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Ciocca Ford of Red Lion

Red Lion, PA

2.6
149 Reviews

3250 Cape Horn Road

Red Lion, PA

17356

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149 Reviews of Ciocca Ford of Red Lion

February 19, 2011

Had a scheduled appt. to purchase vehicle but the salesperson was a no show so I ended up leaving with no explanation why things went the way they did. I guess the customer with the money to buy does More

by stever65r
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Christmas (No-show)
Mar 21, 2011 -

Ciocca Ford of Red Lion responded

Apple Ford values our customers a great deal. We made several attempts to address your concerns as soon as they were brought to our attention because we recognized that your experience was not up to our standards. I am sorry you did not mention how you felt to one of our managers while you were here, all of this could have been avoided. After a thorough investigation on our part, here is a timeline of what was done to accommodate your situation: On April 14 you visited our dealership and your expectations were not met. Two members from our Internet department reached out to you to listen to your concerns, and a message was left on the same day you visited the dealership. On April 16 you sent an email to our General Manager at approximately 8PM. At 9:51PM you responded to the voicemail that was left by our Internet Manager indicating that you felt the matter was closed. On April 17 at 9:33 AM our General Sales Manager sent you an email indicating that he wanted to address the issue with the staff involved and requested you contact him on his cell phone. He received no reply from you. On April 19 you posted your comments on Dealer Rater at 3:19 PM I understand that purchasing a vehicle can be an arduous and sometimes frustrating experience. That is why each customer visiting our showroom is introduced to a manager as one of the first steps in the purchase process. The manager's job is to ensure that you understand he is an advocate for you if you are not comfortable with any part of your experience. Happily… experiences like yours rarely occur. When they do, we have found that open communication and honesty is the best way to resolve any issues. I am sorry that you did not respond to our numerous attempts to contact you made via telephone and email in the days prior to your posting on this site. I am confident that if you had, your overall experience would have been very different.

February 16, 2011

After visiting quite a few dealerships and trying to purchase a Ford vehicle, this was the only dealership that was able & willing to help us purchase our vehicle. The staff was great, very friendly, ac More

by charem6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken, Travis & Mike, Mike Rohrbaugh, Ken Khuc
February 15, 2011

I could tell Sherry was a new salesperson when she handed me a hand-written business card. But, on a rainy and ice cold day, she was the first to approach my boyfriend and myself as we browsed through the ne More

by sarah_p13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherry Salsgiver, Sherry Salsgiver
February 12, 2011

I had an awesome experience with Apple Ford! Everyone was extremely courteous and friendly. They worked to find a car and a deal I could afford!!! My salesperson was extremely helpful and being a woman More

by fyreniyce62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SHERRY SALSGIVER, Sherry Salsgiver
February 08, 2011

The employees at Apple Ford were friendly, courteous and knowledgeable. My car required collision repair and Apple Ford was recommended by my insurance company. I am very meticulous with my car and I was un More

by Stacie Keeney
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Woodring, Steve Martin
February 06, 2011

I would go back to Apple Ford for other car. I bought a 08 Ford Escape. The employee there was very friendly. They work with me to get the Escape financed. I will be going there for service. I all ready be More

by sharon1794
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Springer, Luke Springer
February 04, 2011

I have been dealing with Apple Ford Since 1999 and have bought four Fords from them .Service on these vehicles have been at Apple Ford, There Service Dept. is is Excelent, the work is completed in a timely More

by josephklingsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Springer, Luke Springer
February 03, 2011

Luke Springer is an exceptional salesman. I would definitely work with him again and again. After such wonderful service, we wouldn't go anywhere else when it comes time to buy another vehicle. W More

by michellepata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Springer, Luke Springer
February 02, 2011

The sales person Luke Springer was very friendly and we appreciated his taking time for us to visit the facility and viewing many cars. He also made sure that the car we were buying had a nice wash job and More

by Raffensberger, Marlin & Arlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Springer, Luke Springer
February 02, 2011

Customer service in my opion has gone out the window thyese days, so I thought until I had my car worked on by the body shop. I was informed at all times of the progress on my vehicle, I did not have to More

by kennethbenway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Martin, Steve Martin
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