Ciocca CDJR of Flemington - Service Center

They have always been very helpful weather in sales or service, have been a customer for many years. service, have been a customer for many years. More

Ciocca is my go to dealership for my 2012 Jeep Grand Cherokee. Daniel in service was kind, courteous, and excellent! You will not go wrong if you bring your vehicle here. Cherokee. Daniel in service was kind, courteous, and excellent! You will not go wrong if you bring your vehicle here. More

Appreciate the transparency and professionalism by the front desk team. Dan kept me abreast of my cars service progress and didn’t feel like they were focused on their commissions over customer satisfacti front desk team. Dan kept me abreast of my cars service progress and didn’t feel like they were focused on their commissions over customer satisfaction More

Excellent communication and service in a timely manner , finished before I expected , very happy with the visit. finished before I expected , very happy with the visit. More

Chris and Dave were attentive to getting the needed parts and returning the Jeep as quickly as permissable. and returning the Jeep as quickly as permissable. More

Best in class across the board. Very helpful and understanding team. They clearly wanted to,get it done! Very helpful and understanding team. They clearly wanted to,get it done! More

Danny was great to deal with. Reasonably agreed to refund an amount after miscommunication on the service provided. Reasonably agreed to refund an amount after miscommunication on the service provided. More

Easy to schedule service, great communication and prompt delivery of vehicle by end of day. delivery of vehicle by end of day. More

I bought a 2025 Ram from Ciocca, of which they installed electronic running boards on after the fact. Originally I was told same day, in and out. While I’m at the dealership waiting, I’m told they can’t do electronic running boards on after the fact. Originally I was told same day, in and out. While I’m at the dealership waiting, I’m told they can’t do it before they close and to take my truck back and come back another day. I didn’t accept that and after a back and forth, they somehow “found” a loaner to give me and dedicated to completing the job I was promised would be done. Fast forward to January, my electronic steps are coming in and out on their own, my mirrors don’t set in one position and I am due for my complimentary oil change. After waiting a month for an appointment with a loaner, I receive notice that they don’t have a loaner the day before (blaming their customers for not returning, not their poor operation) and was told “they’d call me the next day when one shows up”. Never received a phone call from service that next day UNTIL Brenda called me to reschedule my appointment ~4 weeks later with no promise of a loaner. I asked to speak to a service manager and 2 days later, I haven’t heard from anyone. I’ve worked at dealerships before and this is classic avoidance of a situation they know they messed up on. They beg for you to give them 10/10 and 5/5 but treat their customers like this? Thanks Ciocca, I’ll never return to your dealerships or service again after this, not that anyone in service seems to care. I’d rather pay for my oil changes and go to another dealership that wants to help its customers rather than deal with this service department again. More