Cincinnati MINI

My experience in shopping for and the actual purchase of my Mini Cooper was very positive. Eric is an intelligent, knowledgeable, helpful and personable young man. I had several test drives with him, receiv my Mini Cooper was very positive. Eric is an intelligent, knowledgeable, helpful and personable young man. I had several test drives with him, received a very instructive session on all the car's workings and a promise of a second tutorial if needed; it may be, it's been 15 years since I've driven anything other than my old car. The dashboard's design is classic and while the car has many features, their display is simple, subtle, not a bunch of confusing glitz. I like everything about the looks and handling of the car. More

Cincinnati Mini is a great dealership and Jay Sofranec is an excellent Sales Associate to work with. He was professional in every detail, patient in all of his explanations and very friendly. My car is abs an excellent Sales Associate to work with. He was professional in every detail, patient in all of his explanations and very friendly. My car is absolutely everything I wanted and the purchase experience was terrific. Chico in finance was great and once again patient. I am glad to continue my relationship with Cincinnati Mini and I will gladly recommend them to my friends and colleagues. More

I gave Eric a 5 because 6 wasn't a choice! This is my third purchase of a Mini, and each time I go back, the process is easier and easier. Eric is always friendly and sweet, and doesn't mind my emails te third purchase of a Mini, and each time I go back, the process is easier and easier. Eric is always friendly and sweet, and doesn't mind my emails telling him what I want in/on my car - what I can't live without - what I don't want. When I sent him a list of the stock numbers I was interested in, with my top pick circled, he didn't bat an eye. I went in to see him, he had my top pick, a Royal Grey Countryman, waiting for me. We went out and looked at it, and I said: That's it. I love it. And we went back inside. Eric made sure I was comfortable, then disappeared to make the magic happen. A short time later, he came back, took me to sign the papers, and handed over the keys. Having worked with me as I bought my last two Minis, Eric doesn't question my process. He knows that I like what I like, and I never need to drive the car before making it mine. There's no reason. Mini creates such a superior quality product, I don't have to worry about what I'm getting. I know the power is there, and will still be there in a couple of years when I go back and tell Eric it's time for a new one. These people aren't your normal sales force. Mini isn't your normal car. If you're on the bubble about whether or not to take the plunge...DO IT! Join the family! You won't be sorry. More

All services were very good, especially in terms of the explanations about all I needed to know. They listened what I wanted to. If I do not know exactly what I want with little details, they explained we explanations about all I needed to know. They listened what I wanted to. If I do not know exactly what I want with little details, they explained well and gave me a suggestions to fit my need. More

The people at Cincinnati Mini are fantastic. Buying a car from Jay didn't feel like a purchase but more like a welcoming to the Mini Family. He was very knowledgeable and helpful, and managed to find the per from Jay didn't feel like a purchase but more like a welcoming to the Mini Family. He was very knowledgeable and helpful, and managed to find the perfect Mini for us. The car is great, and the service was equally great. More

This was my second MINI purchase and the experience was excellent with both. We were shopping for a car for my 16 year old that would serve as car for carpooling with his younger sister and would take him excellent with both. We were shopping for a car for my 16 year old that would serve as car for carpooling with his younger sister and would take him on to college. To fit this need and his tastes, it needed to be both practical and hip. We visited all the possible dealerships and possible makes and models that might fulfill these requirements and we were quite spent when the idea of a MINI came up. With a sharp and skeptical eye created by our previous car dealer experiences, we were blown away by Jay's enthusiasm, knowledge, honesty, and real connection to helping us find the right car. Fast forward to our current experience. Jay called with information related to the current incentives that could lower our montly payment. He was, again, courteous and very professional, not pushy or rude, but very informative regarding the value of the trade-in, the price of the new models, and the very low interest rates available on the 2013 MINI. We went from the Cooper Hardtop to a Cooper S with several upgrades and have a new warranty, covered maintanence, and a brand new 2013 with a $25 lower monthly payment. More

The Cincinnati Mini dealership has nothing but class. They care about their customers and treat them as family. They believe in what they sell and stand behind it. - In today's world, that doesn't seem t They care about their customers and treat them as family. They believe in what they sell and stand behind it. - In today's world, that doesn't seem to be common. Thanks to the whole team at Mini for helping me find what I have been looking for! Lets Motor! More

We had my wife's car serviced, but I also have a MINI recently purchased (that's why Jay is listed also--which I can't say enough good thing about). While my wife loves her MINI, we have had several thin recently purchased (that's why Jay is listed also--which I can't say enough good thing about). While my wife loves her MINI, we have had several things wrong with the car lately. This is no reflection on the dealer themselves, just dumb luck. Anyways, we can't say enough about Todd and Nick and how much they have helped us through the problems. They bend over backwards to make things right. Anyone who drives a MINI knows they can be expensive to service, so no revelation there, but the Cincinnati MINI service department has done everything they can to soften the blow and we really appreciate it. Thanks folks!! More

Though, they are the only dealership in the city, they don't have the room for competition anyway. Though I had a better deal when buying the car in Detroit (incredible rebates), I live and breath the don't have the room for competition anyway. Though I had a better deal when buying the car in Detroit (incredible rebates), I live and breath the life here in Cincinnati. No matter where you go with a MINI, you have 3yr/36k $0 maintenance costs at any MINI dealership. So far (my MINI has 10k miles), my experience here has been more than a blessing. First of all, the servicing department is top notch. You beep the horn, the door opens where you pull into a tile bay area where a motoring advisor greets you. This is where you tell them any problems or what it's in for, and they take the car. Not only do they have a nice area with wifi, starbucks coffee, and a retail store full of BMW/MINI products, but they have new BMW and MINI loaners available (in advance) if you're on the go. They keep you updated throughout the day(s), and keep you understanding and in touch with what is going on. Anybody wants that in a dealership, right? Second, they provide car washes to BMW and MINI owners- it doesn't matter if you bought the car there, serviced the car there, or if it's your family from out of town. If it's a BMW or MINI, they'll wash it. Both inside and out. They do a great job; some little spots, but nothing noticeable. Third, they have motoring specialists every day there to assist customers. You basically can stop by any time you'd like, for questions or problems and they are more than happy to help you. Lastly, they are very acceptable for spontaneous problems. For example, my window was stuck half way down. I simply dropped it off the night before, explaining it was an emergency (raining), and they fixed it without question. I am proud to say I'm part of the MINI family, and I am thankful to take my Clubman to such a great dealer. I need to change my license plate brackets to CINCINNATI MINI More

Though, they are the only dealership in the city, they don't have the room for competition anyway. Though I had a better deal when buying the car in Detroit (incredible rebates), I live and breath the don't have the room for competition anyway. Though I had a better deal when buying the car in Detroit (incredible rebates), I live and breath the life here in Cincinnati. No matter where you go with a MINI, you have 3yr/36k $0 maintenance costs at any MINI dealership. So far (my MINI has 10k miles), my experience here has been more than a blessing. First of all, the servicing department is top notch. You beep the horn, the door opens where you pull into a tile bay area where a motoring advisor greets you. This is where you tell them any problems or what it's in for, and they take the car. Not only do they have a nice area with wifi, starbucks coffee, and a retail store full of BMW/MINI products, but they have new BMW and MINI loaners available (in advance) if you're on the go. They keep you updated throughout the day(s), and keep you understanding and in touch with what is going on. Anybody wants that in a dealership, right? Second, they provide car washes to BMW and MINI owners- it doesn't matter if you bought the car there, serviced the car there, or if it's your family from out of town. If it's a BMW or MINI, they'll wash it. Both inside and out. They do a great job; some little spots, but nothing noticeable. Third, they have motoring specialists every day there to assist customers. You basically can stop by any time you'd like, for questions or problems and they are more than happy to help you. Lastly, they are very acceptable for spontaneous problems. For example, my window was stuck half way down. I simply dropped it off the night before, explaining it was an emergency (raining), and they fixed it without question. I am proud to say I'm part of the MINI family, and I am thankful to take my Clubman to such a great dealer. I need to change my license plate brackets to CINCINNATI MINI More