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Ciocca Subaru of Philadelphia
Philadelphia, PA
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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197 Reviews of Ciocca Subaru of Philadelphia
March 10, 2022
We had the best experience from our sales agent, Ben, to manager Kyle, to support team, Will, Derrick and Luke. EVERYONE went the extra mile-beyond the call of duty! Even those who answered the phones were manager Kyle, to support team, Will, Derrick and Luke. EVERYONE went the extra mile-beyond the call of duty! Even those who answered the phones were polite and helpful. My husband and I were extremely impressed and satisfied with the great customer service and follow up. We had a zillion questions-all were answered. We are first time Subaru buyers, but it won’t be our last. More
by lindajsimon
Employees Worked With
Jeff Zellner
March 09, 2022
On February 19 I leased a 2022 Subaru Impreza. The service was excellent from beginning to end - both the sales person and the finance person. The facility at 1400 S. 33rd Street is state of the The service was excellent from beginning to end - both the sales person and the finance person. The facility at 1400 S. 33rd Street is state of the art. And now I am enjoying my beautiful new Impreza! I highly recommend Ciocca of Philadelphia if you want professional help. More
by gooddog
Employees Worked With
Fred Cacace
March 06, 2022
Working with Wyatt was so pleasant! I had been to several other Subaru dealerships looking to purchase a Crosstrek, and I was able to secure a new Crosstrek at a reasonable price at Cio I had been to several other Subaru dealerships looking to purchase a Crosstrek, and I was able to secure a new Crosstrek at a reasonable price at Ciocca. Everyone was extremely straightforward, honest, and wasy to work with. Everything from purchase, to payment to pickup was easy and stress-free. Thank you all so much! More
by calbs44
Employees Worked With
Wyatt, Frank
March 03, 2022
Hands down the worst experience I have ever had purchasing a car. Went in to buy a car and maybe trade in to buy a car and maybe trade a car in. Didn’t even test drive the new car and the guy l purchasing a car. Went in to buy a car and maybe trade in to buy a car and maybe trade a car in. Didn’t even test drive the new car and the guy looking at my trade didn’t drive it but somehow this took over 5 hrs….. this is after I had talked to a sales manager Brad 4 days before and he said we were good. Even had the financial stuff done online before I showed up. When I get there no one knew of my transaction other than I had an appointment. Financial paperwork is lost. The paperwork can be blamed on the system but really the other things as a part of my transaction were a complete surprise. Edit: Here we are 2 mos later. The lack of communication has continued and come to find out after I called the dealership asking about my tags and title that they lost the certificate of origin for the car and can’t get the title completed before my temp tags expired. They didn’t call to say hey we have a problem. I had to call them and ask and then they didn’t say we messed up till I was yelling and cussing the general manager. They did nothing to make it right other then offer a letter to give to the police if I get pulled over and say I’m sorry like a 5 yr old. I have been reminded of a valuable lesson from this dealership. Even though I paid them for a service I need to follow up daily that they are doing there job they have been paid for. Edit 2: Currently 70 days since they took my money. Still no title. Edit 3: 71 days and after me calling again I got a call back saying they had the title and had submitted for the tag. More
by Disappointed
Employees Worked With
Eric, Brad
February 18, 2022
Had such a wonderful experience buying my '22 Forester. From the sales team, quick credit application, training on the infotainment, and shopping for the additional accessory I wanted, I was in and out in From the sales team, quick credit application, training on the infotainment, and shopping for the additional accessory I wanted, I was in and out in about 2 hours with my idea of the perfect car. Tianna was super responsive via email. Ben was an attentive salesperson, from the walk around to the test drive and moving me through the paperwork. Brad and Cole were helpful and thorough in setting me up with financing. Tyler took the time to show some tips on STARLINK and install my pet lover plate cover. Thanks, Dylan, for the follow-up call! More
by Marc
Employees Worked With
Tianna, Ben, Brad, Cole, Tyler, Dylan
February 07, 2022
We are really happy to have worked with the professionals at Ciocca in center city. Nothing but good to say about the experience. No trick or games. Everyone was honest and upfront about everything. We w at Ciocca in center city. Nothing but good to say about the experience. No trick or games. Everyone was honest and upfront about everything. We will be glad to refer friends and family to Ciocca. More
by Nicholasmarchese
Employees Worked With
Wyatt, Matt, Guido, Ryan
February 05, 2022
Great experience, the facility is amazing. Wyatt was very helpful and knowledgeable in the vehicles I was interested in. Decided on an Outback and couldn’t be happier! helpful and knowledgeable in the vehicles I was interested in. Decided on an Outback and couldn’t be happier! More
by Lbelsito82
Employees Worked With
Wyatt Spring
February 03, 2022
This was far and away the greatest car buying experience that I ever had for my 2022 Subaru Legacy Touring XT!! Transparency and speed from start to finish! Sales Person Wyatt phenomenal, attentive, cool, k that I ever had for my 2022 Subaru Legacy Touring XT!! Transparency and speed from start to finish! Sales Person Wyatt phenomenal, attentive, cool, knowledgeable! Sales Manager Brad, above and beyond, figured out a few things that I had questions on and secured the vehicle that I needed from their inbound inventory. Got my accessories added at port before the car arrived, called me at 8:30am the day my car came in to schedule the smoothest delivery ever!! When I arrived that afternoon to pick up the car I told them I had an hour and needed to get back down I-95 before traffic for an appointment and they rolled out the red carpet. If I waited 3 minutes for my Finance person to come out, that was a long time lol. Oh and speaking of Finance, I brought my own funds from my credit union and was treated exactly the same by Guido the manager as someone taking dealer financing. He went over the products I could Porsches with detail and ease, he paused and let me go do a quick look at my new car that Wyatt pulled into the delivery area right behind Guidos office. When I stopped Guido because I trade my cars every 12 months and told him he was great at his job, but I didn’t need extras, his demeanor stayed the exact same. I cannot say enough about this dealership! I will definitely be back and refer anyone to them! More
by Sean
Employees Worked With
Wyatt Spring, Brad Freymoyer, Guido Iammatteo
February 01, 2022
The folks at Ciocca Subaru were very helpful in getting a 2022 Forester Touring model for me in early January. Kudos to Brad and Fred with the Sale and Trade-In, Cole with Finance, Tyler and William with the 2022 Forester Touring model for me in early January. Kudos to Brad and Fred with the Sale and Trade-In, Cole with Finance, Tyler and William with the post-Sale Encore visit, Katie and Steph with Scheduling -- and a great Detailer whose name I forget.... More
by Laurence
Employees Worked With
Brad, Fred, Cole, Tyler, William, and others
