Chrysler Dodge Jeep Ram FIAT of Manhattan

Bought a new Jeep Grand Cherokee High Altitude. Great salesperson - Patrick Austin. If you ask for him he will ensure you are well taken care off. salesperson - Patrick Austin. If you ask for him he will ensure you are well taken care off. More

Again iam forced to wait on my vehicle another week went by with no info from the service department this is way they treat essential workers do not bring your vehicle here !!!!! by with no info from the service department this is way they treat essential workers do not bring your vehicle here !!!!! More

higher lease cost upon signing and impossible return process My husband and I leased a Jeep here. We were mildly annoyed that the monthly cost of the lease was higher than the quoted price when we went to sign f My husband and I leased a Jeep here. We were mildly annoyed that the monthly cost of the lease was higher than the quoted price when we went to sign for it, but decided to go ahead with it. The car itself has been great. We are at the lease end, however, and have been placed in an infuriatingly impossible position: the dealer is refusing to accept the vehicle without an inspection by the financing agent (Ally auto), while the financing company (that was provided to us by Jeep!) is refusing to do the inspection until the car is returned to the dealership. I have been ping-ponging between the two companies for days now, still without any resolution. At this point, we are 12 days from the end of the lease and I have no idea how we will be able to return the car. It is outrageous that the dealership and a financing company that they work through cannot agree and instead shift the burden of resolving these diametrically opposing policies onto the customer. We have never been late with a payment and keep the car in impeccable condition. Jeep and Ally auto financing have just lost a good customer. More

Excellent Experience Switching cars can be very stressful but Andrew “Drew” Fernandez at Manhattan Chrysler Dodge Jeep Ram Fiat made the process stress free. He’s very kn Switching cars can be very stressful but Andrew “Drew” Fernandez at Manhattan Chrysler Dodge Jeep Ram Fiat made the process stress free. He’s very knowledgeable, professional and easy to work with - felt no pressure! The staff overall were wonderful... James, Germaine to name a few. This is my second car with them & I am hoping to continue my relationship with them. More

Great service James Jackson is a great salesman and a wonderful person, he gets the job done and helps you all the way with your purchase. This is a great place to James Jackson is a great salesman and a wonderful person, he gets the job done and helps you all the way with your purchase. This is a great place to buy your car!!! More

Great experience I purchased a Jeep few weeks ago from Manhattan Jeep and Stacey and Rachel did a great job, customer service was awesome and no issue whatsoever. I purchased a Jeep few weeks ago from Manhattan Jeep and Stacey and Rachel did a great job, customer service was awesome and no issue whatsoever. More

TEN DAYS WITHOUT A CAR . This dealership is under new management/new owners and is WORSE than the previous owners. Been a customer for over a decade (closer to two). . This dealership is under new management/new owners and is WORSE than the previous owners. Been a customer for over a decade (closer to two). The last few years, I've left upset/unsatisfied EVERY TIME, the location is what keeps me coming back. They promised me a new piece for my bumper, then they fired the guy and wouldn't honor what was clearly written on my receipt. STUPIDLY came back again out of mere location convenience and the service is UNFORGIVABLE. Wednesday evening - Dropped off I asked for several small things, oil change, new wipers, missing hardware inside and out, and asked if my bike rack could be taken off the back tire. Day One - Thursday -- FRANK told me my jeep needed IMMEDIATE $3700 work. This was leaking, this is dire straights, new spark plugs, and on and on and on. Frank OFFERED to email me the list of repairs that my jeep needed ASAP. (something similar to what I experienced with VIVIAN a few years back). Day Two / Friday - No calls/No emails Day Three / Saturday - No calls/No emails Day Four / Sunday - they used to be open on Sundays. Didn't realize they were closed. Very Frustrated. Day Five / Monday -- Waited all morning, I had to call FRANK Monday afternoon. He said he misspelled my email and would send me the list of repairs AS WE SPEAK. Hung up, waited, and waited. Nothing. Day Six / Tuesday -- No calls/No emails Day Seven / Wed -- Called and spoke to SEAN the new manager. He was shocked at how long my jeep has been at their location (7 days now) and would speak to FRANK the following morning (Thursday) and would call me IMMEDIATELY. Day Eight / Thursday -- No calls/No emails. IGNORED by both SEAN and FRANK Day Nine / Friday-- I call AGAIN, Frank (transparently exasperated, sighing heavily, he's aggravated) tells me he will send the email. He only did the oil change. My jeep is ready to be picked up. DAY TEN - Saturday 8am -- Tracy is SPEECHLESS. He can't believe the state my jeep is in. My $250 bike rack is gone, not inside. They can't find it. Only 3 lug nuts (missing 2) on spare tire, oil change sticker still showing Oct 2018, and a brand new, very long scratch on my passenger door. TEN DAYS, the only thing done was the sticker for my registration was replaced. TEN DAYS without a car. NOTHING I requested, new wiper blades, oil change, missing hardware replaced, etc. NOTHING WAS DONE. And my stupid xxx is still waiting and wanting to give this dealership money ($3700) for repairs my jeep needs done IMMEDIATELY?? Tracy PROMISED me he would call AND email me before they closed at 4pm on Saturday -- he never did. More

Not Accomodating I leased a 2017 Jeep Grand Cherokee from Manhattan Jeep and at the time had a reasonably pleasant experience. Recently, my right corner tail light we I leased a 2017 Jeep Grand Cherokee from Manhattan Jeep and at the time had a reasonably pleasant experience. Recently, my right corner tail light went out which I understand is a standing issue with some jeeps. Since I leased the vehicle here, I contacted them to schedule service and requested a loaner car as I assume the service would be lengthy. I was told they do not offer loan cars and I could rent a car from Enterprise. This is unacceptable, as the tail light outage is not my fault and under warranty, so why should I have to pay for my transportation while they fix the problem., I would avoid this dealership at all costs. More

Great experience! Neil Iton is a true professional and really listened to what we wanted out of our car purchase/lease. In addition, we were able to give Neil a range Neil Iton is a true professional and really listened to what we wanted out of our car purchase/lease. In addition, we were able to give Neil a range we were comfortable with and Neil provided us with a couple options ultimately finding something that was in range and a better car than I expected to walk away with. Organized, honest - straight shooter, Neil was a pleasure to work with. More