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City Limits Nissan - Service Center

Austin, TX

4.5
395 Reviews
Call Service Center (512) 444-1400

395 Reviews of City Limits Nissan - Service Center

Sort by
March 19, 2025

Daniel provided excellent service. He was in consistent communication regarding my repair status. He treated my 22 yr old 350Z with kid gloves. More

by LCB2929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2025 -

City Limits Nissan responded

We are so glad to hear you had a great visit with the Service team, we appreciate you taking the time to tell us about it and we hope to provide you with many more happy miles on that classic Z! Thank you, Jason Laguna General Manager

March 16, 2025

Hola buenas tardes, Daniel me atendió muy amable y me ayudo en todo lo que necesitaba pero para hacer la cita me costó pues nadie hablaba español y es una lástima. More

by VIENTOYFUEGO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

City Limits Nissan responded

Gracias por informarnos sobre esto, tratamos de tener siempre una persona que hable espanol disponible y a veces no es posible. Le apreciamos y esperamos volver a verlo pronto. Muchas gracias, Jason Laguna General Manager

March 13, 2025

Took care of me as usual, Daniel Sanchez is TOPS ! Highly recommend for all service needs ! More

by CMATT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

City Limits Nissan responded

I'm so glad to hear the Service team took great care of you and will be sure to pass your comments along! Thank you for your review and have a great weekend! Jason Laguna General Manager

March 08, 2025

Charged me for a diagnostic fee but never fixed my issue! The Apple car play still doesn’t work it keeps shutting off. More

by Andrewmailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2025 -

City Limits Nissan responded

We are so sorry to hear that we fell short in meeting your expectations during your recent service visit, and appreciate you bringing this to our attention. We will reach out to you shortly to see if there is anything we can do to attempt to resolve this issue with you, and hopefully turn your experience around. Thank you, Jason Laguna General Manager

March 07, 2025

Daniel is great, he helps me with both vehicles and he always take care of things for me. More

by MICHAEL.RESA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2025 -

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us this feedback, we appreciate you and look forward to your next visit! If you need anything at all, please don't hesitate to reach out. Thank you, Jason Laguna General Manager

March 04, 2025

Eric was a great service advisor. I hope to have him next time. Very Professional. More

by LINDA.TREVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

City Limits Nissan responded

We are so glad to hear the Service team took good care of you and appreciate that you took the time to tell us about it! If you need anything, please contact us at 512-444-1400 and we'd be happy to help. Here's to many more happy miles! Thank you, Jason Laguna General Manager

March 03, 2025

Seems like this location’s service went down after South Austin Nissan sold the dealership to City Limits Nissan. Service website is not friendly & allow scheduling certain details. On my last visit-I ask More

by DEANNAPERSYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

City Limits Nissan responded

We greatly appreciate your feedback and want to thank you for bringing this to our attention. We strive to provide top notch service to every guest, every time and falling short of that is disappointing. We will use your comments to refine our efforts and ensure a better visit going forward. I am unable to find your profile in our system, so if you would please reach out to us at 512-444-1400 at your convenience we'd love to get more information. Thanks again and have a great week! Jason Laguna General Manager

Mar 07, 2025 -

City Limits Nissan responded

Hi, we regret to hear that your recent experience was anything less than exceptional. We'd like the opportunity to discuss this with you. Please reach out to us at (737) 701-5449 at your earliest convenience to discuss how we can turn your experience into a positive one.

February 28, 2025

Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

City Limits Nissan responded

We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Jason Laguna General Manager

February 26, 2025

I was updated in a timely manner. If I had questions later on, they thoroughly explained and addressed my concerns. More

by JASMINEDELEON0723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

City Limits Nissan responded

I am glad to hear that you had a good visit with us, we appreciate your feedback and look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

February 23, 2025

City Limits Nissan was not able to identify why my 2023 Frontier would lose it's charge and I would have to jump start it. This has been an ongoing issue since I bought the truck in 2023. The only way I ca More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

City Limits Nissan responded

I am sorry that we were unable to identify an issue with your vehicle, we ran every diagnostic available to ensure there were no malfunctions and to look for an underlying cause if there were. We pride ourselves on customer satisfaction and try to go above and beyond for our guests, so we regret that you did not have a good experience with us. If there is anything we can do for you in the future, please don't hesitate to reach out. Thank you, Jason Laguna General Manager

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