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Ciocca Ford of Souderton

Souderton, PA

4.6
467 Reviews
Call Dealership (215) 486-2515

3470 Bethlehem Pike

Souderton, PA

18964

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467 Reviews of Ciocca Ford of Souderton

November 22, 2024

No problem recommending your dealership to others who are looking to buy a car. Staff was very helpful. More

by LOU.CALVANESE42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamila Zwolinski
Report | Print
Nov 25, 2024 -

Ciocca Ford of Souderton responded

Thank you for your great review and for recommending us! We’re so glad to hear that our staff was helpful and made your car-buying experience a positive one.

November 21, 2024

Very good customer service, explained everything in detail. I liked the video of work needed More

by harrisdavid1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
Report | Print
Nov 25, 2024 -

Ciocca Ford of Souderton responded

Thank you for your kind feedback! We're glad you appreciated the detailed explanations and the video of the work needed – we strive to keep our customers well-informed every step of the way! We are a bit alarmed by your 3/5 star rating. Please let us know what we could've done differently to earn 5/5 stars.

November 20, 2024

No words to describe the service enjoy my wonderful visit they were very helpful and thank you More

by COBBS_KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
Report | Print
Nov 25, 2024 -

Ciocca Ford of Souderton responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

November 20, 2024

I had my transmission fluid changed and an oil change. I felt that I was overcharged for the oil change. More

by night12u2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
November 17, 2024

Sold me a vehicle that couldn’t pass my state inspection when I try to PA to MD More

by NICKROSARIO776
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
November 15, 2024

This Ford dealer is close to my home and have dealt with them for many years. They are friendly, especially John Paul. I always feel safe taking my EV for Ford Service. This dealer has gone the extra mile f More

by CRF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cotton, JP Stowman, Tim Adams, Paul Roderman, Brianna Holmes
Report | Print
Nov 20, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

November 14, 2024

Great people and excellent service thanks Paul Definitely I’ll back again I would recommend using them More

by jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
Report | Print
Nov 14, 2024 -

Ciocca Ford of Souderton responded

We're so glad to hear it! Thank you for the great review, Paul! We're always here to help if anything else comes up!

November 14, 2024

Prompt pickup. Friendly people on phone. Car was recalled. Repaired in a timely manner. Thank you. More

by Ritafquilter444
Service Time
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
Report | Print
Nov 14, 2024 -

Ciocca Ford of Souderton responded

Hi Rita, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

November 13, 2024

While I'm for service, my truck was left unlocked and outside. It was robbed of all my machines I use for my job. I will not going back again. More

by BCLKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JP Stowman, Tim Adams, Paul Roderman
Report | Print
November 12, 2024

Personable service personnel. Responsive. Easy process. Would choose Ciocca Ford again when I need service. More

by BFARRELL77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Roderman
Report | Print
Nov 14, 2024 -

Ciocca Ford of Souderton responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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