Chula Vista Kia

This is the only dealership I went into that both Sales Agent and the Manager both met to greet me as we came in to meet me at the door. That day I even decided to come in 2 hours ahead of my schedule and Agent and the Manager both met to greet me as we came in to meet me at the door. That day I even decided to come in 2 hours ahead of my schedule and notified them 30 mins beforehand. The culture of this delearship is truly unmatched having been a a lot. If I can give 10 to all I would. Because a dealership experience is always a collective effort. I even remember the receptionist followed and checked on us when after 30 mins saw went back to my vehicle and thought no one has attended to me. I told him I was with my agent Joel already and was just getting something in my car. Such small gestures of concern and courtesy that really impacts a customer’s experience. I have been to a few visits prior to this and prior to entering I prayed to God to before entering the shop that day and beyond the car I got, I am grateful with this experience. God bless this team more. More

Very helpful and communicated all the way through, was thorough and friendly.the reason why I always come back for my services. thorough and friendly.the reason why I always come back for my services. More

Great service! Love my service advisor Mario. Thanks for your help. This been my Kia dealer since I bought my first car years ago…❤️❤️❤️ Love my service advisor Mario. Thanks for your help. This been my Kia dealer since I bought my first car years ago…❤️❤️❤️ More

Daniel was extremely helpful! We were very satisfied with the service we received, Thank you . We were very satisfied with the service we received, Thank you . More

Daniel was very helpful. He was very welcoming and made the service visit a very pleasant one. He was very welcoming and made the service visit a very pleasant one. More

Efficient ! Customer service is very good. . Assigned to me to handle maintenance was Daniel. Who is very nice. Attended all my questions and explain things.. Customer service is very good. . Assigned to me to handle maintenance was Daniel. Who is very nice. Attended all my questions and explain things.. More

They do not do accurate multi point inspections with the oil change. Last time I was here I had my transmission serviced and then when I came for my oil change they said I still need my transmission service oil change. Last time I was here I had my transmission serviced and then when I came for my oil change they said I still need my transmission serviced on the next visit. When I questioned them about it they said whoever did my multi point inspection didn’t look into my history far enough. I also had an issue with another Kia where they said they were covering my transmission under warranty, it was at 90,000 in milelage and then the service advisor said I needed to come and pick up my car because they would not be able to work on it since it was no longer covered after is had been stolen. It was only stolen because of an issue with Kia’s that made them easy to steal. Which there is a lawsuit in regards to Kias being easy to steal and now from 2021 and on they fixed the issue. While the people at the dealership are very nice and friendly I am overall upset with Kia as a company and with the inaccuracy of communication given by the service advisors at this location. I will never buy another Kia More

They were very helpful with the date and time. They completed the issue with a few other task on time. They completed the issue with a few other task on time. More

Great service they provide us very good information in regards of our car the we purchased thank you regards of our car the we purchased thank you More

I was treated kindly and professionally, from the moment I made my appointment and including when I had to cancel my first appointment at last moment. The same when I took my vehicle in for service. I made my appointment and including when I had to cancel my first appointment at last moment. The same when I took my vehicle in for service. More