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City Limits Nissan

Austin, TX

Overview
Employees
Reviews
Vehicles
4.5
639 Reviews
We believe everyone deserves to have an amazing experience when they purchase or service a vehicle. We want you to feel our passion to serve our customers with the greatest of care, our passion for community involvement, and our passion for supporting & mentoring the next generation. Our friendly team has great character, our processes are efficient, our service department is spotless, and our building is amazing! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way you want to be treated. We want to serve you and your family... for life!
Contact Dealership

4914 S I-35 Frontage Rd

Austin, TX

78745

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Showing 639 reviews

May 01, 2025

Everyone was really helpful. They made purchasing a new wonderful and exciting thanks to all the staff More

by tjr796
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayden Scott
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May 01, 2025 -

City Limits Nissan responded

We are so happy to be able to welcome you to the City Limits Nissan family, and appreciate that you took the time out of your day to tell us about your visit! If you need anything at all, please don't hesitate to contact us. Thank you and have a great weekend! Jason Laguna General Manager

May 01, 2025

Had my car serviced and I was sent a report that everything was good and it wasn’t so it makes wonder if they really change my oil and rotated and balanced my tires I end up having to take it back b More

by pjmacias72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Downey
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

City Limits Nissan responded

I am sorry to hear you had to make two visits to our service department, we do a thorough vehicle inspection on video for you and send recommendations based on our findings. We want you to have peace of mind and trust in our service department, so if you did not receive that video I would be happy to get with the service team to send it over to you now. When your battery was tested during the inspection, it did not show as needing to be replaced or we would have recommended that service to you. However, as the temperature and weather fluctuates that can change rather quickly. Please reach out to us at 512-444-1400 at your convenience if you'd like additional information or to have us send you the inspection video, we would love the opportunity to reestablish your faith in our team! Thank you, Jason Laguna General Manager

April 29, 2025

They worked with me to purchase 2025 Kick also I felt like I received a good deal. FeFe was excellent sales person. More

by crosslen45
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Afnan Jamhour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oswaldo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

City Limits Nissan responded

Thank you so much for taking the time to provide us with a review, we appreciate you and are excited to welcome you to the City Limits Nissan family! Congratulations and have a great day! Thank you, Jason Laguna General Manager

April 29, 2025

Had a great experience at City Limits Nissan! !! Alexvid did a great job of explaining all the features and I was able to get exactly what I wanted at a great price!!! More

by paris2519
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Laguna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oswaldo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexvid Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

City Limits Nissan responded

Thank you for taking the time out of your day to tell us about your visit, I am happy to hear the team took good care of you and you were able to get exactly what you wanted! Welcome to the City Limits Nissan family, congratulations on your new car and we hope to see you again soon! Thank you, Jason Laguna General Manager

Apr 30, 2025 -

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 27, 2025

xxxxing terrible customer service, no return calls from finance department!! Please have a finance person please return my call Thx Brett 7373572004 More

by brettlanderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Oswaldo Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Cortez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

City Limits Nissan responded

I am sorry to hear you have had difficulty reaching our finance team, thank you for bringing this matter to our attention and we will reach out to you as soon as possible. Thank you, Jason Laguna General Manager

April 26, 2025

Madison was easy to work with and very knowledgeable. Relaxed and friendly purchase environment . Call Madi today! More

by pete herrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Laguna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stevorn Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oswaldo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Torres
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Apr 26, 2025 -

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us a review, we're glad to hear your visit was easy and the team was friendly and supportive! If you need anything at all, please don't hesitate to contact us. Welcome to the City Limits Nissan family and have a great weekend! Thank you, Jason Laguna General Manager

April 26, 2025

careless technical service - The service guy asked for chargeable tire balance but ended up just bump "THREE" of the tires up to ~37psi, and kept the rear-left one ~30 which will kill the car balance. Can More

by ben.su
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Hernandez
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Apr 26, 2025 -

City Limits Nissan responded

Thank you for taking the time to leave us your feedback. We did experience a technical issue with the wheel balance machine which we were unable to catch before delivery as it does not update in real-time, and we do apologize for the inconvenience. Our machine was recalibrated and the issue was corrected as soon as we were aware of the malfunction. All work was double checked by our shop foreman and as a result of the error we have credited you a with a free oil change and tire rotation for your next visit with us. Thank you for your understanding, and have a great weekend! Thank you, Jason Laguna General Manager

Apr 26, 2025 -

ben.su responded

You didn't get my point correctly. Pumping the tires up was operated by your technician, he literally miss pumping one of my tires before I left. Please reconfirm if the technician who worked on my car is a qualified technician.

Apr 26, 2025 -

ben.su responded

Also - does that mean you charge me with that not well-calibrate machine?? why I pay for that incorrect service?

Apr 26, 2025 -

City Limits Nissan responded

Yes, all of our technicians are fully certified! We use a machine to air up tires and that machine was giving us an incorrect reading, which is why one of your tires was not filled properly initially. If you have any additional questions or concerns, please call us at 512-444-1400 at your convenience and we would be happy to address them. Thank you again and we hope to be of service to you in the future! Thank you, Jason Laguna General Manager

Apr 26, 2025 -

ben.su responded

Thanks - I will try to verify what you said with your technician in Japan. Again - a random person like me can easily find the tire pressure is not right, but your qualified technician and not well-calibrated machine can't..., you really need to take a serious eye on your team as a GM, especially just a fundamental job like "air the tire"... Have a nice weekend, thanks again.

April 26, 2025

Good car, good price, easy to work with and Fefe is super helpful. Back room took too long More

by SAW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Afnan Jamhour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 24, 2025

This is the first time I have had my car serviced that fast. I love that you sent me a video of the inspection and allow me to either except or decline any suggested service. Great service department. Tha More

by RGUZMAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
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Apr 24, 2025 -

City Limits Nissan responded

We are happy to hear the Service team took great care of you during your visit, thank you for taking the time to leave us your feedback and we hope to see you again soon! Thank you, Jason Laguna General Manager

Apr 25, 2025 -

City Limits Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 19, 2025

Excellent Service staff and waiting area top notch highly recommend this dealership to any nissan owners More

by JEFF.PALAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2025 -

City Limits Nissan responded

We are so happy to hear you had a great visit with our Service team, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to reach out to us as we are more than happy to help. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

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