Chuck Patterson Toyota Dodge

They are friendly & take the time to find out what you are looking for. This was the fastest car buying experience I’ve ever had! are looking for. This was the fastest car buying experience I’ve ever had! More

The absolute worst customer service, and service in general, I have experienced in 56 years of vehicle servicing. On 6/2/23 I took in a 2002 Dodge Dakota with only 72,000 miles on it for repair of a f general, I have experienced in 56 years of vehicle servicing. On 6/2/23 I took in a 2002 Dodge Dakota with only 72,000 miles on it for repair of a flickering light problem and authorized $ 769 in general maintenance, and please fix the lights. 3 days later, service advisor Billy Folks asked for approval to replace 2 allegedly broken exhaust bolts. I said ok, but please fix the lights. I never heard from him again, ever, despite multiple phone, text, and email messages. A month later another service rep, Arlen Bidwell, finally responded to my texts, said he would get right on it. Over another month went by, Arlen saying they were having trouble finding a part. I went on eBay and found the right part in 10 minutes. I sent that to Arlen, who said Chuck Patterson was afraid to install a used part, but he had found a workaround - a battery cutoff switch which would keep the battery charged and everything would work. I said ok to install a cutoff. On August 10, 2023, now 70 days without my truck, I went to pick it up. Arlen Bidwell made sure I paid $3,247.00, before we walked to the back of the lot to pick it up. Of course it didn't work, and they hadn't even checked it out before they took my money, which included $2,050.00 for "diagnostic" work by technician P. Talyn on the light problem they never fixed and never even tested before they took my money. Two days later Arlen called and said please remove your truck from our premises. Now, not only do the lights not work, neither do the door locks or the windshield washer, and who knows what else. And they didn't even hose it down after parking it under a tree for two months . I consider this fraud in that they took my payment under the false representation that the "workaround" would solve the problem. They refused any adjustment on the bill - Arlen Bidwell said "well, you have a nice running truck." Neither the service manager nor the tech had the courage to talk to me. BTW - this truck was purchased new at Chuck Patterson Dodge by my father in 2002, and has never been serviced anywhere else. Las prior payment was 1/31/20/for $3,868.12. This is warning to the wise. They clearly have no idea what they are doing, or how to treatcustomers. I will be pursuing appropriate legal action for fraud and unfair business practices. John A. Lawrence "Lawrenlaw@aol.com" 310-721-3549 More

Darren was extremely helpful when I was at the dealership in Chico. He is the Best! The service was excellent. Thank you, Iris in Chico. He is the Best! The service was excellent. Thank you, Iris More

Chuck Patterson is the best dealership and service department in the north state. I would highly recommend them to anyone Dan and the rest of the service department is awesome! department in the north state. I would highly recommend them to anyone Dan and the rest of the service department is awesome! More

Everyone was very friendly and pleasant staff. The facility is very clean. Very happy with the visit overall The facility is very clean. Very happy with the visit overall More

Darren has great customer service. Explained what my car needed and why. Answered all my questions. Explained what my car needed and why. Answered all my questions. More

Darren was the service person and he was professional and super efficient. My car was brought in for n oil change and was done in a timely manner. Thanks also for the Scrub's car wash coupon. super efficient. My car was brought in for n oil change and was done in a timely manner. Thanks also for the Scrub's car wash coupon. More

Went in for an issue. They fixed the issue. Can’t ask for more than that. They fixed the issue. Can’t ask for more than that. More

Great experience overall everything was smooth and easy. Jeff was very patient and knowledgeable about the cars he wasn’t pushy like some in my previous experiences, so it made car shopping enjoyable! Jeff was very patient and knowledgeable about the cars he wasn’t pushy like some in my previous experiences, so it made car shopping enjoyable! More

We had the unfortunate experience of needing to replace our alternator. We were in essence, stranded, in Chico. We were able to get our vehicle in quickly, the issue was identified, and fixed within 3 d our alternator. We were in essence, stranded, in Chico. We were able to get our vehicle in quickly, the issue was identified, and fixed within 3 days. They communicated with us every step of the way. It was great. More