City Chevrolet of Grayslake

i would not go to this dealership lease a new 2018 chevyequinox and deal with sale manager his name chad m he told me that I coud get a 6 month pullout program on my 2015 chevy equin lease a new 2018 chevyequinox and deal with sale manager his name chad m he told me that I coud get a 6 month pullout program on my 2015 chevy equinox lease he did not do whet he said they did not pay the 4.410 that was still own on my 2015 chevy equinox and they put it on my it was put on my credit report what a joke with him he like to screw people that come into the dealership now thanks to him my old 2015 chevy equinox sat at the dealership from December 7 2017 January 25 2018 do not buy a new vechel or lease from this dealership they my do the same thing to someone else and still not pay from rock Chevrolet does not take 3 months to take care of this problem they caused chad m also did not gave me my odometer disclosure statement when I turn my 2015 equinx on December 7 2017 had to call and ask for my ods it was a joke with him it only takes 10days to take of this problem that chad m has caused he is a big joke lie after lie s with him very dishonest person you will be very unhappy going to this dealership to getto get ripped off I will not go to this dealership everagain to have the same thing happen to me again nor wil I not have them work on my new 2018 chevy equinox in there service department they my also ripped me off there to More

Great service SAM Zayed was excellent and went above and beyond to help me ,,, he’s a great salesman ???????????? I would highly recommend him to everyone! Excellen SAM Zayed was excellent and went above and beyond to help me ,,, he’s a great salesman ???????????? I would highly recommend him to everyone! Excellent ?? More

Great experience! Great customer service. Brett and Jajuan assisted me with my car. At first the car I wanted was set for me but the gentlemen brought out another and I Great customer service. Brett and Jajuan assisted me with my car. At first the car I wanted was set for me but the gentlemen brought out another and I fell in love with it. I recommend Rock Chevrolet in Grayslake for anyone looking to purchase a vehicle. The vehicle was brand new, washed and prepared. The dealership also filled the tank before I left! More

New car purchase Great service, affordable, and professional. I would highly recommend purchasing a new vehicle from Brett Ashmus and Rock Chevrolet in Grayslake, IL. Great service, affordable, and professional. I would highly recommend purchasing a new vehicle from Brett Ashmus and Rock Chevrolet in Grayslake, IL. I love my new 2014 Volkswagen Passat More

Excellence Thank you to Chad muholland and Bret. For the great service. And attention to detail. They did a great job walking us through the process of buying Thank you to Chad muholland and Bret. For the great service. And attention to detail. They did a great job walking us through the process of buying a new car. More

Shady Was casually browsing cars for replacing my lease in the spring. Was told that they would be able to take my lease in on trade and get me where I want Was casually browsing cars for replacing my lease in the spring. Was told that they would be able to take my lease in on trade and get me where I wanted to be financially. I was concerned they wouldn’t and confronted that concern to the salesman. He reassured me it would be no problem. Submitted a finance application. Sure enough came back and was 2-300 over where I wanted to be payment wise and told me exactly what I expressed to the salesman. These people are shady and will do whatever it takes to try and get you into something out of your budget. I did not buy a vehicle and would not recommend anyone going here. More

They looked out!!! Came and grabbed exactly what I wanted. Shoutout to Brett and Nate. Definitely will throw your name around when asked about a vehicle. Happy holidays Came and grabbed exactly what I wanted. Shoutout to Brett and Nate. Definitely will throw your name around when asked about a vehicle. Happy holidays More

DUMB MOVE On my 2009 Malibu had to take off the bumper to change the bulb in the headlight, HOW DUMB. GM should have to pay for the labor On my 2009 Malibu had to take off the bumper to change the bulb in the headlight, HOW DUMB. GM should have to pay for the labor More

Never Bought my vehicle from them used.....happy with everything. The truck is fine its a BMW not some flopped together pile of GM junk. The buying process Bought my vehicle from them used.....happy with everything. The truck is fine its a BMW not some flopped together pile of GM junk. The buying process was fine. I'm "upset" (Substituted word for the over sensitive) about a $3000 "power train" warranty that I paid for that was good for a useless 20k miles that I never asked for and was never told about. My last X5 was totaled and I needed a new one in a pinch.....I rushed into the purchase and have gotten xxxx as far as feedback from the sales manager for the "warranty". I even went the extra mile and harvested a bunch of parts off of my previous X5 in an effort to help save them money on the deal and did all the work myself. Battery $300, Tires/Wheels $1200, driver headlamp ballast and control $700, Blower motor $300, all front aur vents as they were all broken and Sunroof motor assembly $900. They were "Kind" enough to pay me $800 for the other parts that I requested to be fixed and I even did the work myself. I then proceeded to replace the rear suspension airbags, compressor and distribution block. I didn't have the opportunity to walk out to the vehicle and see it started from cold because I would have noticed that these needed replacement prior to purchase but they let the truck warm up and the suspension had inflated and I had no idea until it was too late. I also would have noticed that the belt tensioner was shot and needed replacement. Understand this. I know, its a used car....it will have some problems and I was prepared for that. It's a BMW, they're fickle at best but the best vehicles to own hands down. I am not mad about that or the issues that commonly come up with these vehicles. What upsets me is that I tried to be the most agreeable customer on the face of the planet and really went the extra mile to help them salvage some money on their end and got screwed in the process. I know it took me a while to write this but I got an email from them offering to refinance my truck at a lower rate and blah blah blah. I emailed the gentleman back and have not gotten any response from him addressing what I wrote above, so here is my updated yelp review. Needless to say, won't be back. Don't want deal with another used car purchase again. The truck is almost paid off and when it comes time, I'll just go to my BMW dealership and purchase one new. More