Cincinnati MINI

I can only rate the service department, but I give them 5 stars. I was on vacation and had to get a tire replaced under warranty and they were able to get me in within a day. It was super easy and Andre was stars. I was on vacation and had to get a tire replaced under warranty and they were able to get me in within a day. It was super easy and Andre was nice to work with. They even hand washed Madge before giving her back to me. If I lived in the area I would definitely come back again. More

We were impressed that the dealership’s rep (Matt) acted honorably when a problem arose with the countryman we had just purchased. He took care of it! No argument. Just excellent service. Now on our 3rd honorably when a problem arose with the countryman we had just purchased. He took care of it! No argument. Just excellent service. Now on our 3rd mini and counting? Charles and Claudia Cornett More

My Mini Cooper purchasing experience is on for the record books. The experience was very positive and the focus on me as the a new customer was stellar. Paul is exceptional and very committed to his customer books. The experience was very positive and the focus on me as the a new customer was stellar. Paul is exceptional and very committed to his customers. I love my JCW and very thankful for everyone at Cincinnati Mini! More

Paul made my purchasing experience easy! Found me exactly what I was looking for and kept me updated on my vehicle’s status until it arrived. Very pleased! This is my third mini (2 door hard top S this time) what I was looking for and kept me updated on my vehicle’s status until it arrived. Very pleased! This is my third mini (2 door hard top S this time). Thank you to Alex as well for helping me set up my phone. Jemar made the paperwork smooth. All around positive experience. More

I recently purchased a 2021 Mini, working mostly by phone or email (due to covid restrictions) with Jay Sofranec at Cincinnati Mini. He went above and beyond in order to get me the car I wanted. A very p or email (due to covid restrictions) with Jay Sofranec at Cincinnati Mini. He went above and beyond in order to get me the car I wanted. A very positive experience! More

Excellent buying experience. Travis has provided excellent response to all our questions. As new Mini buyers we have had many, some during his personal non work time. We would c Travis has provided excellent response to all our questions. As new Mini buyers we have had many, some during his personal non work time. We would certainly recommend his full service approach and the cooperation of the dealership in helping us make this important decision. More

Best car buying experience ever!! I worked with Dean Stathes to buy my first Mini convertible and it was my best car buying experience ever. I have owned a Mini since 2003, thanks to C I worked with Dean Stathes to buy my first Mini convertible and it was my best car buying experience ever. I have owned a Mini since 2003, thanks to Cincinnati Mini. I didn't have a sales person the first 2 times since I found the car and ordered it but this time I knew I wanted a Mini convertible and I wanted it now, so I could enjoy summer driving. Dean found an available convertible with manual transmission and I loved it. He made everything easy and quick. I have already told everyone who admires my cute little car to go to Cincinnati Mini and if they can see Dean, all the better. More

Happy Louisville Customer When the Louisville MINI dealership abruptly closed, the Cincinnati dealership stepped in and did a fantastic job of bending over backwards to get me When the Louisville MINI dealership abruptly closed, the Cincinnati dealership stepped in and did a fantastic job of bending over backwards to get me into the specific MINI that I wanted. The combined team of Holly and Jay worked to find me a similar existing manual transmission, but when that didn’t work out, they guided me through the build process, pulled some strings to get me into the last build order for 2019, and even managed to allow me to keep a manufacturers incentive that was about to expire. 9 weeks later, my car arrived - There were a few bumps on the pick-up day, but Brittany, Jay, and Jemar smoothed then all over. (They even threw in a cute stuffed dog, affectionately named “Cooper Pooper” for my 8 year old daughter, which was a thoughtful touch.) So far, after 3 weeks, I’m extremely pleased with the purchase and hope to be back in 3 years when my lease is up. More

RIP Mini Ownership 2006-2019 I love Minis and got my first 2 at Cincinnati Mini. They always had the best Customer Service out of all the Mini Dealers in Ohio. However, the serv I love Minis and got my first 2 at Cincinnati Mini. They always had the best Customer Service out of all the Mini Dealers in Ohio. However, the service level seemed to be on the decline over the past couple of years so I have turned to other dealerships in Ohio. This past month, when I was looking to turn in a Countryman I acquired from another dealership in 2016, I decided to reach out to Cinci Mini again and was connected with Travis Holley. I told him exactly what I was looking for but he tried to tell me that the new Countryman was the car for me, even tho I specifically said I didn't want another. He completely disregarded that saying the new ones were way better and I would like it more. While "way better" didn't really tell me anything, it didn't matter because I did not want another Countryman due to the size - I wanted to go back to a smaller car. Travis was slow to respond but continued to send messages about once a week telling me what the type of car I should want and pricing out those instead of listening to the clear, succinct info I was providing him and working with that. After owning a number of Minis for 13 years, manual, automatic, S, Countryman, Hardtops, etc, I am very familiar with what is available, which I explained numerous times. The communication process was very frustrating, he was slow to respond, and did not listen to wI hat I wanted. After 13 years of Mini Ownership, I switched brands when I found another dealership who was accommodating and easy to work with. More

Love my Mini Travis was a good sport through the whole experience! I love my new girl “Mini Pearl” and if you are looking to get one...this is the place! Travis was a good sport through the whole experience! I love my new girl “Mini Pearl” and if you are looking to get one...this is the place! More