Ciocca Subaru of Philadelphia

Got a nail in the tire of our Ascent the weekend before leaving for a long drive down the coast. Even though it was a Saturday morning when I called they were able to get me in the same day to repair the t leaving for a long drive down the coast. Even though it was a Saturday morning when I called they were able to get me in the same day to repair the tire. Customer service from Nicole was outstanding as well as with the gentleman who I spoke to on the phone to book the appointment. Once arrived we just pulled up to automatic doors in the service bay and dropped the car off with service dept. About an hour later (they ended up having to replace the whole tire due to location of the nail puncture) we were done and on our way and being that we purchased this vehicle from Ciocca with the tire and wheel protection the replacement was at no cost to us. Nicole kept us updated via text on the status of the car as well when they needed to replace the tire instead of repair the tire. Bonus for there being a park right across from the service bay so you can relax there while waiting for your vehicle if you don’t want to wait in their waiting room (which is also spacious and has a big screen tv). This is a new facility so the service bay and waiting rooms were very nice and a night and day difference from dealing with Jeep service departments and their staff. More

The entire staff was diligent, precise, professional, and friendly, They addressed my needs as they arose. friendly, They addressed my needs as they arose. More

This dealership is top notch starting from sales to service all the way to the parts they took care of me. If you need a car go see Tyler and Dylan this combo will do it for you on a very professional service all the way to the parts they took care of me. If you need a car go see Tyler and Dylan this combo will do it for you on a very professional level. I'm in my 3rd subaru and I wouldn't go anywhere else for my 4th this guys will treat you right and will find a way to get you where you want it. To the team of Ciocca Subaru best of luck and more sale! More

First service visit for routine service, and State inspection. The process could’ve been easier starting with booking the appointment to Jeremy‘s check in and updates. I even ran into Gregg Ciocca wh inspection. The process could’ve been easier starting with booking the appointment to Jeremy‘s check in and updates. I even ran into Gregg Ciocca while I was waiting for the Lyft Jeremy set up to take me home. He couldn’t have been nicer. Meeting him, I understand why Jeremy and all of the associates at Ciocca are so nice. More

The service department is excellent. Very efficient and my service was completed in less than an hour. Very efficient and my service was completed in less than an hour. More

Wow! First, I have to say that Meghan D. is the best service advisor they have! Not that the rest aren’t great, but Meghan is just that special! She kept First, I have to say that Meghan D. is the best service advisor they have! Not that the rest aren’t great, but Meghan is just that special! She kept me in the loop the entire time, and worked with me to ensure that everything got resolved quickly and efficiently! I am so thankful for Ciocca Subaru of Philly for taking care of me and taking care of my car!! I also interacted with Luke R., Antonio R., and Thien T. - all super professional, personable, and so helpful! I gotta say, taking your car in for service is usually not a great experience (obviously - something has gone wrong!) but somehow Ciocca Subaru makes it enjoyable…?! I am so thankful for the Ciocca Subaru team, and especially Meghan! More

My experience at Ciocca Subaru was very pleasant with courteous staff and nice environment. They worked with us to make this deal happen. I would highly recommend friends and family to buy there next veh courteous staff and nice environment. They worked with us to make this deal happen. I would highly recommend friends and family to buy there next vehicle there. Five stars is the most I could give , but if I could I would give them 100 stars. More

Ciocca provides an amazing experience for either buying a new car or taking care of an existing car. Just bought another Subaru and loved the whole experience! and they are superb at servicing our 4 year old new car or taking care of an existing car. Just bought another Subaru and loved the whole experience! and they are superb at servicing our 4 year old Forester too! More

Everyone was fantastic! Jose in Customer Service who took my initial call could not have been better! Steve in customer transportation was so delightful & Matthew in Operati Jose in Customer Service who took my initial call could not have been better! Steve in customer transportation was so delightful & Matthew in Operations made the whole experience that much easier. This level of customer service is great! Yes my car is driving like new too! Thank you More

The service great I'm very happy to have that company they do very good job they have very great team always have see new customers people willi like the service the company give company they do very good job they have very great team always have see new customers people willi like the service the company gives too us More