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Ciocca Ford of Red Lion
Red Lion, PA
150 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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150 Reviews of Ciocca Ford of Red Lion
June 16, 2025
RE: Collision center. 3 -5 time frame to replace a rear bumper took 8+ days. We had to call as the body shop never contacted us regarding the delay. They said an ordered p 3 -5 time frame to replace a rear bumper took 8+ days. We had to call as the body shop never contacted us regarding the delay. They said an ordered part was wrong, but didn't know until 6 days after drop off. In person visit yielded no further explanation. Will NEVER use this collision center again. A simple courtesy call regarding the problem would have been much appreciated, but apparently there is no concern for customer service with Ciocca More
by Pepperkit
Employees Worked With
Body shop manager , Brianna Holmes
March 02, 2025
I was very impressed with how smoothly the whole process went, our salesman Dave Thomas was fantastic, the finance man was very friendly and the process was very organized and quick, we love our new vehicle went, our salesman Dave Thomas was fantastic, the finance man was very friendly and the process was very organized and quick, we love our new vehicle. More
by ddgirl63
Employees Worked With
Dave Thomas, finance guy, Brianna Holmes
August 01, 2024
Worst decision ever. Bought a 2019 Chevy Traverse on June 27th. The check engine light came on exactly 2 weeks later. Catalytic converter is bad. I'm sure they knew this Bought a 2019 Chevy Traverse on June 27th. The check engine light came on exactly 2 weeks later. Catalytic converter is bad. I'm sure they knew this and lied. Have been trying to get hold of the GM Steve for weeks. Of course, he hasn't returned my call. DONT shop there!!! More
by Jen
Employees Worked With
Mike
July 20, 2024
Rude staff, dismissive of questions, when I tried to explain the situation I kept getting interrupted, and one person there shouted at me. Also proceeded to not attach my hub cap but didn't return the h explain the situation I kept getting interrupted, and one person there shouted at me. Also proceeded to not attach my hub cap but didn't return the hardware for it. Poor staff, poor service, literally go anywhere but here More
by warmaster99
Employees Worked With
Did not get names as I wanted to leave
January 24, 2024
This was the worst decision I ever made purchasing a car from this dealer. Got a used 2018 Santa Fe with less than 50,000 miles in June from this place. The 30 day limited warranty that comes with it is GAR from this dealer. Got a used 2018 Santa Fe with less than 50,000 miles in June from this place. The 30 day limited warranty that comes with it is GARBAGE. Every dealer around offers a MINIMUM of 3 month warranty or more when purchasing a used car, but this place obviously doesn't back their products they sell enough to do it. Should have known to run then knowing that alone. Of course I was new with buying a car, so I didn't know any better. The sales manager when purchasing the car was so pushy and was border line harassing us with trying to have us buy their crazy high priced warranty packages. I will never buy something again when I feel pressured by the seller. Right after the 30 day warranty expired, conveniently that is when everything started breaking down on the car. First it was the oil pan, then a solenoid, then the engine broke completely down, all within 3 months buying the car! Called in to say that there needs to be something done and the person told me "Our dealership will not be helping you financially since it is out of the warranty period per our company policy." Pretty much a "I told you so" to not buying an extended warranty from them at the time of purchase. Take it from me, if you are a car buyer wanting to purchase from this dealership, BEWARE! They take full advantage of people and if you do not know what you are doing, they will screw you a hundred times over like they did to me. More
by Ben P
Employees Worked With
Service Management
September 18, 2023
I had my wiper from the rear of my escape, torn off in their car wash. The service manager said it was due to it being put on incorrectly. This vehicle has been through this car wash hundreds of times I t their car wash. The service manager said it was due to it being put on incorrectly. This vehicle has been through this car wash hundreds of times I tried hard not to laugh, he was very unpleasant, and a horrible customer service representative More
by JD
Employees Worked With
Service Manager
June 08, 2023
My F150 needed to have the cylinder head temperature sensor replaced, so I called Apple Ford of Red Lion to get a quote for the part as well as the replacement. The service advisor, Brent, quoted me $26 sensor replaced, so I called Apple Ford of Red Lion to get a quote for the part as well as the replacement. The service advisor, Brent, quoted me $268. I accepted this offer and proceeded to take my truck to drop it off the previous night so that the engine wasn't hot during the work. I had a 10:30am appointment the next day, and I was texted 3 hours after my appointment time by Brent, and he said, “Bad news, for some reason, my labor guide was way off, your new quote will be $570.” At this point, my truck should have been ready for pickup, but they decided to do the old bait and hook on me to get another $300 out of me since they realize it would be more of a hassle to me to lose more time from work to go pick up my truck and take it elsewhere. They did not honor my original quote. Brent simply said, there’s nothing I can do. Brent gave me a quote that enticed me to bring my truck there, lose time from work, etc., and then increased the price drastically after my truck was already there for over a day, and it was apparent that I was cornered. To make it even better, I requested an oil change and tire rotation, and it wasn’t done. I’ve always dealt with xxxxxxx dealerships and service departments, but this one takes the cake. I highly encourage everyone to avoid Apple Ford of Red Lion at all costs. More
by brose1632
Employees Worked With
Brent
June 01, 2023
The easiest , most professional experience I have ever encountered at a dealer ship. Also they gave me a great deal that I could not get anywhere else! encountered at a dealer ship. Also they gave me a great deal that I could not get anywhere else! More
by Patterson12614
Employees Worked With
Dave
