Chris Polson Automotive

The vehicle I purchased from Chis Polson Automotive was/is in excellent condition. There were minor cosmetic damages to the vehicle that were not conveyed in the photos - such as a cracked dashboard. H was/is in excellent condition. There were minor cosmetic damages to the vehicle that were not conveyed in the photos - such as a cracked dashboard. However, upon my complaint - they provided a dash cover. Upon arriving home, my driver side door handle promptly popped off the door; and while the vehicle was advertised as having 5 DVD players, only 3 work. The vehicle was advertised as having never been smoked in. My sister and I both immediately detected cigarette smoke upon the salesman opening up the vehicle which he denied - and continued to deny, even after we drove it for an hour. It wasn't a "smoked in" vehicle, but someone had obviously smoked in it. The salesman and manager were both unprofessional and rude. The manager was yelling at employees, interrupting their conversations with customers, and very loudly conducting business so that it extremely disruptive and rude. I had to call their office SEVEN times to find out if they had sent my title to the DMV. No one would return my calls or check on the status of the title. While I am over all very pleased with my vehicle and glad I have it, I found the customer service horrendous and various items misrepresented and disguised or undisclosed. I will not be purchasing another vehicle from this dealership due to the management and employees and they way they conduct business. More

Dishonest, Unprofessional. Save yourself money and headaches by purchasing elsewhere. We bought a car in March 2020 and traded in a car that had a payoff that was $500.00 less. They were to mail us a headaches by purchasing elsewhere. We bought a car in March 2020 and traded in a car that had a payoff that was $500.00 less. They were to mail us a check for the difference, but still have not sent the check despite numerous calls and promises that the check was sent. Calls are not returned. Sales staff that answer the phone unhelpful. Would never do business with them again and you shouldn't either. More

I've purchased several (5) autos from this dealership with out any problems, but the latest attempt to purchase another proved to be the worst, most demeaning , underhanded , experience I've ever had in with out any problems, but the latest attempt to purchase another proved to be the worst, most demeaning , underhanded , experience I've ever had in my 78 years of automobile purchasing. I wouldn't send my worst enemy to this "car lot"I'm ashamed my grand daughter had the misfortune and experience to witness this disrespect for honesty.I feel the sales staff are the most dishonest people I've ever had the displeasure of doing business with. As can be noticed by looking at Mr J L Sheallys complaint stated above,also had the same trick pulled on him with the (warranty) program. "Potential buyers Be aware. It's a 2,490 dollar mistake if your not careful. Lawrence E Allard More

Great Service and Honest people Joe was upfront with every vehicle we looked at. He was able to find what we were looking for. He even pointed out a few minor details on the vehicles Joe was upfront with every vehicle we looked at. He was able to find what we were looking for. He even pointed out a few minor details on the vehicles, if any, and assured that they would be taken care of. The customer service was down to earth. Second vehicle purchased from Chris Polson and would recommend. More

Will lie about car's condition & not stand behind the sale! Bought a vehicle that per Chris Polson himself said had never been in an accident & upon the first repair to have the radiator replaced (3 days later) Bought a vehicle that per Chris Polson himself said had never been in an accident & upon the first repair to have the radiator replaced (3 days later) found out it had been in a front end collision! Immediately after the purchase, called back concerning a brake light issue & was told I that instead of replacing bulbs myself, I should have driven back 35 miles to have 3 bulbs replaced & would not even offer to pay for the bulb! When the vehicle ran hot three days later, called concerning the deductible on the sorry warranty they also sold & they wouldn't even consider paying the deductible! Should have taken the piece of junk back, but thought it best to never deal with their sorry excuse for honesty & customer service again!!! In fact, I try to take alternate routes when in that area to keep from seeing them!!!! More

Chris Polson Automotive Unreliable Had appointment to buy a certain car. Texted back and forth with dealer and talked on phone with for them for 2 days concerning purchase. Dealer wel Had appointment to buy a certain car. Texted back and forth with dealer and talked on phone with for them for 2 days concerning purchase. Dealer well aware we were coming to buy car in cash. Took 40 minutes to get there, only to have agent tell us car had been sold 45 minutes before. More

Unethical place of business I wouldn’t even give Chris Polson one star. We bought not one SUV but TWO SUV’s from this unethical place off business. We drove from Charlotte to C I wouldn’t even give Chris Polson one star. We bought not one SUV but TWO SUV’s from this unethical place off business. We drove from Charlotte to Columbia to purchase these SUV’s on 2 different occasions which is about 1 1/2 hours away. My husband did the paperwork and was told numerous times that their cars are in pristine condition and are well checked over before selling them. Far from the truth! The second day of driving one of the SUV’s all the dashboard lights came on along with the passengers window not working properly. This all happened while driving to pick up our Grandchild who lives approximately 45 minutes from us. We were scared to death to drive it back home with all these lights on. We immediately brought it to our mechanic in Charlotte as we did not trust driving it 1 1/2 hours back to Chris Polson. Our mechanic found numerous issues with the vehicle and was quite astonished it was sold in this condition. I tried calling the Manager but only the Sales person would return my calls as he kept telling me he would speak to the Manager. Finally after 3 days the Manager finally returned my call. I went over all the issues with him and was hoping he would come to some compromise with me. He absolutely refused to even meet me half way and then when I told him I was going to write a review he HUNG up on me...how unprofessional! I would recommend not doing business with this unethical place of business as it is apparent that all they want to do is move vehicles off their lot. I’m sorry this is so long but I wanted to get across to anyone thinking about purchasing a vehicle from them as to what to expect. By the way on that second day we had to pay over $500.00 to fix an evaporation issue, the passenger door had to be opened as there was a plastic piece broken causing the window not to work properly and all 5 tires plus the spare tire TMPS were broken. P.S-Today all dashboard lights went on in the other SUV...so here we go again. More