Ciocca Chrysler Dodge Jeep Ram of Hanover

Great Buying experience Great experience all around. Salesman was very helpful in answering all questions. I had my car for 11 years he made this transition as painless as Great experience all around. Salesman was very helpful in answering all questions. I had my car for 11 years he made this transition as painless as possible. More

Great Experience! Totally Recommend! Apple Chrysler Dodge Jeep Ram Hanover turned out to be a great experience when it came time for me to upgrade to a better family vehicle. I started o Apple Chrysler Dodge Jeep Ram Hanover turned out to be a great experience when it came time for me to upgrade to a better family vehicle. I started off by reaching out to their dealership via an online inquiry during after-hours. Despite being closed, Tara responded with an acknowledgement email and advised that she'd be in touch the next day at my preferred time-frame. The next day we talked and I explained my situation and needs. She immediately reviewed every vehicle there that met the criteria and got the ball rolling. Jason then took over and met me for a test drive and vehicle overview. The Dodge Grand Caravan was perfect for my growing family, but it had to be the right deal. Needless to say, Jason and the Gerald made it happen. The important thing about this whole experience was their emphasis on finding a way to get a deal done that could work for me and my situation. There was no vulture up-selling of any kind. I told them my situation and needs and they made it happen. It wasn't a simple effort, but it was simple process of customer service and respect. And that readers, is why you should check them out. That kind of service, while it should be the norm, is growing harder and harder to come by. Not sure if this was coincidently individual great work, the Manager's influence, or Apple's corporate work practices, but whatever the cause, hats off to Apple Chrysler Dodge Jeep Ram Hanover. More

Bought a used grand Cherokee I bought a certified used jeep,and blend door motor was broke when I bought it,and they said they accidentally put warranty on the vehicle ,and only w I bought a certified used jeep,and blend door motor was broke when I bought it,and they said they accidentally put warranty on the vehicle ,and only wanted to cover half of it,got to watch your back with theses dealerships More

Great buying experience Great experience with Tara in Internet sales and John in person. Relatively painless (I hate car buying but john was great). Great experience with Tara in Internet sales and John in person. Relatively painless (I hate car buying but john was great). More

Sales center/ john John has excellent social skills ..very customer oriented polite diligent and he would find out info if he didn't know best price for the quality and John has excellent social skills ..very customer oriented polite diligent and he would find out info if he didn't know best price for the quality and special features we needed in order to pull a 5th wheel. Priced a mount for hitch etc More

As Good As It Gets Great overall experience!!! I dealt with John Weiss and Gerald Dori and it could not have been better. I'm from Maryland but it was worth the drive!! Great overall experience!!! I dealt with John Weiss and Gerald Dori and it could not have been better. I'm from Maryland but it was worth the drive!!! Great car at a great price! Compared to my experiences at other dealers it was like transporting to another planet. Thanks again! Sincerely, Brian Moore Reisterstown, Maryland More

AWESOME I love my car, they were all so nice. And I'm happy with everything! I love my car, they were all so nice. And I'm happy with everything! More

Excellent dealership This dealership listened to what I wanted. They did not force other options. They took the time to make sure everything was perfect with the sale. This dealership listened to what I wanted. They did not force other options. They took the time to make sure everything was perfect with the sale. This was by far the easiest vehicle purchase I have ever made. More

Customer Needs My 2012 Dodge truck needed to have the Crankcase filter changed and the EGR flushed as part of exhaust maintenance that is set by Dodge. My wife talke My 2012 Dodge truck needed to have the Crankcase filter changed and the EGR flushed as part of exhaust maintenance that is set by Dodge. My wife talked to Racheal along with the Service manager and explained to both of them that the EVIC was showing a "preform service" message on the dash. We even went as far as showing them the page number in the owners manual showing what the message meant and what needed to be done . The next day I received a call from Racheal stating they needed to run a diagnostics on the truck for a " check engine light" that was on . Then I was enformed that the above work would cost 274.00 including the EGR flush as I had asked for . When I asked why they had to put my truck on the computer I wasn't given an answer other then "who ever made the appointment stated that" ( by Racheal). An half hour later I receive another call from Racheal which I was unable to answer . Her message to me was " sir I was wondering if you would like to have the EGR flushed please call back and let me know". I am sure from the beginning I asked for the filter and the EGR to to be taken care of just as it is stated in the owners manual and that was all I needed to have done. After many failed attempts to contact the Racheal and the service manager and being hung up on by numerous employees I finally contacted the General Manager. I explained the entire mess with him and he said he would take care of it. A few hours later I received a call back from him stating that everything was taken care of and that the total came to be 189. And some change. He also said that they would contact my wife so that she could pick up the truck when it was done. Racheal never contacted my wife and the rest of the service that was to be ( EGR FLUSHED) was never completed . When asked why by my wife Raceal said " I never returned her call" the bill that I was told would only be 189 and some change was changed to 289.90 ! On EVERY ATTEMPT Racheal seemed to NOT listen to the needs of of the customer let alone her own supervisor. I have called yet again and left another message for the General Manager wanting to know why the service I ask to have done was not completed and why the bill was another 100.00 more. I will NEVER deal with dealership for ANYTHING again More

Happy ram owner Iam true ford fan but couldn't make a deal went to apple of Hanover got the truck I needed at a price I could afford sale staff was great to work with Iam true ford fan but couldn't make a deal went to apple of Hanover got the truck I needed at a price I could afford sale staff was great to work with More