I like most is the customer service. I’ve had the same advisor multiple times and I really enjoy working with him! More

by LAUREN MORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

City Limits Nissan responded

I am so glad to hear that you are well taken care of during your visits, and I'll be sure to pass your comments along! If you need anything at all, please don't hesitate to contact us at 512-444-1400 and we'd be more than happy to help. Thanks again and have a great week! Jason Laguna General Manager

Jan 14, 2025 -

City Limits Nissan responded

Hello Lauren, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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