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Ciocca Ford of Souderton

Souderton, PA

4.7
469 Reviews

3470 Bethlehem Pike

Souderton, PA

18964

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469 Reviews of Ciocca Ford of Souderton

August 03, 2023

so after two months of ciocca ford of souderton having my Bronco to repair they previously replaced dash pad and destroyed my dashboard and was suppose to replace dashboard they did not that, replaced my roo More

by dave f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Stowman, Tim Adams, Paul Roderman
Aug 11, 2023 -

Ciocca Ford of Souderton responded

Dave, we sincerely apologize for the time taken with your Bronco just to be unsatisfied with the work received. Please reach out to us at (215) 486-2515 and ask for our Service Manager or General Manager to see how we can fix this for you. We appreciate your feedback

July 31, 2023

I had a wonderful experience purchasing a new lease vehicle. The process was stress-free and pleasant. Keith, Kamila, Chris, and both financial managers were amazing, and the rest of the entire staff. More

by Bruce L Hives
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Keith Gallen, Kamila Zwolinski, Bill Brandle, Noah Bezanis, Noah Belman, Dave Warholic, Ben Huggins, Jonathan Cotton
Aug 15, 2023 -

Ciocca Ford of Souderton responded

Bruce, thank you so much for the review and your continued business with us. We are truly honored you make the drive to work with Ciocca, and we will do everything in our power to make it worth it!

July 27, 2023

Keith was great. He was very helpful and knowledgeable. Highly recommend for your next vehicle purchase. More

by Hvillellama
Recommend Dealer
Yes
Employees Worked With
Keith Gallen
Aug 16, 2023 -

Ciocca Ford of Souderton responded

Thank you so much for the wonderful review, Hvillellama! Our team really appreciates it! Let us know if we can help with anything else!

July 27, 2023

Great place to buy cars! When you walk into a dealership, you never know what you're gonna get. But I felt that I was treated with respect and honesty. Which goes a long way More

by JGadz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Solliday, Keith Gallen
Aug 16, 2023 -

Ciocca Ford of Souderton responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

July 27, 2023

Keith was so great! He was very professional and extremely helpful. He make the process of getting a new car very easy, we will definitely be using him again in the futu More

by ThATrafi
Recommend Dealer
Yes
Employees Worked With
Keith Gallen
Aug 16, 2023 -

Ciocca Ford of Souderton responded

We're so glad to hear it! Thank you for the great review, ThATrafi! We're always here to help if anything else comes up!

May 13, 2023

bought 2022 ford Bronco has damage to roof they wont cover under warranty worst car dealer around More

by dave f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Zellner
May 15, 2023 -

Ciocca Ford of Souderton responded

Dave, thank you for taking the time to share your experience. We are sorry to hear that your visit with our business was not satisfactory. We understand your frustration and apologize for any inconvenience we may have caused. Please reach out to us at (215) 486-2515 as we would like to fix this for you.

May 13, 2023

purchased 2022 ford Bronco runs and drips on paint, passenger door did not line up ,broken dashboard ,steering wheel coming apart , top of roof does not sit even, had service align door now gaps are no More

by dave f
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Zellner
May 15, 2023 -

Ciocca Ford of Souderton responded

Dave, thank you for taking the time to share your experience. We are sorry to hear that your visit with our business was not satisfactory. We understand your frustration and apologize for any inconvenience we may have caused. Please reach out to us at (215) 486-2515 as we would like to fix this for you.

Jun 24, 2023 -

dave f responded

So i took my bronco back on june 5th for warranty repair align passenger door, fix widow rattle, replace steering because it was coming apart, replace dashboard pad from faulty factory instllation,replace weather strip in back door because of water leaking into truck, and adjust removable front roof sections, i finally was called to pick up my bronco on june 23rd they adjusted roof so much in front now back of panels are up so far in back the weather strip does not even seal, they replaced dash pad and from installation broke the whole dash,they tried to adjust passenger door to align gaps evenly and rubbed my paint off to bare metal and still door is not properly aligned, needless to say we did mot except cioccas shotty work this the third time for repairs on same items one more time i will apply for lemon law ,this company tries to give me my truck back but it is in worst condition then when i gave it to them horrible workmanship ciocca should be ashamed of their selves what a joke they are. I will NEVER buy another vehicle from this company again!now my truck has been at their shop for 2 months out of 8 months

Jun 24, 2023 -

dave f responded

Also windows still rattle,and will have to see if weather stripping in back still leaks will keep you updated on progress this place really gives ford a bad name dont go to ciocca you will be sorry!

March 20, 2023

Great experience, easy to work with. Walked out with a vehicle in less than two hours More

by dwills
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Brandle, Eric Christensen, Ben Huggins
Mar 20, 2023 -

Ciocca Ford of Souderton responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

November 30, 2022

Everything about the experience was top rate and would happily refer friends and family. Especially to Christopher Miller. Excellent!!! More

by ginnykelly221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Miller
Dec 02, 2022 -

Ciocca Ford of Souderton responded

Thank you for choosing our team to help you with your car buying. We are so glad that you enjoyed working with our team and the whole experience. Congratulations and welcome to the Family!

April 02, 2022

What an great experience! Wonderful people and an amazing product! The process was so easy. I absolutely love my new Bronco Sport and so does everyone who sees it! Thanks More

by Elizabeth Katra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Gonzales, Jeff Zellner
Apr 12, 2022 -

Ciocca Ford of Souderton responded

Hi Elizabeth, thanks for the recommendation. Our team at Ciocca Ford of Souderton values your feedback and look forward to seeing you again soon.

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