Ciocca Subaru of York

"Awesome" I walk in to Apple Subaru to look for a new car Brandon was so helpful with all my questions and he knew all the answer. When I bought my new Subaru b I walk in to Apple Subaru to look for a new car Brandon was so helpful with all my questions and he knew all the answer. When I bought my new Subaru before I left the lot he made sure I knew all about my new car. Thank You Brandon for all your help. More

Worst car buying experience. I bought a Honda car from Apple Subaru on 9/15/15, because I do all my car maintenance with Apple Honda. The car I was going to buy at the lot of Appl I bought a Honda car from Apple Subaru on 9/15/15, because I do all my car maintenance with Apple Honda. The car I was going to buy at the lot of Apple Honda (**consumers be careful, I just found out today 10/5/15 that they apple Subaru and apple Honda are independent of each other**). My mistake was I passed by apple Subaru lot to check on Acura I had seen being sold which I ended up not buying. The sales person I dealt with Audry, seemed very nice but she can't be trusted fully. After I declined to buy the Acura from their lot, she asked me which car I was going for at the apple Honda. I gave her the stock number and she told me to stay in the office and she will walk across the lot to bring the car to me. (**Car buyer's be careful if this happens to you. By accepting her to bring the car to me was my BIGGEST mistake **) I found out today 10/5/15 when I bought the CERTIFIED CAR by Apple Honda, it losses it certification when you are buying it from Apple Subaru. This was not explained to me when I was buying the car at that time. I questioned the finance manager why he was selling me another warranty that was costing almost $1794 when the car was already certified by Honda. In many tricky terms he explained that I needed and if I change my mind I get my refund back in a pro-rated amount which will be credited to my loan. And also he told me their warranty was for 120,000 miles. 20000 miles more than what was being offered by Honda warranty.-The other thing that got my concern and I decided to read the terms of the signed documents was the way the financial manager insisted on only the warranty and gap insurance. I refused gap insurance at first since he was selling it for $895. I have another Honda car which was more expensive than the certified car I was buying and I only paid $300 on it. I told him that and he reduced it $695. Since it was late I signed the documents and left but I wanted time to get out of the their presence to read over the terms of warranty and gap which was being sold like gold. The gap insurance when i signed it i knew I had 30 days to return if I was not happy with the terms, which I did exactly that, but I will keep fighting for the apple Honda certification since that is what I was buying the car with but now I am being denied and told that they are separate entity and will not honor the Apple Honda warranty I was buying the car with. Another issue with the sales person was I think she forgot to send my information to my insurance. for 14 days I drove a car that I thought it was covered but my insurance company did not know I had bought another car. I had asked the financial manager if I needed to contact my insurance, but he said the sales person will do that because they had to finish some paperwork that they need before sending contacting my insurance. I happened to call my insurance for something else, 14 days after I bought the car only to realize that they were still covering the car that I traded in to Subaru. I called the sales person she said she had sent it but she had not because she immediately sent it after I complained to her and it arrived to my insurance within 20 minutes on the 14th day when I reminded her. This was awful. I will be filing complaint to court and to the consumer protection and to BBB, just to protect other consumers from taken advantaged off. The sad part today was the way the sales person and the finance manager were not in synch on what each one told me. The lied to me after being a a good customer. I will not hide information they way the did to me because I have had wonderful experiences with the Apple but the 2 employees are trying to make destroy the trust I have for their expertise. They have great cars, and and wonderful people, but consumers you have to read what you sign and keep asking questions. I am sure the Manager will take care of this complain as he seemed to be a great person over the phone last week when I was trying to reach the finance manager for days to discuss the warranty terms with no luck because he never called me back. More

Terrible, will never return. The salesperson was kind and helpful. Mike, the finance manager never introduced himself so I am guessing at his title. He sat down at our salesperso The salesperson was kind and helpful. Mike, the finance manager never introduced himself so I am guessing at his title. He sat down at our salespersons desk and while chewing on something obnoxiously proceeded to tell us that 6.0% was a standard interest rate that everyone is paying. Also, that better interest rates would require a credit score of at least 720. We went to a competing dealer and bought a 2016 vehicle at 0% interest with my shameful credit score of 700. More

online and in person=== exellent Within two hours Joe had made contact . took our info and started the process to find the color and option we wanted , The next day we were in his off Within two hours Joe had made contact . took our info and started the process to find the color and option we wanted , The next day we were in his office leaving a deposit, Crosstrex are in demand. He beat the on line services and interest rates. It took about a month to get in, Great price and great salesman More

Horrible sales people, horrible attitudes I recently purchased a car from York's Apple Subaru, and I will never come back here ever again. I met with "Salesman" Joe, and he was horrible. He I recently purchased a car from York's Apple Subaru, and I will never come back here ever again. I met with "Salesman" Joe, and he was horrible. He told us that we could get a warranty, only to find out that he gave us a horrible deal on it. When we asked to have the more affordable warranty, he exclaimed that "I only have to tell you about one warranty, and I chose this one." Great advise from a salesman, I guess. After heckling with the dealership for hours, we finally agreed on another, better warranty offer. When it came time to sign the new warranty, the salesmen slammed the paper onto the table and yelled, "Sign here, right here!" It was obvious that he wasn't happy with us. Luckily, we didn't sign the paper, as the salesman was trying to rip us off again, with another wrong warranty. It felt life we were being scammed. Also, on the day of sale, after buying the brand new car, there was bird poop all over the car and spots of dirt. Salesman Joe exclaimed to me that "Well, that's life", when I asked him to have this cleaned. In short, I will never be back to this dealer, they are a bunch of xxxx bags that are just looking to make a dollar. I will never bring my car to this dealer, as they will probably steal my gas and tires right off of my car. Horrible place and horrible people. More

Two thumbs up! Great experience at Apple buying a new Forester. I did all my inquiring through email, with Greg Kohr, the Internet Manager. He was easy to deal wit Great experience at Apple buying a new Forester. I did all my inquiring through email, with Greg Kohr, the Internet Manager. He was easy to deal with from start to finish and even set up the bluetooth for us when we were done. Mike Ritz explained everything on the financing side and we were in and out. I would recommend Apple to anyone for their car buying needs. The girlfriend loves her car. Thanks! More

Exellent .. Exelente vendedor y buen servicio ... hace lo imposible por que salgas con un carro y en buenas condiciones Excellent seller and good service ... m Exelente vendedor y buen servicio ... hace lo imposible por que salgas con un carro y en buenas condiciones Excellent seller and good service ... makes it impossible for you to come out with a car and in good condition More

online vehicle purchase I do not rate companies very often but had to rate the sales experience I received at Apple Subaru. It was by far the most painless and pleasant car b I do not rate companies very often but had to rate the sales experience I received at Apple Subaru. It was by far the most painless and pleasant car buying experience I have ever had. Greg Kohr was my salesman. Not sure the other names . 5 or 6 emails got the deal finalized which was vital as I made a 6 hr round trip from the Poconos to sign papers drop off trade in and shake hands. In and out of the dealership in two hours Financing my situation was not simple yet they managed to get me a great rate with a real lender. Instead of the ridiculous Internet loan I had from road loans. Have recommended this dealer to everyone who has commented on my new car. Thanks to All at Apple Acura Subaru. More

Friendly Sales Rep. Michael Kelly was great! Michael Kelly allowed my wife and I to test drive numerous cars to find out which one we liked best. He did not rush us what so ever. After the first Michael Kelly allowed my wife and I to test drive numerous cars to find out which one we liked best. He did not rush us what so ever. After the first test drive he allowed us to go by ourselves which we enjoyed. He also did everything he could to match the best price I found. I would highly recommend him and Apple Subaru to a friend. More