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Chuck Anderson Ford

Excelsior Springs, MO

4.6
1,462 Reviews
Chuck Anderson Ford was founded in 1974, when Chuck and his family purchased the dealership and moved to Excelsior Springs. The dealership has continually grown and expanded to meet the needs of a growing community while maintaining its friendly, family-owned customer service values. Over the years, many long-term relationships have developed with our customers, who we consider friends. Our clients have high expectations for the cars they drive, and equally high expectations about the dealership professionals who serve them. Ford vehicles are widely recognized to be among the best in quality, reliability, and value. Ford dealers are well known for their award-winning commitment to customer satisfaction in both sales and service. Chuck Anderson Ford has proven to be amongst Ford's best in customer satisfaction by being recipients of the President's Award of Excellence. We invite you to visit our dealership, and experience the pride every one of our employees takes in the vehicles we represent and the service we provide our customers. "Big enough to serve, small enough to care"
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1910 West Jesse James Road

Excelsior Springs, MO

64024

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Showing 1,462 reviews

March 26, 2025

Every thing went smooth purchased my hehicle and out the door I went. Full tank of gas and everything More

by gt7580
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Chuck Anderson Ford responded

Thanks for the great feedback! We're glad to have met or exceeded your expectations!

March 26, 2025

Helpful and diligent. Everyone at the dealership was very friendly to my wife and i. I would definitely refer a family member or friend to Chuck Anderson Ford. More

by rhowar66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Chuck Anderson Ford responded

It was a pleasure meeting you guys! We look forward to serving you again in the future!

March 09, 2025

Nick did a great job helping us out on my truck repair and keeping me informed on what was going on. My son was using my truck while I was out of town and we had a problem with the power steering unit, N More

by johncoxon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Chuck Anderson Ford responded

John thanks for the great feedback on your recent visit to our service department! We're glad to have gotten your kiddo back on the road!

March 08, 2025

Good service and great people will be back for sure the staff are super nice More

by TMP69.TMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2025 -

Chuck Anderson Ford responded

Thanks for the greatfeedback! We appreciate your business and look forward to seeing you next time!

March 06, 2025

Started service right on time The service was completed quickly. Nice customer waiting area complete with good tasting coffee. More

by arnolds74
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Chuck Anderson Ford responded

Thanks for the great feedback on your visit to our service department!

February 17, 2025

Made appointment for a Saturday service was completed within an hour. The only complaint I have is I was charged more than the amount in my service completed text ($118.90 text showed due but was charge More

by KEVDOGANDROBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Chuck Anderson Ford responded

Looks like you paid with a credit card. There's a 2.5% surcharge on credit card purchases, however if you'd like to pay with a debit card there is no charge.

Feb 25, 2025 -

KEVDOGANDROBIN responded

Understand it was a service fee to use a credit card but should have been told that upfront. Especially in times like these when most everyone uses credit cards and a 2.5% fee makes a difference when on a budget.

Feb 25, 2025 -

Chuck Anderson Ford responded

We understand, we do have multiple standup displays showing the charge. If you'd like, we'd be more than happy to reverse the charge and switch the form of payment to a debit card.

Feb 25, 2025 -

KEVDOGANDROBIN responded

Thank you for offering but I’ll just leave it alone and move on. I apologize that I didn’t see the standup displays.

February 10, 2025

We loved this dealership so much, we back and purchased a new Bronco Sport a few days later. Not only is this a family dealership, they make you feel like family! Myles was again an awesome salesperson to wo More

by K Lake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Chuck Anderson Ford responded

Thanks for the great feedback! We hope you love your new Bronco Sport! Feel free to reach out if you have any questions about it!

February 06, 2025

As always, a positive and seamless buying process at Chuck Anderson Ford. I moved out of state recently and after having purchased vehicles here for 20 years I wanted to continue - the virtual buying ex More

by MISTY.EALES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Chuck Anderson Ford responded

Thanks for the great feedback Misty! We hope you love your new Expedition!

January 20, 2025

I came in 2 days in a row. Once for the truck and once for the Edge (both for the works). It took 1 hr for the truck and 1/2 hr for the edge, both had appointments. I know time More

by meverett50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Chrisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

Thank you for being understanding! We'd love to be able to do 1/2 hour oil changes on everything...sometimes it's just not in the cards if the vehicle ahead of you requires more than anticipated repairs or maintenance. Also! Please keep in mind that we will pick up your vehicles at your house, perform service on them, then return them, at NO COST to you!

January 19, 2025

We are very pleased. They tried their best to fix my car. However, it didn't work!! That stupid message still comes up with that annoying ding, ding, ding. More

by dmischlich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Setter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Chuck Anderson Ford responded

That is so frustrating! Pleas send our general manager and email with what message is popping up and he'll look into how we can get that corrected for you. His email is: nick.anderson@chuckanderson.com

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