Chrysler Dodge Jeep Ram FIAT of Manhattan

Great experience I purchased a Jeep few weeks ago from Manhattan Jeep and Stacey and Rachel did a great job, customer service was awesome and no issue whatsoever. I purchased a Jeep few weeks ago from Manhattan Jeep and Stacey and Rachel did a great job, customer service was awesome and no issue whatsoever. More

TEN DAYS WITHOUT A CAR . This dealership is under new management/new owners and is WORSE than the previous owners. Been a customer for over a decade (closer to two). . This dealership is under new management/new owners and is WORSE than the previous owners. Been a customer for over a decade (closer to two). The last few years, I've left upset/unsatisfied EVERY TIME, the location is what keeps me coming back. They promised me a new piece for my bumper, then they fired the guy and wouldn't honor what was clearly written on my receipt. STUPIDLY came back again out of mere location convenience and the service is UNFORGIVABLE. Wednesday evening - Dropped off I asked for several small things, oil change, new wipers, missing hardware inside and out, and asked if my bike rack could be taken off the back tire. Day One - Thursday -- FRANK told me my jeep needed IMMEDIATE $3700 work. This was leaking, this is dire straights, new spark plugs, and on and on and on. Frank OFFERED to email me the list of repairs that my jeep needed ASAP. (something similar to what I experienced with VIVIAN a few years back). Day Two / Friday - No calls/No emails Day Three / Saturday - No calls/No emails Day Four / Sunday - they used to be open on Sundays. Didn't realize they were closed. Very Frustrated. Day Five / Monday -- Waited all morning, I had to call FRANK Monday afternoon. He said he misspelled my email and would send me the list of repairs AS WE SPEAK. Hung up, waited, and waited. Nothing. Day Six / Tuesday -- No calls/No emails Day Seven / Wed -- Called and spoke to SEAN the new manager. He was shocked at how long my jeep has been at their location (7 days now) and would speak to FRANK the following morning (Thursday) and would call me IMMEDIATELY. Day Eight / Thursday -- No calls/No emails. IGNORED by both SEAN and FRANK Day Nine / Friday-- I call AGAIN, Frank (transparently exasperated, sighing heavily, he's aggravated) tells me he will send the email. He only did the oil change. My jeep is ready to be picked up. DAY TEN - Saturday 8am -- Tracy is SPEECHLESS. He can't believe the state my jeep is in. My $250 bike rack is gone, not inside. They can't find it. Only 3 lug nuts (missing 2) on spare tire, oil change sticker still showing Oct 2018, and a brand new, very long scratch on my passenger door. TEN DAYS, the only thing done was the sticker for my registration was replaced. TEN DAYS without a car. NOTHING I requested, new wiper blades, oil change, missing hardware replaced, etc. NOTHING WAS DONE. And my stupid xxx is still waiting and wanting to give this dealership money ($3700) for repairs my jeep needs done IMMEDIATELY?? Tracy PROMISED me he would call AND email me before they closed at 4pm on Saturday -- he never did. More

Not Accomodating I leased a 2017 Jeep Grand Cherokee from Manhattan Jeep and at the time had a reasonably pleasant experience. Recently, my right corner tail light we I leased a 2017 Jeep Grand Cherokee from Manhattan Jeep and at the time had a reasonably pleasant experience. Recently, my right corner tail light went out which I understand is a standing issue with some jeeps. Since I leased the vehicle here, I contacted them to schedule service and requested a loaner car as I assume the service would be lengthy. I was told they do not offer loan cars and I could rent a car from Enterprise. This is unacceptable, as the tail light outage is not my fault and under warranty, so why should I have to pay for my transportation while they fix the problem., I would avoid this dealership at all costs. More

Great experience! Neil Iton is a true professional and really listened to what we wanted out of our car purchase/lease. In addition, we were able to give Neil a range Neil Iton is a true professional and really listened to what we wanted out of our car purchase/lease. In addition, we were able to give Neil a range we were comfortable with and Neil provided us with a couple options ultimately finding something that was in range and a better car than I expected to walk away with. Organized, honest - straight shooter, Neil was a pleasure to work with. More

Will never purchase from this dealer again Horrible experience. When I first leased 3 years ago hey failed to send me the registration sticker which resulted in multiple tickets. And now that Horrible experience. When I first leased 3 years ago hey failed to send me the registration sticker which resulted in multiple tickets. And now that I’m trying to finalize the lease 3 years later, I have not received any correspondence from the dealership and they don’t answer the phone. I call 10 to 15 times a day. More