Chrysler Dodge Jeep Ram of Willoughby

Terrible dealership. The service manager was the only person that was good at their job. The general manager, Tyler Smith, would not return my calls. Don’t ever go here The service manager was the only person that was good at their job. The general manager, Tyler Smith, would not return my calls. Don’t ever go here for service or to buy a car. They do not take care of the customer. More

A complete fraud. Written and verbal statements are documented. I am reporting this “dealership” to the BBB and everyone else who is associated with them. Our salesman Written and verbal statements are documented. I am reporting this “dealership” to the BBB and everyone else who is associated with them. Our salesman, HD, and the finance team have made many promises in writing and have failed to deliver. They have added in extras items that we didn’t agree to pay for such as GAP coverage and extended protection, which they said would be for free, but they charged us anyway. They agreed to, in writing, to get us other items for our car, which they never did. Multiple messages have been sent and the couple scant replies (after may attempts to reach them) we have gotten have been proven lies. And many more attempts at contact them have resulted with no replies. Please avoid at all costs. If you have any questions feel free to look at their BBB reviews. They promised to deliver items to us and said that they can’t because the items were on back order. The items weren’t on back order which I confirmed through multiple sources and let them know. Every single interaction was a lie and we have no response from them trying to rectify this. They got their sale and they were done with us. HD, our salesman said they would throw in the extended coverage for free multiple times; In reality, this was an additional $5,000+ in costs. I asked to have this GAP coverage removed. Once again, no response. This is something that they are contractually obligated to do, but they didn’t do it. Here is where we stand with this dealership: multiple items promised in addition to our vehicle (still haven’t received them and they lied about their availability months later when they were supposed to deliver within 30 days). I requested to cancel the GAP coverage that they said would be free (no response). I inquired about our extended coverage that they said would be free but ended up being over $5k. No response. Please avoid. I thought this would be a great experience; instead it has cost me and my family moths of anguish and they don't t even have the decency to reach out to my family to make things right even though they promised it to us (in a signed contract). This ruined what should have been a good experience for my family and they can’t even have the decency to reach out to us to make it right. More

Terrible experience. I was lied to multiple times throughout the process. The end result is over $6,000 of fees that I was told would be free. I was told multiple time I was lied to multiple times throughout the process. The end result is over $6,000 of fees that I was told would be free. I was told multiple times and asked multiple times and told it would be thrown in for free. Extra products were promised in writing that were never delivered. Lied to and ignored multiple times when trying to contact the salesperson after the sale. I thought this experience would be different than your typical lying car salesman promising something just to get a sale done. I was wrong. Avoid at all costs. More

After my poor mother bringing her jeep to this trash hole three times and only getting a rental once they go on and tell her it's the TPS! So after supposedly fixing this problem the jeep goes back into limp three times and only getting a rental once they go on and tell her it's the TPS! So after supposedly fixing this problem the jeep goes back into limp mode and the lights come back on! Well I've been a auto mechanic for 27 years and a diesel mechanic for another 16 I decided to scan the Jeep myself and after doing so it turns out to be the TPS sensor which is part of the throttle body and something we already paid for along with a gas pedal sensor that we already paid for Well after taking a good look at what they actually did I found a lose ground wire that was tapped with black electrical tape in stead of soldering it like professionals. This place is a joke and wouldn't bring a lawnmower to them. Beware!!! More

I waited over 12 months for them to call me for a recall part that they said would take 2 months. I send my car in for the service 10/31/22 and as of 11/21-22 they still have my car. I'm given bits and piec part that they said would take 2 months. I send my car in for the service 10/31/22 and as of 11/21-22 they still have my car. I'm given bits and pieces of information on my car, dates that they have not met and promises to call right back which are not returned. I am now being placed on hold for 30 minutes or until I hang up. I have called asking for General managers information in which no one seemed to know the name. Finally get a name Adam Black for General Manager and there is no Direct phone number. Operated transfer me to General manger Adam Black there is no introduction or confirmation that I have Adam Blacks voice message. I have tried to find information online which it states that David Constantine is the General Manager and there is no direct contact information to be found; unlike the other dealerships which list name, number and even a picture for there General Manager. I can not explain why this is happening because no on is being respectful in the service department. I believe I have become a joke to them and not a customer. Who transfer people and pretend they are not who I ask for and promise to call back and places customers on hold for 30 mins? I can't believe I have to go through this. More