Ciocca Subaru of Flemington

Everyone was quite lovely, professional and patient. It was a pleasure to work with them. It was a pleasure to work with them. More

Easy to schedule the service appointment, always able to speak with someone directly on the phone. Once the parts were delivered to the dealership, I was notified and able to bring my car to be serviced. E speak with someone directly on the phone. Once the parts were delivered to the dealership, I was notified and able to bring my car to be serviced. Easy and stress free with excellent customer and auto service staff. More

Jeff Aranjo and Ryan the tech were fantastic in helping resolve the issue of my TPS lught going on. I’ve been back-and-forth since March. Finally they figured it out because they took the time to listen to resolve the issue of my TPS lught going on. I’ve been back-and-forth since March. Finally they figured it out because they took the time to listen to me. It was a bad sensor, not just the temperature changes. Kudos to Jeff and Ryan!’ More

Good professional service! There was a software bug in Subaru Crosstrek 2020, which caused absence of sound in either built-in TomTom GPS, or iPhone GPS when plugged into car sy There was a software bug in Subaru Crosstrek 2020, which caused absence of sound in either built-in TomTom GPS, or iPhone GPS when plugged into car system. Radio did not work either. As I live an hour away, Jeff Aranjo arranged a loaner car for me. Luckily, technician fixed a problem in less than an hour. They also changed oil-filter, and rotated tires. Mr. Aranjo quickly texted me on my half way home that I could pick up a car. More

Car is running better but I always come away thinking I spent way too much. spent way too much. More

Zach and Eric were both incredibly professional and helpful throughout the entire process. They were not pushy at all. helpful throughout the entire process. They were not pushy at all. More

I have been a loyal customer of “Flemington Subaru” for over 30 years. I have purchased at least 6 Subaru from “Flemington Subaru” and have had all my cars serviced and maintained there. My most recent c over 30 years. I have purchased at least 6 Subaru from “Flemington Subaru” and have had all my cars serviced and maintained there. My most recent car, purchased 12-26-22, is a Solterra Limited Edition. While I have had and continue to have excellent interactions with your employees in both the sales and service areas there seems to be a marked drop in coordination within the service department. In October, I was mailed 3 letters of recall by Subaru. I set-up a drop off date and time, selected by your representative. I dropped off the Solterra and when I went to get the car, I was told that a part needed for one of the recalls was not in stock. Really! Ok, that day I spoke with a representative who scheduled me for 7:30 AM the next day. I was told this is a 5-minute fix and I told her ok I’ll bring the car in and wait if they would do it right away. I was told, absolutely, it will be worked on first and we jointly scheduled for me to bring it in at 7:30 AM. I brought the car back the next morning at 7:30 AM and was now told the one and only tech who works on Solterra would not be in until 8:45 to 9:00 AM that day. I left, with my car. A representative called me later that morning and after discussion, I agreed to bring the car back right then. I did and the fix was literally a couple minutes, however, it took three trips on my part when it should have been only one. I believe on November 1; I received a call from one of your representatives who wanted me to schedule a service for my Solterra. I asked what the service entailed, she said, check brakes, fluids, rotate tires and oil change, yes, oil change for a Solterra, I laughed out loud. I asked how many miles before tire rotation is suggested, (I had 4,500 mi at time of call) I was put on hold. I asked, why do they need to check my brakes after 4,500 mi, and my car was just in there two weeks ago, I was put on hold. She did not have answers for either question. Again, it is not the employees, they are polite, cooperative, and engaging. It seems like the fault of the system these employees are working under that needs fixing. The left hand needs to know what the right hand is doing. Richard Tormey 908-782-4618 More

Shuttle took me to and picked me up for volunteer gig. Car servicing was helpful and courteous. Car servicing was helpful and courteous. More

Good service with thorough explanations an videos from the service tech. Service advisor Hector Alveredo is a real asset to this dealership the service tech. Service advisor Hector Alveredo is a real asset to this dealership More

I am a repeat customer. I previously had a 2022 Impteza. Now i purchased a nee 2024 Crosstrek. Ciocca Subaru Flemmington is friendly & always worked with me with my needs & I previously had a 2022 Impteza. Now i purchased a nee 2024 Crosstrek. Ciocca Subaru Flemmington is friendly & always worked with me with my needs & financial situatuatuon. More