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Ciocca Subaru of Flemington

Flemington, NJ

4.6
3,909 Reviews

167 NJ-31

Flemington, NJ

08822

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3,909 Reviews of Ciocca Subaru of Flemington

November 30, 2023

I've been a customer here for a few years and have seen change. Sad to see all the women reps be replaced by a new group of men. Would like to see a more diverse group caring for their customers More

by MICHELLEDALYPADRON
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 30, 2023 -

Ciocca Subaru of Flemington responded

We appreciate your feedback and understand the importance of diversity in our team. We're committed to providing an inclusive environment for all customers, so it's concerning to read this review. I'd like to discuss this further with you if possible, please feel free to reach out at any time. Thank you, Michael Castor - General Manager - mcastor@cioccadealerships.com

November 29, 2023

The maintenance appointment went as planned. Work was none within time frame estimated. Hector was very helpful More

by j48gardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Nov 29, 2023 -

Ciocca Subaru of Flemington responded

We're glad to know your maintenance appointment went smoothly, and Hector was able to assist you. Thanks for choosing Ciocca Subaru of Flemington!

November 29, 2023

Both men who assisted me were helpful and professional. They kept me informed and expediated the service. More

by cochrane11
Recommend Dealer
Yes
Employees Worked With
Drew and another
Nov 30, 2023 -

Ciocca Subaru of Flemington responded

We're delighted to know our team at Ciocca Subaru of Flemington was able to provide you with a professional and efficient service experience. Thanks for sharing your feedback!

November 29, 2023

The service was fast and the advisor was quick to communicate. We were very pleased More

by SSTEELS1981
Recommend Dealer
Yes
Employees Worked With
Hector
Nov 29, 2023 -

Ciocca Subaru of Flemington responded

Thank you very much for such a great review, SSTEELS! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

November 29, 2023

It’s important to acknowledge customers, and the staff did that for me. Drew Gigante kept me abreast of the work being done on my Crosstrek. When additional work was needed, and time was getting late, Dre More

by yarrumnhoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Gigante
Nov 30, 2023 -

Ciocca Subaru of Flemington responded

Yarrumnhoj, it's great to know that Drew and our team at Ciocca Subaru of Flemington were able to keep you updated throughout the process. We're always here for your automotive needs!

November 28, 2023

Professional and friendly Hector was professional and friendly. He contacted me with a recommendation to replace cabin filter and sent me the inspection video, which was very helpful. Thx More

by eisa
Recommend Dealer
Yes
Employees Worked With
Hector
Nov 29, 2023 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

November 28, 2023

Seamless Easy online scheduling, drop off, assessment, payment & pickup. The exterior wash was a very nice bonus! More

by MEGAN.MCCOY
Recommend Dealer
Yes
Employees Worked With
Shane
Nov 29, 2023 -

Ciocca Subaru of Flemington responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 28, 2023

Not a great experience. Poor continuity between Friday when I dropped off my car and Saturday. I had to call twice to get an update which should not be necessary. After insp More

by RGAYDOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gigantic, Drew, Michael Homeijer, Corey Smith
November 28, 2023

It was quick and staff were full of energy. Specially the greeter on an early morning. More

by jv503
Recommend Dealer
Yes
Nov 29, 2023 -

Ciocca Subaru of Flemington responded

We are so glad to hear this, jv! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 27, 2023

Good customer care In and out quickly Better customer lounge and restroom access Will be back More

by svesotsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Aranjo, Michael Homeijer, Corey Smith
Nov 28, 2023 -

Ciocca Subaru of Flemington responded

We appreciate the fantastic five-star review! We look forward to seeing you next time! - Ciocca Subaru of Flemington

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