Chula Vista Ford

Have had an absolute nightmare situation with everyone involved at this dealer. Was supposed to have a home charger ordered when I purchased the car as part of a rebate. Was told A MONTH later that the or involved at this dealer. Was supposed to have a home charger ordered when I purchased the car as part of a rebate. Was told A MONTH later that the order was never placed after being given the run around by multiple different people at the dealer who have no idea what to do to help me because no one has “done it before”. They made me go to the dealer because they had it “in stock” then told actually we don't. Finally they loop the Director of Ops “Taylor” who informs me the charger had never been ordered and half xxx apologized and says to call Tuesday if I haven’t heard from him. Call Tuesday and he tells me he will check on it and call me back….. Never calls me back. Call again today and get told he will call me back, have absolutely zero faith that he will. Every time I speak with him on the phone he has absolutely zero empathy towards my situation and is always rushing me off the phone and cutting me off. This dealership is absolutely terrible and recommended people buy their vehicles from another dealer. More

Beware of hidden fees. None of their listed prices are true. Example: $1500 for a car alarm. Me: “Keep your alarm” Them: “We can’t “ Ridiculous. Don’t waste your time here None of their listed prices are true. Example: $1500 for a car alarm. Me: “Keep your alarm” Them: “We can’t “ Ridiculous. Don’t waste your time here More

ALSO Avoid at all costs! ! NO STARS. We paid EXTRA for an alarm we have yet to obtain. The alarm company said they had no record of our "appointment" yet we took time off o ! NO STARS. We paid EXTRA for an alarm we have yet to obtain. The alarm company said they had no record of our "appointment" yet we took time off of work for the "scheduled appointment" Chula Vista Ford said we had. I've called almost daily, have been left on hold and only allowed to leave a voicemail. Funny how they can't stop calling when they want your money, I mean your business and yet when they have to follow through with what a contract says, they DRAGGGG there feet! STILL WAITING ON A CALL, ON AN ALARM, OR MY HARD EARNED MONEY BACK! More

Avoid at all costs. It took 3 months to get a title for my vehicle that I purchased from them because they didn't know how tonhandle an out of state sale apparently. I a It took 3 months to get a title for my vehicle that I purchased from them because they didn't know how tonhandle an out of state sale apparently. I am also still owed 2 items on my due bull for my purchase that after 6 months I have still not recieved. Brando the sales rep I worked with is worthless. He doesn't answer emails, calls or texts. Any calls or messages I would send in to the dealership trying to get this resolved went unanswered or the usual "Brando will call you back once he is available". More

YOU'RE NOT SUPPOSED TO GET GOOSE BUMPS AT A CAR DEALER! !" This is what I told Brando after seeing the deal in writing at the dealership. We had discussed the deal 3 hours earlier over phone and I had to d !" This is what I told Brando after seeing the deal in writing at the dealership. We had discussed the deal 3 hours earlier over phone and I had to drive 2 hours to get there but because I've been damaged by every other car dealer, I was expecting the numbers to be different once I got to the dealership, as I read down the numbers, they were exactly as we discussed. Then it happened again in the finance office and I told Juan, "YOU'RE NOT SUPPOSED TO GET GOOSE BUMPS AT A CAR DEALER!!" I mentioned to them earlier, before driving to the dealership, that I did not want to purchase any additional items for the vehicle. Juan had me out of the finance office in what felt like 20 minutes. "I GOT GOOSEBUMPS", from being thoroughly listened to by everyone including Elyse..., and then, Rufus, Brando and Juan following through with exactly what I asked for. "AMAZING!" More

I recently bought a 2018 Kia Optima from Chula Vista Ford I just made my 3rd payment on September 20th. On September 28th my check engineight came on with the code p3126 which stands for excessive main and r I just made my 3rd payment on September 20th. On September 28th my check engineight came on with the code p3126 which stands for excessive main and rod bearings wear. I contacted Ford who sold me the car saying it came with no warranty! They told me the problem needed to occur within 30 days for them to be liable! However the very day I bought the car I remember distinctly inquiring what if something major goes wrong with the car and at the time of signing for the car I was told 90 days. So now I'm obligated to continue Maki g my payments each moth for a car that in order to be operable it needs a new motor and Chula Vista Ford just raises their hands in the air basically saying it's not their problem! I know for a fact that the car they sold to me they had just that very day taken in as as Trade in so there is no way they had the time to do a diagnostics test on the car before selling it. They wouldn't allow me to take it off the lot until they had the chance to "clean" it so they knew nothing about this cars condition yet sold it to me for over $12,000 ! And now refuse to except any responsibility for the fact it needs a new motor which had they checked the car in any way they would have seen the Vin number had been entered into the system for the code p1326 back in 2020 and again in 2022 ! More

Shout out to an outstanding man, Tom Walker. Honest, loves his job, loves people and makes your day better. Thanks Tom for all you do! Honest, loves his job, loves people and makes your day better. Thanks Tom for all you do! More

Is zero stars possible? We ordered a 2023 F350 in October 2022, as the truck was shipping I was informed for the first time that I was required to pay for the dealer options We ordered a 2023 F350 in October 2022, as the truck was shipping I was informed for the first time that I was required to pay for the dealer options. The general manager waived the fee since it was not included in my contract. We then sold our truck to CVF and Gabriel promised payment to us (above paying off the loan) in 3-5 days. CVF proceeded to sell my truck 2 days later WITHOUT receiving title. So the truck is sold still registered and titled to me, before even paying off my loan so the bank can give title to CVF. Now they have been paid for my truck and the new truck but I have not yet been paid $5000 due to me because per Scott (sales manager) they cannot release until they receive title for my truck (even though they sold without title). oh...and apparently in 2 weeks time CVF no longer has a general manager, only Scott...that will not accept or return my call. RUN don't walk away from CVF! Find another ford dealer... More