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Chrysler Dodge Jeep Ram FIAT of Manhattan

New York, NY

Overview
Employees
Reviews
Vehicles
4.5
147 Reviews
Our dealership is staffed with only the best automotive professionals in the Manhattan NY area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chrysler, Dodge, Jeep, Ram and FIAT car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
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678 11th Ave

New York, NY

10019

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Showing 147 reviews

November 15, 2023

I found the experience at the dealer pleasant, I am very satisfied with the customer service. As well as the time that was taken out to assist me. My wait time was to my satisfaction. Kudos to all that made More

by DodgeRam4Ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic Anthony , Customer Service
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Nov 15, 2023 -

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

We're so glad to know you had a pleasant experience at Chrysler Dodge Jeep Ram FIAT of Manhattan! It's great that our team could provide the customer service and assistance you needed. Thanks for your kudos, we appreciate it!

November 03, 2023

Manny was incredible this is my second recall and I’m so lucky to get him twice. He assured me all was taken care of and my car was so incredibly cleaned. More

by Snowflake3366
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Nov 03, 2023 -

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

We're so glad to know that Manny provided you with excellent service during your recall visits at Chrysler Dodge Jeep Ram FIAT of Manhattan. It's great to see that everything was taken care of and the cleanliness met your expectations!

October 31, 2023

Brought my car in for it to be serviced, Geo is very nice and was able to address my needs. More

by AB1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geo, Customer Service
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Oct 31, 2023 -

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Thanks for putting your trust in our team at Chrysler Dodge Jeep Ram FIAT of Manhattan! We'll be sure to pass your kudos along to Geo and we hope to see you down the road at your next service!

October 25, 2023

Professional service, issue fixed within the day, fair pricing and a nice car wash as a bonus More

by pianos182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Oct 26, 2023 -

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Thanks for sharing your experience with our team at Chrysler Dodge Jeep Ram FIAT of Manhattan! Professional, prompt service is always our goal, and it's great to hear the car wash was appreciated. Until next time, drive safely!

October 25, 2023

Very unprofessional wasted my time driving from New Jersey to New York just to tell me the vehicle they made an appointment for me to see was sold the day before. Why make me an to come see a vehicle y More

by bellkenneth45
Purchase Time
Recommend Dealer
No
Employees Worked With
N/A
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Oct 25, 2023 -

bellkenneth45 responded

Very unprofessional

Oct 25, 2023 -

bellkenneth45 responded

Very disappointed with the quality of service. Your dealership offered me an appointment to come see a vehicle that was not even on the lot. They claimed that they sold the car a day before. Very unprofessional If you want customers please be honest with them. I drove from New Jersey to New York for nothing a waste of my time I would never recommend this dealership to anyone

Oct 25, 2023 -

bellkenneth45 responded

Please be honest from the start dont waste people time. If you don't have a vehicle just say you don't have it. I drove from New Jersey to New York for nothing.

Oct 26, 2023 -

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

We are sincerely sorry for any miscommunication made on our end. We strive to deliver a seamless and transparent purchase experience for our guests, and it is never our intention to mislead them regarding the availability of our vehicles. We understand we have let you down, but would appreciate the opportunity to straighten things out. Please consider contacting us directly. Thank you, Customer Care Team - CustomerCare@ManhattanAuto.com

October 24, 2023

Great support and very comfortable environment and I appreciate the service and I have no problem referring a friend More

by Seanthomaswhite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Solmarie Martinez
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Oct 24, 2023 -

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Sean, we're glad to know you had such a great experience at Chrysler Dodge Jeep Ram FIAT of Manhattan and we truly appreciate your willingness to refer us. Thanks for the support!

October 24, 2023

They delivered my car with an empty gas tank. When explaining that it was my first Wrangler and I had a few questions they couldn’t answer them for me. I tried contacting the dealership so they c More

by Stefanobandera
Recommend Dealer
No
Employees Worked With
Customer Service
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Oct 25, 2023 -

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Stefano, we are sorry to hear about your experience. We aim to provide the best customer service and its concerning to read that we may have fallen short. Please reach out to us directly at CustomerCare@ManhattanAuto.com so we can address any concerns or queries you may have regarding your car. Thank you, Customer Care Team

October 17, 2023

Outstanding Service. . Brought my car in for service.. Staff was very knowledgeable and answered all my questions and inquiries and made the experience great.. A+++ More

by kaneee58
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Oct 17, 2023 -

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

We're delighted to know that you had an outstanding service experience with us at Chrysler Dodge Jeep Ram FIAT of Manhattan. Our team is always here to help answer any questions and ensure you feel confident in your vehicle. See you next time!

October 17, 2023

Great service! On time. Washed my car. Stuck to the estimate. Nice people! Perfect experience. More

by Ronaldgordon.ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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Oct 18, 2023 -

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

Ronald, a perfect experience is what we strive for, so it's wonderful to see that we succeeded! Thank you for sharing and leaving Chrysler Dodge Jeep Ram FIAT of Manhattan a five-star review!

October 13, 2023

They did a great job they took care of me and had me on my way More

by Quincyrobinson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer Service
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Oct 13, 2023 -

Chrysler Dodge Jeep Ram FIAT of Manhattan responded

We are glad to hear that our team got you back on the road quickly! Thank you for choosing Chrysler Dodge Jeep Ram FIAT of Manhattan.

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