Chrysler Dodge Jeep Ram Fiat of Bay Ridge

I purhcased a pre certiifed 2009 Jeep Cherokee in June 2012. Biggest mistake I ever made was going to this dealership. I spent the entire day there negotiating and then waiting for the Jeep to be re 2012. Biggest mistake I ever made was going to this dealership. I spent the entire day there negotiating and then waiting for the Jeep to be ready for delivery. Since i live an hour away I wanted to leave with the vehicle. Couple things were not working (heat, driver window made noise going up and down). They assured me they would repair all issues free of charge. I had to take a day off work to go back to Brooklyn for the repairs. I called ahead for service and told them I bought the jeep from them and these items were covered free of charge. Danny the Sales Manager at the dealership confirmed he did the same. I got to the service department at 7:00AM so I could be in and out fairly quickly. The day turned into a nightmare. I was told Danny never called and then had to wait for him to come in which wouldn't be until 10 AM. So I sat at the Service Department for 3 hours before they would even look at my Jeep since they needed Danny's authorization since there would not be a charge for the work. Okay so 3 hours later they get the okay. I sat there until 4:00PM when i was told my Jeep was fixed. I went out and tried my window and it worked better. I didn't try they heat because it was 95 degrees outside. Silly me. Once I got home and it was cooler out I tried and it still didn't work. I have bitten the bullet on that because I don't want to go back there for more aggrivation. I called my local CHrysler Dealer to find out if the heat would be covered under the exteneded warranty which I purchased for $1,950.00. The Chrylser Dealer did not have me as having an exteneded warranty. After at least 2 dozen calls to the dealership to try and get some answers, I finally found the name of the sales manager was Chris Arato and I started leaving messages for him. After another 2 dozen calls of leaving messages for him and never a return call, I tried to call the Finance guy since he was the one I purchased the warranty from. Since I don't remember the name of the person I dealt with, I spoke Chris Guzman and he told me I do not have a Chrylser Extened Warranty. I have something from the Portfolio Group which states if I live within 40 miles of the dealership I have to go back to the dealership and I have a $100.00 deductible and all repairs need to be approved thru this company. None of this was every explained to me at the time of purchase. I was not even aware you were able to purchase a warranty without going thru Chrysler and why would I want to? I have been trying to cancel the exteneded warranty for four weeks and still am getting the run around from this dealer and no one returns phone calls. I just wanna cancel the warranty and buy one directly thru Chrysler so I do not have to deal with the incompetency of this dealership. Stay far far away from them unless you want to be ripped off and lied to. More

I inquired about a chrysler 300 for my husband. He was very professional and very knowledgeable. He answered all my questions and went the extra mile to make me comfortable with making a purchase with Giu very professional and very knowledgeable. He answered all my questions and went the extra mile to make me comfortable with making a purchase with Giuffre. Unfortunately my husband decided to wait a while to purchase. But when were ready we will ask for Nester to service us as his customer service was great. More

Recently bought a 2012 Jeep Patriot from this dealership and I have went to previous Jeep dealerships, but I did not like the customer service and felt the saleman did not care about me and my interest. Onc and I have went to previous Jeep dealerships, but I did not like the customer service and felt the saleman did not care about me and my interest. Once I cam to Giuffre and met Nester Nall it was a great experience. He he listened to me and what I wanted. He tried his best and then some to make me happy with my purchase. He was very friendly and professional. I also want to give a shoutout to the salesman Adam as he helped me out also. He is very easy to talk to and also listens and answers all questions to are asked. These two are great salesman! More

From the ad on television to my entrance at Giuffre, I must say, has been a royal experience. The warmest group of people I have ever encountered from a sales experience that made me feel right at home. must say, has been a royal experience. The warmest group of people I have ever encountered from a sales experience that made me feel right at home. - Gene Coppola you were awesome, from every phone call I admire your genuine concern and calm personality assured me that I was choosing the right place; you really attended to my needs. - Edna, There should be one of you to greet me at every place of business I enter, you could brighten up the darkest day with your smile, I love your disposition. You deserve a raise!LOL!! - Adam, I will always be your "Eve":)! you know how to treat your customers, you know what I needed and supplied it, no hassle and no pressure to buy anything else. - Victor you were a real team player, trooper and I must say very patient, you stuck through the process, as lengthy as it was and you never made me feel bad about it! - Chris thanks for cutting me the best deal ever, you have a way with numbers, they added just right in my direction! -Danny!!! You were the frosting and Cherry on this most delicious experience, I was about to bring in my sleeping bag and never leave, thanks for the perks!! You guys were awesome, I felt right at home from the moment I walked in to when it came time to leave, the environment was very friendly and comfortable I would recommend you a trillion times over!! More

I have worked with Charis Victory for about a year tring to trade in my Jeep 2008 without going over budget. Charis Victory was professional and patient. On August 2, 2012 my Jeep had an appointment to trade in my Jeep 2008 without going over budget. Charis Victory was professional and patient. On August 2, 2012 my Jeep had an appointment for it yearly check up at the Jeep repair shop, I spoke to the repair specialist about my jeep 2008 gas mileage and decided to trade in the jeep for a newer model. That is when I met Nester Nall. Mr. Nester Nall from the first meeting was very polite and professional. We spoke about my concerns and he went to work to find the car that would fill my traveling needs. I would highly recommend these to professional Jeep employees to all my family, friends and community members. Thanks you Nester for directing me to my new 2012 car, and Thank you Charis for keeping me inteseted in the Jeep brand. From a very satisfied costumer. Ms. Dye More

This was my second time visiting this dealer (Guifree Jeep) and on both occasions it was great. The first time I bought a JEEP LIBERTY Arctic and I loved it, well my wife loved it and now I brought our f Jeep) and on both occasions it was great. The first time I bought a JEEP LIBERTY Arctic and I loved it, well my wife loved it and now I brought our friends-neighbor’s to buy a car after many bad experiences with ford, kia, and Hyundai. Nester Nall really wanted to make this deal happen the same day, so he got on his grizzly by giving us a great deal price wise and making sure the finance department helped us to the fullest. First he showed us thru the website then he took us to the car LOT to show us the vehicle and we loved it. He demonstrated all the features and very professionally performed all the paper work to get this DONE. What I really liked was that Nester along with the manger and the finance personnel stood late till 11:30 when closing is at 9pm to make this deal happen. Both times I went to guifree JEEP they filled the cars with gas and gave us a first free oil change. I WOULD RECOMED THIS DEALER because they work with you price wise and financially. Get the BEST FROM NEST!!!!!!!!!!!!!!! More

I definitely would recommend this dealership because I feel that its employees, like Nester Nall, want to genuinely help their customers feel satisfied and comfortable with the deal(s) they made. feel that its employees, like Nester Nall, want to genuinely help their customers feel satisfied and comfortable with the deal(s) they made. More

i am a recent customer of gene coppola @ giuffre crysler on 5th ave bayridge brooklyn... he has been truly great to deal with everything u look for when purchasing a new car... honest truthful just flat out on 5th ave bayridge brooklyn... he has been truly great to deal with everything u look for when purchasing a new car... honest truthful just flat out great! if u are going to do buisness there it is a must to ask and deal with him!!!!!!! More