Chrysler Dodge Jeep Ram of Willoughby

Uninformative & Unconcerned This place cares nothing about the customer, only the sale! Very uninformatiev & rushed! The salesman was garbage! He drove during test drive???? Sent This place cares nothing about the customer, only the sale! Very uninformatiev & rushed! The salesman was garbage! He drove during test drive???? Sent me home In a half cleaned car, with horrible (non-tredded) tires! He didn’t even inform me that I had a Sirius XM trial going. I just discovered that on my own a month later! NEVER GOING BACK THERE, I’D SUGGEST YOU DON’T EITHER!!! More

Horrible first buyer experience First, I had called in advance to set up a test drive with Ed. I show up on time, only to have him with another scheduled customer. I watched as he ra First, I had called in advance to set up a test drive with Ed. I show up on time, only to have him with another scheduled customer. I watched as he ran between her and me to answer our questions. Never having his full attention Second, his personal phone was ringing constantly. He explained that it was because he recently put his rental properties on Craigslist’s so he was getting all this attention. Hello, I’m here to buy a 23k car, can I please have your uninterrupted focus? Or discuss things without your phone going off every 10 minutes? Third, I was there for FOUR AND A HALF HOURS. Majority of the time was eaten by them “working with the banks”. 4 hours worth? When he presented me the numbers, it was written on scrap paper with just the month payment x # of months. When I asked the interest rate— he replied “oh, I don’t know. I didn’t write it down”.... this exact behavior was repeated multiple times. He never seemed to know the interest rate, nor did the payments ever make sense Fourth, I asked for the out the door price of the car, twice. Where he replied “that takes awhile to calculate”... so I never got it... because knowing the price of car isn’t important? Fifth, the final “I’m out” moment was when I was exhausted for being there for 4.5 hours, I was ready to leave and both Ed and another salesman tag teamed by telling me the deal “needs to happen tonight because they have a guy looking at my trade in tomorrow morning!” (Cough cough, straight bull. You mean you’re already offering my trade in for sale without the title?) I declined and said that I wanted to sleep on my options, they both guilted me again. Pressuring me. I felt very uncomfortable and ashamed that I didn’t want to make a decision in that moment. “The deals need to be in tonight. Don’t make me look bad”. I ended up storming out. Horrible horrible experience. Ended up buying a car else where. I shared my experiences with others and they all replied that there was extreme shady business with the numbers. Way to take advantage Ed. More

Great Brian had a smile on his face from the moment we met. He had a true interest in my needs and was 'right on target' with the vehicle. Brian had a smile on his face from the moment we met. He had a true interest in my needs and was 'right on target' with the vehicle. More

Excellent customer service Erik was very helpful in helping us to find exactly what we wanted at a price we could afford. He was professional, courteous, and efficient. He eve Erik was very helpful in helping us to find exactly what we wanted at a price we could afford. He was professional, courteous, and efficient. He even worked with us through e-mail prior to meeting, and gave us all the information we needed so that we could make an informed decision since the dealership was an hour away from us. It was definitely worth the drive and we fully recommend this dealership and Erik Green! More

Great Job Great dealership they do all they can to get u approved I currently have bought 6 vehicles Frrom this A1 dealership I highly recommend you stopping Great dealership they do all they can to get u approved I currently have bought 6 vehicles Frrom this A1 dealership I highly recommend you stopping by More

A+ every step of the way . Dominick Ambrose is extremely friendly, personable and attentive to my desire for the type of vehicle I wanted and the price I could afford to pay. . Dominick Ambrose is extremely friendly, personable and attentive to my desire for the type of vehicle I wanted and the price I could afford to pay. I would, and ALREADY HAVE, referred another potential customer to him. More

Best car buying experience ever! After having a very frustrating experience with a different dealership, I was recommended to Adventure by a relative who had a wonderful experience wi After having a very frustrating experience with a different dealership, I was recommended to Adventure by a relative who had a wonderful experience with them. From the moment I walked in, I was put as ease with the friendly staff and atmosphere. I honestly didn’t even feel like I was at a car dealership they made me so comfortable. From my salesman Bob Lytton to the finance department, they went above and beyond to make the sale possible and to make sure I was satisfied. I would recommend them to anyone. More

Great experience! My sales person Kenny Irons and Sales manager Sean Burke were absolutely amazing. They made the car buying experience easy and not stressful. I highly My sales person Kenny Irons and Sales manager Sean Burke were absolutely amazing. They made the car buying experience easy and not stressful. I highly recommend Kenny Irons to anyone looking to buy a car! More

Amazing experience After going to several car dealerships, I was told I couldn’t get financed for a car. I was driving around in an old junker with the weather in the 30 After going to several car dealerships, I was told I couldn’t get financed for a car. I was driving around in an old junker with the weather in the 30’s with no heat. I walked into adventure and Ken Irons helped me pick out the perfect vehicle- which I immediately fell in love with. He went above and beyond what a the typical salesperson would do in order to find a vehicle that worked for my needs, as a single mother commuting to two jobs. In addition to working with my situation with absolute confidence, he provided an excellent customer experience. He even brought crayons for my toddler to color with to keep him happy and occupied during our transaction. He listened to my needs, walked me through the process, and was very thorough. I left as an estatic customer with a heated, safe vehicle for the winter ahead of us; a reliable vehicle that will last me years. I would highly reccomend both Adventure and Ken to anyone looking for a new vehicle, and I’ll be coming back again in the future. More