City Auto - Memphis

We went to the store just browsing, Mary McDaniel, with some help with Rodney shown us the car my wife was looking for, Mary and Rodney went above and beyond! They were not pushy and made the buying so eas some help with Rodney shown us the car my wife was looking for, Mary and Rodney went above and beyond! They were not pushy and made the buying so easy, no stress at all. We would highly recommend Mary to anyone looking to purchase a vehicle. City Auto has earned our business and we will be repeat customers! More

Loved every second of this experience. Andrew Fields made it easy and stress free. Highly recommend this dealership. Ask for Andrew! Andrew Fields made it easy and stress free. Highly recommend this dealership. Ask for Andrew! More

I agreed to a trade-in back in December on a buick, and waited three weeks with lackluster communication from the dealership. Upon week 3, i decided to go up there myself and was met with a bunch of lies f waited three weeks with lackluster communication from the dealership. Upon week 3, i decided to go up there myself and was met with a bunch of lies from Calvin regarding problems with the car and why they wouldn'tfix it. I can admit they offered me $2000 off the car to fix whatever was wrong. They told me they put in two differentials at their location and didn't want to outsource due to the amount of money they put into it already. Calvin proceeded to contradict himself several times with the normal salesperson talk, in other words, lies. There wasn't an adequate resolution made as after waiting three weeks, this company could have went to the GM dealer to solve the issue, but cheaped out for no good reason other than they would have to write me a check for my trade in on top of fixing a car they knew was broken when i signed. This dealership represents the worst of Memphis, but luckily my salesman Nate gave me a decent amount of respect throughout the process, reassuring Memphis isn't that bad. Its just a few bad actors like the sales manager who blatantly lied and the poor business practices of City Auto to uphold the reputation that casts a shadow over this city. Make this your last stop if you ever decide you want to shop for a car or better yet skip it and travel out of state. More

I purchased a vehicle a Mercedes s550 a week ago, a day after I notified dealship as well as the guy who sold me the car his name Mo. regarding my review camera not function properly as well as the backsea after I notified dealship as well as the guy who sold me the car his name Mo. regarding my review camera not function properly as well as the backseat portal compartment door being off as well as a a button off the rear door panel missing. They assured me they was going to fix it . I have pictures as well as text messages to prove . I asked them to put it on the we owe documents but again they didn’t in wanted me to trust them in doing so ask me me to complete in secure my loan by makeing a call letting the finance loan that all of my issues were addressed that they can proceed with the loan. Now that I’ve close on it I’m have difficulty having them to make the necessary repairs. I was ask to take my car to an upholstery shop were they glued my rear jack portal door on as well as the mission button from the rear window supposed to replace in installing a new one. In wants me to have my camera fixed myself . I’ve been a loyal customer for over 15 years I’ve bought my last 3 cars from them never have I experienced such dissatisfaction intill now . More

DO NOT BUY from City Auto! They do not inspect their cars prior to selling. Not responsive and will lie to your face about work that has been completed on said car. They do not inspect their cars prior to selling. Not responsive and will lie to your face about work that has been completed on said car. More

I was approved through my credit union. Had paperwork sent to my credit union to add extended warranty. Credit union said said it put me over loan value. I called and said I'll still buy th Had paperwork sent to my credit union to add extended warranty. Credit union said said it put me over loan value. I called and said I'll still buy the Jeep. I told them I'd go by credit union in morning g to pick up the check. They asked me to come by to sign paperwork the evening g before I picked up check. Couldn't get a ride there. It snowed so credit union was closed on Wednesday delayed paperwork. . Called Jimmy Pogue twice asking about the extended warranty, no response. Steven Toombs in finance worked with my brother inlaw and still wouldn't hold vehicle for me. All they had to do was call and confirm I was approved, nope! If If I had gotten a return call about the extended warranty this would not have happened. Horrible experience! More

I purchased a 2017 Cadillac XT5 and Mary McDaniel was the sales person. She was very friendly and extremely helpful. They offer a 30 day/1000 mile warranty on the car which doesn't sound like much but mo the sales person. She was very friendly and extremely helpful. They offer a 30 day/1000 mile warranty on the car which doesn't sound like much but most used cars are as is. I live in Hot Springs Arkansas which is a 3 hour drive to the dealer, but for the deal I got it was well worth it. The very next day the thermostat went out and I was prepared to drive back to Memphis to use the warranty to get it fixed. It was suggested that I get it repaired in Hot Springs and they would cover the cost. I did that today and 45 minutes after City Auto was contacted that the repairs were completed the bill was paid. I couldn't ask for better customer service and definitely recommend this dealership. Every bit a 5 star company. Ask for Mary when you go. More

I'm Kenneth Adams from Houston, Texas, I flew in to pick up my Van and drove it back home. Only to find out I was driving without a spare tire and a worn tire on my passage side. I was told all tires had be up my Van and drove it back home. Only to find out I was driving without a spare tire and a worn tire on my passage side. I was told all tires had been replaced with new ones only to find out at a gas station that was untrue. Once I discovered the tire was defective. I was paranoid about driving and hoping I didn't have a blowout. It was a scary and nervous ride home. I had to drive 567 miles home with no spare, a bad tire, and a tire with a missing sensor. It's been almost two months since I sent them pictures and a receipt for a new tire and sensor. I'm still missing one tire, for the spare, yet they have not responded. I was told I would be reimbursed. I ask where is the customer service. By the Grace of God, I made it home safely. More

The customer service is non-existent. You call asking for your sales person, your finance person, etc. and they are either not at work yet, are not at their desk, or don’t return your cal You call asking for your sales person, your finance person, etc. and they are either not at work yet, are not at their desk, or don’t return your call. Tried time and again to reach my finance person because they needed my signature on a document. Went by City Auto twice with no luck and no one else knew anything about the paperwork. I finally reach the guy today and he says oh, we got our title and tag person to sign since we have power of attorney. One, that bit of information was a surprise (Note to self, look at the paperwork more slowly next time) and why didn’t someone let me know I didn’t have to sign the paperwork? No one knows what anyone else is doing there and it’s next to impossible to reach the people you need to talk to. More