Ciocca Chevrolet Buick GMC Cadillac of Flemington

Ever since Ciocca acquired this dealership the service quality has gone down. My service transmission light came on and my car e-brake deployed forcing me to disconnect my battery. I called the dealership quality has gone down. My service transmission light came on and my car e-brake deployed forcing me to disconnect my battery. I called the dealership the next morning to request an appt explaining to the scheduler my issue. She tells me they have an appt in two weeks (on a Saturday). I schedule it and have my insurance company tow the car onsite in case they have time to diagnose it beforehand. Never hear from them. An hour after my appt is supposed to occur I call for an update and am told they haven’t had time to see it. I challenge Stephanie saying I had an 8a appt to which she informs me they don’t do transmission tech appts on the weekend. She also mentioned she left me a message and I asked where since I never got a call….they had an office number on file for a company I didn’t work for and never authorized them to call. I informed her I’ve been without a car for two weeks since they didn’t have a loaner and ask what next steps are. She said they’ll try to get it in early next week. At least an additional week goes by. She calls me the day before I’m going away for the Christmas holiday to say its most likely my transmission and since it’s outside of warrant it’ll prob be around $10k and maybe I should just trade it in. This recommendation was given without anyone even TOUCHING or DIAGNOSING the car. I said I would have to think about it. A salesperson contacts me repeatedly over the next week about working with me for the trade in. I decided to get a second opinion and paid to have the car towed to a mechanic. I called Stephanie to let her know the tow company was coming for my car that day and she said it would be ready. Five days later when I call the new mechanic to inquire about my car I find out Ciocca gave the tow company someone else’s car and the cops showed up at the mechanic. My car eventually made it there and didn’t end up needing a new transmission OR costing $10k for the repairs it needed. I will never go back here. The level of service here has turned to xxxx. The audacity to quote a $10k repair without looking at a car is absurd. Schedulers not knowing when certain tech appts can be scheduled is poor training. Giving incorrect cars to tow companies is wild. Not to mention when I got my car back, there was a new dent on it from who knows where in this whole ordeal. I ended up being without my car for two months instead of what probably could have been a 2 day fix if Ciocca had bothered to diagnose the issues. More

Excellent service I felt they took the time to explain everything and address my concerns everything and address my concerns More

Good communication after I expressed interest in a particular car. I was able to set up a test drive for the next morning. particular car. I was able to set up a test drive for the next morning. More

Ever time I have visited the dealership I have been treated with respect and friendliness. When calling I have encountered friendly and helpful assistance. treated with respect and friendliness. When calling I have encountered friendly and helpful assistance. More

Brianna and team were awesome! Top of the line service as always. Just purchased a new vehicle and was able to get the truck in for outstanding recalls. Thanks Ciocca team! Top of the line service as always. Just purchased a new vehicle and was able to get the truck in for outstanding recalls. Thanks Ciocca team! More

Stephanie worked with the warranty company to have my sunroof repairs covered. She was wonderful! I've always had friendly experiences with Ciocca. sunroof repairs covered. She was wonderful! I've always had friendly experiences with Ciocca. More

After a disappointing experience at another dealership, I went to Ciocca GMC Cadillac. The vehicle that I wanted to look at was there but had a dead battery. The other dealer wouldn’t take me to look at the went to Ciocca GMC Cadillac. The vehicle that I wanted to look at was there but had a dead battery. The other dealer wouldn’t take me to look at the vehicle but tried selling me a newer version. I was very annoyed and left only to drive to this dealer to actually see the vehicle I originally came to look at. I bought it, despite having the dead battery. My experience at this dealership was a very good one and all of the staff that I came in contact with were very personable and friendly. I’d definitely recommend this dealership to anyone looking to buy another vehicle. More

Brianna was helpful and made the entire service process thorough and seamless. Thank you very much. thorough and seamless. Thank you very much. More

The service department was informative and expedient. Both of my batteries needed to be replaced. They received my truck around noon on a Saturday and had it ready to go by closing at 3:00. Thanks Ste Both of my batteries needed to be replaced. They received my truck around noon on a Saturday and had it ready to go by closing at 3:00. Thanks Steph and Matt for the great customer service! More

It's been absolutely horrendous. Ive gotten no answers, i have a new car with a list of issues that are supposed to be covered under warranty. The service team wasted weeks and month Ive gotten no answers, i have a new car with a list of issues that are supposed to be covered under warranty. The service team wasted weeks and months of my time and accomplished nothing. They dismissed my concerns, wasted my time and charged me money for it. They wouldnt even answer questions. I am done with ciocca dealerships. I want my refund for the unjustified charges and an answer to my questions. They told me certain services would be covered, then after the services were completed they told me it’s not covered. More