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City Limits Nissan - Service Center

Austin, TX

4.5
380 Reviews

380 Reviews of City Limits Nissan - Service Center

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February 07, 2025

Daniel always goes above and beyond to make sure all of my concerns are addressed and that I leave completely satisfied with the service provided. He is awesome! More

by ALTA2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

City Limits Nissan responded

I am so glad to hear your visits with us meet your expectations, and we are grateful for the opportunity to earn your business! I'll be sure to pass your comments along and if you need anything at all please don't hesitate to contact us, we're always happy to help! Thank you, Jason Laguna General Manager

February 05, 2025

I was very happy and pleased with the knowledge and service I received while getting my car serviced. More

by ezmeraldab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

City Limits Nissan responded

We are so glad to hear that you were pleased with your visit, thank you taking the time to leave a review! If you don't mind updating your star rating from a 1 to better reflect your experience we would appreciate it, unless of course you have an issue that we can help resolve. We are always looking for opportunities to grow and refine our efforts to ensure truly exceptional customer service for every guest! Thank you, Jason Laguna General Manager

February 03, 2025

Not 5 stars because they did not tell me my battery was old and should be replaced. I found that out a week later when my car had to be jumped. That’s a miss. It should have been checked during the rout More

by Annesch57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

City Limits Nissan responded

I am so sorry to hear that we did not make you aware of your battery issues and will be sure to bring this information to the team so that we can refine our efforts going forward. Thank you so much for your invaluable feedback, we appreciate it and hope you have a fantastic week! Thank you, Jason Laguna General Manager

February 03, 2025

Very proffessional and friendly likeable staff . did a good job and cared about doing service excellent job More

by CADENAJUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew "Buzz" Buzzerd
Feb 03, 2025 -

City Limits Nissan responded

Thank you so much for your feedback, we appreciate it and I'm glad to hear your visit with us was excellent! We hope to provide you with many more happy miles, thanks again and have a great day! Jason Laguna General Manager

February 02, 2025

Dishonest, uneducated. Would not recommend. Would not go back for service. Disorganized. Lack of pride. More

by jay_elizondo93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rudy DeLeon
Feb 03, 2025 -

City Limits Nissan responded

I am sorry to hear your visit with us was less than satisfactory, please contact us at 512-444-1400 at your convenience so that we might resolve this with you. Thanks so much and have a great day! Jason Laguna General Manager

February 01, 2025

Kendra, is a wonderful addition to Austin family! She was very attentive to my needs. She is a genuine good hearted woman. More

by WENDEL.BARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew "Buzz" Buzzerd, Kameron Chenier
Feb 01, 2025 -

City Limits Nissan responded

I am so glad to hear that you had a great visit with us, we appreciate your feedback and look forward to providing you with many more happy miles! Thanks again and have a great weekend! Jason Laguna General Manager

February 01, 2025

Very disappointing to have to take my truck back for the same issue. My truck's issue is a failure to maintain a dependent charge. Was told by Chenin Buck, Owner Loyalty Mgr, that they would do a "deep dive More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2025 -

City Limits Nissan responded

I am sorry to hear that your visit with us was less than satisfactory. We will review your feedback and reach out to you to see what else we can do to resolve this issue. If you would like to provide any additional information, please contact us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

February 01, 2025

I took my daughter in for her first experience with a service appointment. "Buzz" greeted us and made her feel very comfortable. The waiting area was clean and we were kept well informed as to what nee More

by julie cowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew "Buzz" Buzzerd
Feb 01, 2025 -

City Limits Nissan responded

I am so glad to hear the Service team took great care of you and your daughter, and will be sure to pass your comments along! We appreciate you and hope to be of service to you again soon. If you need anything, please call us at 512-444-1400 and we'd love to help! Thank you, Jason Laguna General Manager

January 31, 2025

I took my Nissan Ariya in for service. I worked with Andrew. Andrew was great. I really liked I was sent a video of the technician checking out different things on my car, letting me know More

by Chakira1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew "Buzz" Buzzerd
Jan 31, 2025 -

City Limits Nissan responded

Thank you for taking the time to tell us about your recent Service visit, I will happily pass your comments along to the team and we look forward to your next visit with us! Thank you, Jason Laguna General Manager

January 31, 2025

Jayden was so much help. Answered all questions and provided quick quality service. Would recommend these services to others More

by SCHULTZ_JAMIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

City Limits Nissan responded

Thank you for taking the time to provide us with a review, I'll be sure to pass your kind comments along! We appreciate you and hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

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