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City Limits Nissan - Service Center

Austin, TX

4.5
382 Reviews
Call Service Center (512) 444-1400

382 Reviews of City Limits Nissan - Service Center

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October 26, 2024

Disorganized at best. 3 hour job turned into an all week affair. And to top it of they couldn’t even wash the car properly- the roof was still dirty. More

by reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew "Buzz" Buzzerd
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Oct 28, 2024 -

City Limits Nissan responded

Thank you for your feedback. I spoke with the Service team and it seems that there was an issue with the part we received, which had to be reordered. We apologize for the inconvenience, and will follow up with the detail team regarding your courtesy wash. If you would like to provide any additional information, please reach out to us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

October 25, 2024

My experience with the service department was easy to deal with and understand. Jay was most helpful. More

by whweber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy DeLeon
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Oct 26, 2024 -

City Limits Nissan responded

Thank you for letting us know about your Service visit, I will be sure to pass your comments along and we hope we are able to serve you for many more years to come! Thank you, Jason Laguna General Manager

Oct 27, 2024 -

City Limits Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 25, 2024

Everything was great. Jay Carlos took care of everything my car needed. Even a couple of recalls that I had forgotten about. The whole staff was very attentive and friendl More

by DONRAUL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

City Limits Nissan responded

I am very glad to hear the Service staff took great care of you, we appreciate that you took the time to tell us about it and hope to see you again soon! Thank you, Jason Laguna General Manager

October 25, 2024

Diamond was a pleasure. Best customer service ever. Wait didn't take long as expected. A plus rating. More

by tashad82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond Carson
Report | Print
Oct 25, 2024 -

City Limits Nissan responded

Thank you so much for this review, I am very glad to hear you had a great Service visit and will be sure to pass your comments along! We look forward to your next visit, and wish you many more happy miles! Thank you, Jason Laguna General Manager

October 23, 2024

They lied to me about a package I purchased with them when I first got the vehicle with them saying they were covering future oil changes and I had to pay out of pocket almost the full amount service was More

by A.RCABRERA1796
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2024 -

City Limits Nissan responded

You do in fact have a maintenance contract, it covers $35 for the oil change and $15 for the tire rotation. Our Owner Loyalty Manager Chenin Buck will be applying an additional $25 to your MyNissan Rewards service account for the misunderstanding! Please reach out if you need additional information and we would be very happy to help. Thank you, Jason Laguna General Manager

October 22, 2024

Friendly and attentive staff, sparkling clean garage and facility, fast service, really enjoyed my experience More

by OLIVO.SHARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond Carson
Report | Print
Oct 24, 2024 -

City Limits Nissan responded

Thank you for taking the time to leave us your feedback regarding your recent Service visit, we genuinely appreciate you and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

October 21, 2024

Well done you did a wonderful job , and Diamond was very Professional and helpful Thank you Diamond More

by kinquate1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond Carson
Report | Print
Oct 22, 2024 -

City Limits Nissan responded

Thank you so much for your kind words, I will be sure to pass them along and we hope to see you again soon! Please reach out if you need anything at all, and have a great week. Thank you, Jason Laguna General Manager

Oct 25, 2024 -

City Limits Nissan responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 21, 2024

It was just a lot of false hope. I went to Nissan about three times trying to see if we can make a deal, it was just the same information. I felt humiliated. I will never ever buy a More

by MELINDADIAZZAVALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul Martinez
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Oct 22, 2024 -

City Limits Nissan responded

Thank you for providing us with your feedback, I appreciate you taking the time to let us know about your visit. If you would like to provide additional information regarding your experience, please reach out to us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

October 21, 2024

Was able to take my car in right away and get it done quick, thank you More

by SUSVAL96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

City Limits Nissan responded

I am glad to hear the Service team took great care of you during your recent visit, and appreciate that you took the time to let us know about it! If you need anything at all, please don't hesitate to reach out. Thanks again and have a great week! Thank you, Jason Laguna General Manager

Oct 25, 2024 -

City Limits Nissan responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2024

Great mechanics and advisors. Always feel in good hands when I get my vehicle serviced. Thanks everyone for always making it a great experience! More

by JAVI HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

City Limits Nissan responded

Thank you for taking the time out of your day to leave us a review regarding your recent Service visit. Our team appreciates your kind words, and values your business. If you need anything at all, please reach out to us and we'd be happy to help! Thank you, Jason Laguna General Manager

Oct 25, 2024 -

City Limits Nissan responded

Hello Javi, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

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