Chrysler Dodge Jeep Ram of Willoughby

Eric took care of, was a man of his word. Overall great experience and great service! Overall great experience and great service! More

I cancelled an extended warranty contract with AGWS. It was confirmed cancelled on 2/11/2025. Since then, Edwin and his team have been holding the refunded amount. They have lied twice saying the ch It was confirmed cancelled on 2/11/2025. Since then, Edwin and his team have been holding the refunded amount. They have lied twice saying the check has been sent out, with the final lie stating Ally would be the one to initiate the withdrawal of the funds. I contacted Ally who had no record of any checks being sent, and confirmed there have been no instances in which Ally pulls funds from a dealership account. They have refused to provide and proof or evidence the deposit has been initiated despite asking many times over 2 months. It took me hundreds of calls over the month of January to finally reach someone besides a salesman to initiate the cancellation to begin with. You should have no trust in anyone above the salesman level. HD on the other hand, was a fantastic person to work with. At this point, they are thieves. I have since filed a complaint with the BBB and Ohio Attorney Generals office, Consumer Protections division. More

I recently traded in my well-maintained truck with only 8,800 miles for a vehicle that could better accommodate my growing family. Opting for a licensed dealership, I anticipated a seamless and trustworthy 8,800 miles for a vehicle that could better accommodate my growing family. Opting for a licensed dealership, I anticipated a seamless and trustworthy transaction. However, my experience has been far from satisfactory. Tire Condition Post-Purchase: Shortly after leaving the dealership, I noticed that all four tires on my newly acquired vehicle were significantly worn, with one tire exhibiting a deep cut—a potential safety hazard that could lead to a blowout. I promptly returned to the dealership to address this critical issue. Dealership’s Response: Upon presenting the unsafe tire condition, the dealership acknowledged the problem but offered to replace the tires at their “cost,” quoting $271 per tire. This price seemed inflated, especially when identical tires are available at reputable retailers like Walmart and Amazon for approximately $198 per tire. Despite providing evidence of these lower prices, the dealership stood firm on their quote, leading me to seek tire replacement elsewhere. Financial Implications: As a result, I am now facing an unexpected expense of around $1,000 to ensure my vehicle is safe to drive—an outcome I did not anticipate when trading in a nearly new truck with excellent tires. Conclusion: This experience has been profoundly disappointing. I trusted the dealership to provide a vehicle in safe and satisfactory condition, which is a reasonable expectation when purchasing from a licensed establishment. The lack of accountability and unwillingness to address a clear safety issue has not only caused financial strain but also eroded my confidence in this dealership’s commitment to customer safety and satisfaction. I hope this review serves as constructive feedback and prompts the dealership to reassess their quality control and customer service practices to prevent similar situations for future customers. More

I want to compliment all of the staff/sales people at your establishment. I was greeted warmly and hospitable by everyone. Eric stood out to me. He was smiling, friendly, accommodating, and patient. He i your establishment. I was greeted warmly and hospitable by everyone. Eric stood out to me. He was smiling, friendly, accommodating, and patient. He is knowledgeable and polite. I felt very comfortable with him and eager to get into a newer car. I appreciate everything he did to help me through the process. I am telling my friends and family about my positive experience and how I will definitely be returning to purchase again. Thank you. More

I was hesitant at first to buy a car from a dealership, but after I met Eric that changed. He made me feel so conformable and answered every question I had with such a great attitude. I'm so happy and gla but after I met Eric that changed. He made me feel so conformable and answered every question I had with such a great attitude. I'm so happy and glad I made the decision to buy my first Jeep. Thank you Eric and CDJR of willoughby for such a pleasant experience!!! More

Got the my new 2024 Jeep Grand Cherokee from this dealership, and let me tell you... I LOVE IT! Everyone was so nice to me, especially our salesman Eric. He was so professional and answered every sin dealership, and let me tell you... I LOVE IT! Everyone was so nice to me, especially our salesman Eric. He was so professional and answered every single question that I had. I highly recommend him as your salesperson. More

Terrible dealership. The service manager was the only person that was good at their job. The general manager, Tyler Smith, would not return my calls. Don’t ever go here The service manager was the only person that was good at their job. The general manager, Tyler Smith, would not return my calls. Don’t ever go here for service or to buy a car. They do not take care of the customer. More

Terrible experience. I was lied to multiple times throughout the process. The end result is over $6,000 of fees that I was told would be free. I was told multiple time I was lied to multiple times throughout the process. The end result is over $6,000 of fees that I was told would be free. I was told multiple times and asked multiple times and told it would be thrown in for free. Extra products were promised in writing that were never delivered. Lied to and ignored multiple times when trying to contact the salesperson after the sale. I thought this experience would be different than your typical lying car salesman promising something just to get a sale done. I was wrong. Avoid at all costs. More