Chula Vista Ford

Car drove better before I took it in on a recall. They charged me for an alignment they said I needed, now my car will jerk all the sudden on the freeway. I knew something was off in my steering They charged me for an alignment they said I needed, now my car will jerk all the sudden on the freeway. I knew something was off in my steering but it never ever did that before. When I asked them what they found, they said, their mechanic definitely found a problem but they can’t tell me because I haven’t paid the $270 diagnostic fee. That’s a safety issue!!!! They’d rather collect their fee then tell you your car needs this , we will schedule you in for this date and it will be this much. I also have an emissions sensor needing replaced . I asked them how much to replace it? They said they couldn’t because I needed to pay an additional $270 for a different diagnostic fee. So in all, they wanted a total of $540 plus dollars, just to tell me they can fix what they already know needs fixed, plus parts and labor! That’s horrible customer service. On the plus, they did come pick up my car and drop it off. I regret answering the stupid recall. 🤦🏻‍♂️ More

I I made an appointment for an oil change. I got there before 10:00am. I was ignored waited a long time to get car Checked in. I waited 3 hours. They were suppose to do a recall on the compute I got there before 10:00am. I was ignored waited a long time to get car Checked in. I waited 3 hours. They were suppose to do a recall on the computer and I just said, I have to leave . . I’m just wondering if the last oil change can be done in National City. More

I just want to give a huge shout out to my service advisor, Jose Gomez. Very knowledgeable, great customer service. I will definitely recommend him. advisor, Jose Gomez. Very knowledgeable, great customer service. I will definitely recommend him. More

The service department was great. They were able to schedule me on a same day appointment and handle the two recalls that I had and the service for me. I couldn't be happier They were able to schedule me on a same day appointment and handle the two recalls that I had and the service for me. I couldn't be happier More

Our Advisor Darren was a pleasure to deal with, got us in and out quickly and communicated throughout and out quickly and communicated throughout More

I paid for a pwi and they couldn’t even properly access my vehicle. Instead of telling me what exactly was wrong with my car. Instead they said it was miscellaneous, such a waste of time and money. Also th my vehicle. Instead of telling me what exactly was wrong with my car. Instead they said it was miscellaneous, such a waste of time and money. Also they seemed to not care to help me since I didn’t want to take on the 10k bill they gave me to fix my car. I was clear in the beginning I didn’t know what was wrong with the car and if they wanted me to spend my money the least they could do is tell me all that’s wrong than just send me on a wild goose hunt one issue after the next. They also don’t even take mobile payment, this is just a old and poorly ran ford dealership that needs a intervention if it’s going to improve it’s service needs. More

Everyone involved did a great job communicating what will be done and expectations. Car was clean and felt wonderful driving as I left dealership be done and expectations. Car was clean and felt wonderful driving as I left dealership More

I had a great experience with Chula Vista Ford, especially with John Stevens in the service department. I originally came in because my Navigator was making an unusual noise at startup, and I also especially with John Stevens in the service department. I originally came in because my Navigator was making an unusual noise at startup, and I also needed a battery replacement and general inspection. John really went above and beyond trying to figure out the source of the noise. He brought in and consulted with several people in the service department to get additional opinions and did everything he reasonably could to help diagnose it, short of bringing in a specialist. I really appreciated that he didn’t just brush it off when there wasn’t an obvious answer. Throughout the process, John was professional, knowledgeable, responsive, and made everything easy. The inspection also identified several other items I should keep an eye on and follow up on, and he explained everything without making me feel pressured into unnecessary work. Overall, I was very impressed with the level of effort and customer service. John genuinely seemed interested in helping me understand what was going on with my vehicle rather than simply getting me in and out. Highly recommend John Stevens and the Chula Vista Ford service department. More

Excellent customer service from Darren Bruce ! !! Vey helpful and informative! Hope to see him again in the future! !! Vey helpful and informative! Hope to see him again in the future! More

Got what I needed fixed and will fix what is recommended! Thanks Chula Vista ford Thanks Chula Vista ford More