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City Limits Nissan - Service Center

Austin, TX

4.5
453 Reviews
Call Service Center (512) 444-1400

453 Reviews of City Limits Nissan - Service Center

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June 19, 2025

The dealership replaced one of my tires. Unfortunately a car can not have only one new tire :( this was after my car returned to the dealership since the problem wasn't fixed the first time More

by Destiny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

City Limits Nissan responded

We're sorry to hear you're not satisfied with your Service visit, we take feedback very seriously and would like to know more about your experience. If you are willing, please reach out to us at 512-444-1400 at your convenience so we can identify ways to improve and hopefully turn your experience around. Thank you, Jason Laguna General Manager

June 17, 2025

Service is always fantastic. I never have any issues or problems when taking my vehicle in for any kind of maintenance or work. More

by tone99c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

City Limits Nissan responded

Thank you for your kind words and for taking the time to tell us about your Service visit! We are happy to hear you continue to find the team supportive and helpful, and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

June 15, 2025

Kendra was very helpful and professional. Great attitude and I left the place feeling like I was appreciated for choosing City Limits. More

by JO39BRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
Report | Print
Jun 16, 2025 -

City Limits Nissan responded

Thank you so much for taking the time out of your day to share your experience with us, we appreciate you and the opportunity to earn your business! If you need anything at all, please don't hesitate to reach out. Have a great week and here's to many more happy miles! Thank you, Jason Laguna General Manager

June 13, 2025

Jay kept me updated until my service was complete. He was sensitive to the fact that my car was being repaired more than 100 miles from home. More

by EDDIE.WILKERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2025 -

City Limits Nissan responded

We are glad to hear the team took great care of you during your Service visit and will be sure to pass your comments along, thank you for taking the time out of your day to tell us about it and for the opportunity to earn your business! If you have any additional questions or concerns please don't hesitate to contact us. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

June 12, 2025

Friendly service, nice sitting room, and quick car service. Kendra was very nice and had great customer service. I was there at 7am and she had a smile and was a pleasure to deal with. More

by bertha1912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
Report | Print
Jun 12, 2025 -

City Limits Nissan responded

Thank you so much for your kind words, we will be sure to pass them along and we look forward to the next opportunity to provide you with top notch service! Here's to many more happy miles, thanks again and have a great weekend! Thank you, Jason Laguna General Manager

June 12, 2025

Nice facilities and professional service done in a timely manner. I found my new dealer 👍 More

by s7thans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
Report | Print
Jun 12, 2025 -

City Limits Nissan responded

We are so glad to hear you had a great visit with the service team and appreciate you taking the time out of your day to tell us about it! If you need anything at all please reach out at 512-444-1400 and we'd be more than happy to help. Thank you, Jason Laguna General Manager

June 12, 2025

Not at all happy about my last experience at City Limits. 2 plus hours for an oil change with an appointment and they hadn't even started. When I questioned my service advisor he lied and told me the oil c More

by DANIELHART_III
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

City Limits Nissan responded

Thank you so much for providing us with this information, we apologize for the miscommunication and will use this feedback as a tool to refine our processes to ensure a smoother visit going forward. I will be in touch with you shortly to see what else we can to do to turn your experience around, thanks again and I hope to talk with you soon! Thank you, Chenin Buck Owner Loyalty Manager

June 09, 2025

Daniel Sanchez is always very helpful and informative. Our service request are seamless. Thank you so much. More

by GRACE.RODRIGUEZ56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2025 -

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us your review, we appreciate you and are happy to hear you found the team to be supportive and knowledgeable! If you need anything at all please don't hesitate to reach out, and here's to many more happy miles! Thank you, Jason Laguna General Manager

Jun 12, 2025 -

City Limits Nissan responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 09, 2025

They are really good ,and we are really happy with the service and attention we received More

by CARLOS_HURTADO55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
Report | Print
Jun 09, 2025 -

City Limits Nissan responded

Thank you so much for taking the time to leave us a review, we look forward to being of service to you again soon and hope you have a great week! Thank you, Jason Laguna General Manager

June 08, 2025

Great service advisor, very helpful and nice. She made the experience smooth and truly cares about her job. You need more like her! Also wait time was amazing! More

by emilyhope2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendra Downey
Report | Print
Jun 09, 2025 -

City Limits Nissan responded

Thank you so much for taking the time out of your day to provide us with your feedback! We will touch base with you shortly to ensure that you are satisfied with your visit and to work towards a resolution with you if not. Thanks again and we will talk to you soon! Jason Laguna General Manager

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