City Chevrolet of Grayslake

bad customer service I went in for a oil change and well talk to someone about buying car , they want it to sell me a car I didn't like salesman acted like its either I went in for a oil change and well talk to someone about buying car , they want it to sell me a car I didn't like salesman acted like its either that car or forget it , very poor service ,, I use to come here when it was rockenback chevy better service before , so sad ….. service department have good working people no complaints about them More

Poor customer service. I went in to purchase a new car and we were treated very poorly. Didn't give us any options at all, and made us sit and wait. I went in to purchase a new car and we were treated very poorly. Didn't give us any options at all, and made us sit and wait. More

Purchasing a vehicle After finding a vehicle of interest online I submitted a request for availability. After receiving a call and explaining my concerns. I was assured a After finding a vehicle of interest online I submitted a request for availability. After receiving a call and explaining my concerns. I was assured a agreement could be reached. After testing driving an discussing financing, pricing and downpayment. I was contacted assuring that with a increased downpayment a deal could be reached..After several calls and no return calls. I finally spoke to a representative who informed me the vehicle just sold the day before. Poorest customer I've ever received ! First impression was that I'd return in the near future to purchase a new vehicle. It'll never happen ! More

Friendly servive All in all, very good experience. I, like most people usually dread the dealer experience, but the staff at Flag Chevy changed my opinion. Very friend All in all, very good experience. I, like most people usually dread the dealer experience, but the staff at Flag Chevy changed my opinion. Very friendly and easy to work with. More

Great Service Went to Flag Chevrolet to look into buying or leasing a new Cruze. Sales consultant Brett Ashmus helped us buy the exact car we were looking for! Bre Went to Flag Chevrolet to look into buying or leasing a new Cruze. Sales consultant Brett Ashmus helped us buy the exact car we were looking for! Brett will be our new go to guy for any car purchases in future Since his customer service and care was top notch service. AAA +++ More

How do you give them NO STARS? Prior to going in because I had a long drive I called and spoke with someone about the truck. They promised the internet price was true and they would Prior to going in because I had a long drive I called and spoke with someone about the truck. They promised the internet price was true and they would possibly sell the vehicle for less since they’re a new dealership. When I got to the dealership I spoke with Tim P who appeared to be a nice guy. We drove the truck and I loved it. When I asked for the price they showed me a price that was $3000 more than the internet price. After I asked why they advised they didn’t know that was the internet price. Not very professional after all the time I took to drive to the dealership. The sales manager Rick tried selling me the payment of the truck without running credit. Finally when I got up to leave they said they would honor the price Online which is ridiculous. I left and Tim kept in contact with me. I agreed on a final price and ran my credit through GM Financial. I was approved for a $900 car payment which I didn’t want. Tim texted me and stated my interest rate was 8.5% when my bank quoted me 4%. This place is a scam. I should’ve never wasted my time after they played games in the beginning. Stay away. They say they’re a new dealership and they want your business but really they’re going to scam you. Profit isn’t a crime but liars and scammers are not my type of people. No thank. Look elsewhere. I’m police officer and they stated they love first responders. Thanks for the love More

Very helpful service! The service personnel were very helpful. They explained everything, kept me updated on what they were going to do, and completed the work in short or The service personnel were very helpful. They explained everything, kept me updated on what they were going to do, and completed the work in short order! More

Deceitful, stay away. Extremely dishonest. Straight up lied to me about a vehicle price at another dealership, saying it was being advertised at $1000 less with military di Extremely dishonest. Straight up lied to me about a vehicle price at another dealership, saying it was being advertised at $1000 less with military discount and that since I wasn't military, they wouldn't honor it... and it took me less than 5 minutes to call the other dealership and confirm that they were lying... and they refused to apologize or make it right with me. Definitely will not be getting my business. STEER CLEAR of this place. More

Most rudest car dealership. I just had the worst experience at a dealership. These people told me they would diagnose my car for free only to have it repaired by them. So I could I just had the worst experience at a dealership. These people told me they would diagnose my car for free only to have it repaired by them. So I could not take my car anywhere else that would be a lot cheaper. I walked out and took my car. I've filed complaints against them. This looks like blackmail. Do not go to this dealership.Flag Chevrolet is a crooked dealer. More

TERRIBLE EXPERIENCE STAY AWAY! The rudest most unprofessional staff down to the GM. Bought a truck almost $30,000 - we were told the truck was dirty and that it needed wa STAY AWAY! The rudest most unprofessional staff down to the GM. Bought a truck almost $30,000 - we were told the truck was dirty and that it needed washing it was late in the evening so we brought it back in the morning to get it washed, turns out we have DAMAGED and not dirty rims. We were promised to be taken care of.... now FLAG owns the dealer we take it in on March 29th, we were given a courtesy car and the RUDEST, CONDESENDING & AGGRESSIVE "HALF manager" MARTIN P. promised to get it fixed, they have the best rim person in the states! Ok, TWO weeks later we get the truck back and they say they can not fix it! WOW! it took two weeks for this? and now you wipe your hands clean! Asked for a business card and he practically threw it at my husband. We moved on to talk to NAIM S. THE "GM" again, we were merely snub off, and with that condescending tone of "WE ARE NOT RESPONSIBLE" ! WOW you had my truck for two weeks and now your not responsible! WHY DO YOU HAVE TO BE SO RUDE TO YOUR CUSTOMERS?? DONT LIE TO US! IF YOU SAID YOU WERE GOING TO FIX IT THEN FIX IT! OWN UP TO YOUR WORD! More