City Chevrolet of Grayslake

Total lack of custumer service Stay away from Rock Chevrolet! If you are looking for service for you car that would give you peace of mind, think again and stay away from the Rock C Stay away from Rock Chevrolet! If you are looking for service for you car that would give you peace of mind, think again and stay away from the Rock Chevrolet dealer in Grayslake! After receiving a recall notification and having a three way conversation with a Chevrolet Customer Assistance Center's representative and dealer representative, it was agreed upon that my car would be taken to the dealer for servicing the recall. Next day the dealer representative dismissed the "important safety recall" letter, generated by GM Global Vehicle Safety and signed his Vice President by Jeffrey M Boyler, in which my car with its VIN was identified in the "safety belt cable sleeve inspection procedure recall 15031", disregarding my safety and the safety of my Family, while stating that my car was not included in the recall in spite of the letter identifying it and the visual evidence of the damage as indicated in the letter from GM. You start to wonder if a dealer refuse to honor a manufacturer recall signed by the company Vice President, just how serious they take servicing your car. If that wasn't enough, he denied being a part of the three-way conversation just 2 days ago with me and the GM representative, the same Chevrolet dealer! and claimed that there was nothing wrong with my car. I open the driver's seat, and the damage to the seatbelt equipment, the reason for the recall, is clearly there. Nice. Last advise I received from dealer reprentative Mr. A: 'There is nothing I can do you! But if you file a claim you might make it easier for me'. I guess my need of being able to drive my car is secondary to the dealer staff needs At this time I am in a limbo "I am instructed by the recall letter not to drive" my car and request assistance from the dealer for it. On the other hand the dealer refuses to address it. Good for Chevrolet that I continue paying for a car that according to them I should not drive. Bad for costumers like me that, despite abiding to their instructions/directions, I can't use a car that I am still paying for! I almost forgot. When they gave me back the car, they also handed me a false report on the car itself. The report said all my tires were filled at 35. I turn on my car, and my tire pressure displays says my tires are at 35, 21, 23 and 27. If they're lying about my tires, what else could they be lying about. Good grief, guys. More

Service with a smile. Thanks for all the great work. The Service was very fast and friendly. Dan Nierman and his Staff are knowledgable. Thanks for all the great work. Thanks for all the great work. The Service was very fast and friendly. Dan Nierman and his Staff are knowledgable. Thanks for all the great work. More

Very surprised Michelle mancano the best she help me a lot !!! Nice lady and very profesional !!! I recommend this dealer to anyone I'm very happy and bless to have Michelle mancano the best she help me a lot !!! Nice lady and very profesional !!! I recommend this dealer to anyone I'm very happy and bless to have her thank you !!!!!!! Michelle mancano........ More

Consistently Outstanding Service I have had the pleasure of dealing with Rock Chevrolet (formerly Rockenbach) for several years both buying and having my vehicles serviced. I would l I have had the pleasure of dealing with Rock Chevrolet (formerly Rockenbach) for several years both buying and having my vehicles serviced. I would like to personally commend Peter Styrcula, Dan Nierman and Mark Hagen for providing consistently outstanding service in all areas! I trust taking my vehicles to them knowing that they care...and they show it!!! Keep up the outstanidng work gentlemen! More

Great customer service at the service center I would highly recommend Rock for service. They have courtesy cars while they work on your car. Very friendly people and called when the vehicle was d I would highly recommend Rock for service. They have courtesy cars while they work on your car. Very friendly people and called when the vehicle was done being worked on. More

Great experience I had a great experience purchasing a new Camaro from Rock. They were organized, friendly, and helpful. Tim and Adan did a great job helping me with m I had a great experience purchasing a new Camaro from Rock. They were organized, friendly, and helpful. Tim and Adan did a great job helping me with my purchase. More

Ed Risher Rocks at The Rock Completely satisfied with my new Camero purchase - great first-name basis service on a super deal - Ed actually made it fun! Wish I could buy a car f Completely satisfied with my new Camero purchase - great first-name basis service on a super deal - Ed actually made it fun! Wish I could buy a car from him and the Rock team every day! More

Excellent Service Recently bought another new vehicle at Rock. Worked with Jay Phillips. Jay was excellent. Knowing the problems I had incurred that last time I boug Recently bought another new vehicle at Rock. Worked with Jay Phillips. Jay was excellent. Knowing the problems I had incurred that last time I bought a vehicle at Rock Chevy Jay went out of his way to make sure my experience this time around was nothing less than superb. I can honestly say that out of all the dealings I have had with this dealership Jay Phillips has certainly been the "Best". If you are looking to purchase to vehicle from Rock Chevy in Grayslake, IL, ask for Jay Phillips. More

excelent service Recently went to Rock Chevrolet to purchase the vehicle in needed. The experience with the Ed the sales guy was superb. I went in knowing wh Recently went to Rock Chevrolet to purchase the vehicle in needed. The experience with the Ed the sales guy was superb. I went in knowing what I wanted and he walked me through the process. Gave me what I was look for in my trade in. Took me for a test drive. Best time at a auto dealer ever. Thank you very much Rock. More

excellent service I highly recommend Rock Chevrolet. They helped me get a car loan to rebuild my credit and Andrew was very polite and took care of all my needs. I will I highly recommend Rock Chevrolet. They helped me get a car loan to rebuild my credit and Andrew was very polite and took care of all my needs. I will deal with him in the future. Thanks Rock Chevrolet More